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Our previous trip staying in Novotel Sydney for 9 days was unpleasant as the room cleaning was always not done and have to constantly calling the housekeeper to send the staffs to clean it. This trip during the Hotel Check in , I’ve brought it up to the counter staff, and we don’t face the same issues like last trip. During our 7 days staying, 1st day hotel sent the complementary fruits/cheese platter to our rooms. And the most important that our both room was cleaned, towel changed, etc. out 1st nite, we have a splendid dinner at St Thomas Kitchen in the hotel. The steaks was nicely done, the side dishes and desserts was great ! Have ordered room service for burger and salad, tast good and food delivery was fast. Will stays there again for our next trip.

It's OK, it is passable, it does the job but is nothing special. It is in an excellent location, a few doors down from the Central station and opposite a tram stop that is highly convenient. It is a little shabby in places, cleanliness is OK. The internet did not work at all, it would never connect. Luckily I could use the free internet from the hostel next door, but only when in the room which was on that side of the building. Before arriving we wanted to change our dates and shorten our stay by one day, but they would not do it, they made us cancel our booking and make a new one, but they charged the new booking at a higher price as it was much closer to the arrival date. So, it worked out more expensive to stay for one day less.

Not bad, quite affordable. Although small, it is clean and tidy.

Clean and service is good. Located near china town, and walking distant to Pitt street Westfield

The people who own the hotel are really friendly our room was spotless cleam lovely bathroom comfortable bed tea coffee machine fabulous situation China Town Train and bus station around the corner tram to City Quey approx every 5 mins . Highly recommend this small boutique hotel it was perfect for us.

What a great place to stay. Very helpful and friendly staff members. I highly recommend.

The location was great. Pitt St is right next door, but the alley where the hotel is located is quiet. There is an Indonesian supermarket right next door that stocks some Korean products. There was a Korean staff member at the hotel, so communication was very easy, and since I arrived at 7 a.m., I needed to store my luggage, and they kindly helped me. However, you have to wait a long time at check-in/check-out time. There are a lot of people, but there are only 1-2 employees... The facilities are a bit old, but there is no problem at all with your stay. Many tools such as toasters and kitchen utensils are provided. Even a microwave.

We've stayed here several times because of the location and apartments. However the bed we had in the standard one bedroom was pretty awful, more like one you'd find in a Sydney backpackers hostel. We also stayed three nights in an executive' apartment. The bed again was below par. We spoke to the manager and they did do their best to make the bed more comfortable. The apartments are spacious and everything else was great.

A friend and I stayed here over the weekend for one night, before a concert in another location. We had both flown in around 2pm into SYD airport, and arrived at approx 1500H. Upon entering the property, the bottom floor smelt of a deep muskiness that was intensely strong. Check in is from 1100H. So thinking that everything would be ready by 1500H, we were unfortunately wrong. We went to our pods and the cleaner was there, doing our beds as we stood there. It was slightly uncomfortable. The pod itself was clean and spacious. They actually met out expectations from the photos. But holy hell, these pods get hot as hell. Couldn't imagine staying here in Summer. Waking up at 7am and the pod itself being over 28 degrees. With the fun on high. There needs to be a better fan system or even air-conditioning. The hotel though was beyond filthy. The stairwell was sticky, the bathrooms were not clean, and the women's toilets had the ceiling missing. Oh and fun fact. If your pod is locked and you're inside it, anyone can come up and just PUSH them open. Had it occur multiple times during our stay. So no, the pods are not secure and I believe anyone staying here should not leave any valuables inside the pods thinking they are secure. Location is ideal though. Walking distance from Central station, and tram line less than 200m away. Value for money - but NOT secure sleeping pods.

I usually do not post reviews, but I had to this time to share my experiences. I stayed for a total of 5 nights, Tue and check out on Sunday(7-12 Feb 2023) Plus point -Location is really good , plenty of thai/chinese restaurants and room is huge. -Bed is comfortable, -Yoshie is one that was one more friendly staff that I remembered her name , please give her a raise or wine on me.(she is a Japanese, in case i got her name wrong) Hotel staff, is a on and off experience. The night ones tend to be more ”cold” and the day ones are much better.( again, Yoshie was the ”better” ones, there are more, but I couldnt remember their name) Now on to the exciting part... Tuesday- Checkin day, A smooth day but without hand towels and when I asked for them before leaving the place for a concert. ( they claim they were in laundry or something and I find it hard to believe for a 5 star accommodation) We were without a frying pan as well( they send it up though when i called for it) Wed- Requested for toothbrush/Toiletries and had to request again after waiting for more than an hour, as it was forgotten ,I presumed Thu- Requested to change towel when we went out in morning, nothing was done when we were back in evening. I especially informed the morning reception guys to not forget it, but someone in the middle must have forgotten it. Evening time, The staff upon informing said they will have it there in 10 mins, which they did. By the way, the phone became faulty but I didn't bother to inform as I thought I wont have much trouble with it not in use. I was wrong. Friday- The express cleaning end-up with all the towels taken away and, thats it. We found out when we were back in evening. We were left with no towels and on top of that the phone was not working so I had to go downstairs to inform the reception/staff , on night shift i suppose. Again they said would be there in 10 mins, which more or less they did. Saturday- There was a huge cockroach and I had to kill it myself, informed the staff downstairs but honestly I dont expect change of room or anything, just to feedback. From the above, you can see there were full of dramas and I think these are basic expectations.(especially the towel part) Would I be back there if I ever go Sydney again? Unlikely.