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Apartment size was spacious, noisy thru the night(condenser was just outside my room in the balcony) but cleaned with soft pillows and mattress. We had problems with the aircons, night shift staff came to our rescue and fixed it . Subsequently, we still had issues, ended up not using the aircon. (something about all the aircons has to be set at the same temp else it would not work, this is ridiculous error message keeps appearing centrally controlled”)

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

I am not one for complaining and have always been a very understanding customer, however, our most recent experience is something I feel needs to be rectified or at least expressed for improvement purposes. After attempting to contact Mont Clare Boutique Apartments in regards to a possible cancellation, we were told that due to booking through a third-party, we would need to directly contact them and seek cancellation refunding (a US number). After doing so, the third-party business was extremely understanding of our unforeseen personal medical situation BUT informed us it was actually Mont Clare Boutique Apartments that had the overarching decision and they would email a cancellation request on our behalf. I then followed up and rang Mont Clare again and explained the situation, to which I was told “Ok not a problem.” But upon receiving the email request, Mont Clare staff proceeded to decline our cancellation. With not being able to afford to lose out on a large chunk of money, we proceeded with our stay. Travelling 3.5 hours from the country, we made sure to arrive within the stated Reception hours of “Monday - Thursday 9.00am - 7:00pm, Friday 9.00am - 6am (Sat Morning), Saturday 9:00am to 6am Sunday Morning and Sunday and Public Holidays 9.00 am - 2.30pm” as stated on BOTH their website AND their front door. However, reception was closed and we were unable to contact the emergency number. Luckily for a helpful patron that instructed us on how to check-in, we managed to get ourselves and 18-month-old inside. When we got to our room, the air conditioner was on but doing nothing, so we proceeded to turn it to the lowest temperature and highest setting where it remained for the duration of our stay, doing nothing. We had to purchase a fan in order for our daughter to be able to sleep. Our instruction paperwork also stated that the pool was out of order and we would need to use the one across the road at the Aldernay and upon using the Gym, every piece of equipment was broken except for the treadmill (two things I booked this accommodation for and that I believe should have been refunded or rectified more professionally). The next day we discovered the television remote volume buttons weren’t working, so I rang Reception, at which point I was told “Well if the channels work its not the remote, can’t you just use the buttons on the TV instead of the remote?”. Other issues we found that we did not contact Reception about were stained and ripped carpets and couches, broken cupboards in the kitchen and bathroom, stove and oven top settings worn out so I didn’t know which setting was which when trying to use it, faulty settings on the washing machine, holes in the walls where power points are located behind the beds, a dirty sock under the bed, the horrid stench of cigarettes and ********* upon every exit of our room and springs visibly sticking out of the bed. Our major issue however was the broken clothes dryer. We booked this accommodation g

We stayed for a week as my son was visiting the University. My husband had stayed for six weeks when first arriving in WA, so had some insight. However, we ended up paying double what he did. The room was really tired, and had an adjoining door to our neighbours room (locked, but she was really sick and coughing the whole time we were there). As a result, it was really difficult to sleep, and the day before I left, I came down with the same symptoms she did. Not necessarily the hotels fault, but frustrating as I ended up sick for two weeks after leaving with the same symptoms as neighbour. Upside: close to the city (within walking distance), easy booking, easy check in. A lot of Uber Eats options available within close proximity. Also easy access to arterial route’s around the city. Downside: trip advisor pictures out of date (no pool), rooms are really tired, bathrooms even more so. Washing up has to be done in the bathroom. Rooms cleaned only once during eight day stays. Rooms adjoined to others have little to no privacy as you can hear literally everything. Parking can be challenging (we were there the weekend the Freo’s were at playing and were unable to park in the hotel car park at all). Had microwave but no cooker, so ended up buying ourselves a sandwich press for breakfast and lunches.

While not dead centre of the CBD, the hotel is within an easy 5 minute walk of it. But, the hotel's location is right opposite the Swan River and has lots of free overnight parking right outside, now that's a real bonus! The rooms are larger than most 5 star hotels we've stayed in and they are very clean, with comfortable beds. The hotel staff are very attentive and the facilities (pool, restaurant and bar) are pretty good. My wife and I have stayed at almost all of the 4 and 5 star hotels in Perth and while the Crown Plaza is rated as a 4 star, it is now our hotel of choice due to its value for money when compared to all of its competitors. So, if you're savvy, you won't go wrong staying here!

Excellent views,we had the Swan & Waterfront Park as our room with a view. Very handy to bus stops going either way,and convenience stores close by. Breakfast was great,but we cheated and went to The Hyatt next door for dinner as a treat. Excellent shower,and bed was comfy.

We arrived in Perth at 2.30am and got a taxi straight from the airport. As it was in the middle of the night we had to press a buzzer and wait for someone to speak to us through the speaker, however they were either asleep or could not be bothered, so pressed the buzzer for a long time, finally someone came over the speaker which was distorted and they were telling me off for leaving my finger on the buzzer, they let us in and again he started telling us off about the buzzer, we totally ignored him stating our name and how many nights we were stating, i think he finally got the idea gave us a key and vouchers to get our breakfast. We just went to bed and viewed the room in the morning. Definitely needs redecorating, bed seem to go go slightly downhill head as we felt our feet were higher than our heads, pillows were flat, we had a sheet then a duvet which was had seen better days and needs a new one and then a top sheet. Bathroom was basic, did have a shower although it made some strange nosies and the temperature was up and down, no plug in the hand basin, there were toiletries which we never used. Breakfast was very basic, just some cold meats, cold hard boiled egg, salad and toast. If you wanted cook you had to pay along with Croissants, pain au raisin etc. Reception staff during the day were pleasant and very helpful, always had a smile. Getting around it was in a good position to get around the city, it was close to the Freebus service called the cat service which you can hop on and off at any time. Would we stay again - No - there's plenty of hotels in Perth .

Good value for its price level. Basic room, clean enough despite being rather dated (still using the traditional key with that big plastic attachment). Check-in staff, breakfast & location also good. A few stops on the free Red CAT from Perth Stn to the block behind. A block away is the wonderful vast expanse of Langley Park with the Swan River at the side.