The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!
The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi.
You could also book connecting rooms as well if you want to travel with family.
Location wise, you should have a car. Walking to the bus and metro is annoying.
Just a few minute drive and you would get to the metro, shops, pubs, bowling.
For the price, the place is alright.
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!
The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.
Great location. Room was very clean and service was excellent. Cafe on premises was convenient with a good selection. Also close to fine restaurants. Definitely will stay again and highly recommend this accommodation.
With a stay at Ingenia Holidays Sydney Hills in Sydney (Dural), you'll be a 2-minute drive from Castle Hill Heritage Park and 5 minutes from Castle Towers Shopping Centre. This holiday park is 8.8 mi (14.2 km) from Macquarie University and 12.2 mi (19.7 km) from Qudos Bank Arena.
Don't miss out on recreational opportunities including outdoor tennis courts and an outdoor pool. Additional features at this holiday park include complimentary wireless internet access and barbecue grills.
Free self parking is available onsite.
Make yourself at home in one of the 31 air-conditioned guestrooms. Conveniences include electric kettles, housekeeping is provided on request, and irons/ironing boards can be requested.
Check-in and check-out was very efficient, minor issues were dealt with immediately so they did not turn into bigger problems or an inconvenience - much appreciated so I could get on with business. Very friendly.
I have written in my prior stay. Thank you to staff for their assistance.Especially, Front Office. I was in a difficult personal situation. The gentleman in the office found a solution and all worked out well. Thank you again for your support. If I need to be critical, please ,look at the bath/s. Mine had the ring of a day in the dirt around the base of the bath. All other areas were above what you would expect and I will stay again. I enjoy there. It is also close to all conveniences. Train is great and quick. But thanks to office area for your support from time of Booking to last day.
Absolutely appalled by the state of the room we were given. Even the Budget Ibis's I've stayed at were held to a higher standard than this place. Upon entering our room we were greeted by a musty smell, which would make sense as there was mould from the top of the window to the ceiling. From there it got even better- Threadbare carpets, cobwebs, thick dust covering the tv, bed lights and headboard, filthy fridge that has obviously never been wiped out, stained linen, bathroom sink with the plug jammed so it was unusable...the list goes on! If it wasn't quite late when we arrived and we weren't leaving early in the morning I would have found alternative accommodation...even my 11yr old was disgusted and wanted to leave as it was, in her words, unsanitary! Absolute disgrace to the Ibis/Accor brand. The only positive was the free parking.
Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations.
Thanks
Peppers The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 refurbished rooms, a restaurant, bar, swimming pool, day spa and four meeting and event spaces for up to 200 delegates. Adjacent to Peppers The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.
Stop at Quality Apartments Castle Hill to discover the wonders of Sydney. The property offers guests a range of services and amenities designed to provide comfort and convenience. Car power charging station, daily housekeeping, grocery deliveries, wheelchair accessible, kitchen are there for guest's enjoyment. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as a closet, complimentary tea, towels, complimentary instant coffee, separate living room. The property offers various recreational opportunities. For reliable service and professional staff, Quality Apartments Castle Hill caters to your needs.
With a stay at Mantra Castle Hill Sydney in Sydney (Castle Hill), you'll be within a 5-minute drive of Hillsong Church and Castle Hill Country Club. This luxury hotel is 2.4 mi (3.9 km) from Castle Towers Shopping Centre and 3.2 mi (5.2 km) from Castle Hill Heritage Park.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, luggage storage, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 82 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily.
Daha Fazla Göster
3.6/5
7 yorum
Gecelik başlangıç fiyatı: TRY 3625
Özel olarak derlediğimiz 4 yıldızlı Castle Hill otelleri koleksiyonumuzu keşfedin
Peppers The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 refurbished rooms, a restaurant, bar, swimming pool, day spa and four meeting and event spaces for up to 200 delegates. Adjacent to Peppers The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.
Stop at Quality Apartments Castle Hill to discover the wonders of Sydney. The property offers guests a range of services and amenities designed to provide comfort and convenience. Car power charging station, daily housekeeping, grocery deliveries, wheelchair accessible, kitchen are there for guest's enjoyment. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as a closet, complimentary tea, towels, complimentary instant coffee, separate living room. The property offers various recreational opportunities. For reliable service and professional staff, Quality Apartments Castle Hill caters to your needs.
With a stay at Mantra Castle Hill Sydney in Sydney (Castle Hill), you'll be within a 5-minute drive of Hillsong Church and Castle Hill Country Club. This luxury hotel is 2.4 mi (3.9 km) from Castle Towers Shopping Centre and 3.2 mi (5.2 km) from Castle Hill Heritage Park.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, luggage storage, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 82 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily.
Daha Fazla Göster
3.6/5
7 yorum
Gecelik başlangıç fiyatı: TRY 3625
Sizin gibi seyahatseverlerin Castle Hill otelleriyle ilgili düşüncelerine göz atın
İdeal konaklama yerini bulmanıza yardımcı olması için gerçek seyahatseverlerin özgün puanlarını ve yorumlarını keşfedin
4.4/5
Excellent
GGuest User25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!
AAnonymous 1234The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi.
You could also book connecting rooms as well if you want to travel with family.
Location wise, you should have a car. Walking to the bus and metro is annoying.
Just a few minute drive and you would get to the metro, shops, pubs, bowling.
For the price, the place is alright.
GGuest UserThe location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!
Hangi Castle Hill otelleri denemeye değer spa deneyimleri sunuyor?
Seyahat etmekten yorgun mu düştünüz? Peppers the Hills Lodge yüksek puanlı spa hizmetleri sunuyor.
Castle Hill otel promosyonları neler?
Trip.com, kullanıcılarına yıl boyunca çeşitli promosyonlar ve indirimler sunuyor. Trip.com'da sunulan promosyonlar için promosyonlar sayfasına göz atabilirsiniz.