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In general, it is not bad, that is, the hotel does not provide slippers. It is not available in some hotels in Australia. The supermarket is quite convenient. The supermarket does not sell slippers. I ran a few places before I bought it. Summer's summer drag and drop

The staff is very nice, I called to confirm it early on the day of check-in. When we checked in, because we had two children, we also upgraded the large suite for free. The room was clean, spacious and comfortable. The location of the hotel is a small commercial center in several suburbs nearby. There is a small commercial street, but there are also shops that should be available, which is very convenient in Australia. There is a railway station in front of Mercy Hospital not far away, and the traffic is pretty good. To say that the fly in the ointment may be that the Wi-Fi network speed is not good and the number of connected devices is limited. This may be a common problem in Australia, and the hotel may be powerless.

Wow, how sad. I had previously stayed at this motel, and it was exceptional value for money. How things change. I'm in Melbourne due to my daughter being in the Austin Hospital. I am currently on crutches following knee surgery. On arrival, I found a park (no disabled parking), I checked in as i was aware you could not check in past 7pm, was given a key and directions that my room was down the hall, l put my stuff in the room, and went straight to the hospital, arriving back at 8pm. Arrived to find no towels or facewashers in my room, just 2 bath mats. There were no instructions on how anything worked. There is no reception to get towels. Just a bed, shower, microwave, dunny, and kettle. Next morning, I had to leave early at 8am. Again, there is no reception. Left a note advising that there were no towels, facewashers, etc, in the room and requesting the password for the WiFi. Got back again at 8pm to the ROOM TOTALLY UNTOUCHED, NOT CLEANED, NO TOWELS, NO BED MADE NOTHING! And NO RECEPTION to have anything changed. Again, I have to use a bathmat after a shower. This morning, I go to check out at 8am NO RECEPTION! At 8.15, reception opens, l advise the young lady of my experience to which she apologised. All in all, if you are after a bed (hard as a rock), a shower with no towels, noisy air-conditioning, a toilet, kettle, microwave, instant coffee and tea, cup, and teaspoon, are used to lots of road noise, like to be woken in the middle of the night by other guests talking in the corridor, not in need of a disabled park, can handle stairs, have no instructions on how to use anything, have hidden light switches, have very unkempt outside areas, then the Bell Motel is for you. This is just really sad. Be aware. Ps. On the morning of check out, whilst waiting for the 8am reception to arrive at 8.15, I noticed a QR code on the back of the key. When scanned, this opens a compendium that does have the WiFi password. It also states that the room will be cleaned and replenished daily. It also has a range of terms and conditions that the booking website did not have. I really hope that this place can return to what it was last time I visited, reception that was available during the advertised hours, information on how to get things out of hours (such as towels), the basic breaky which was excellent, comfortable beds, rooms cleaned as expected and...towels. Best of luck when booking.

A good set up with parking available, admittedly you pay a fee but an good option. I couldn’t get the TV to work but it was fixed very quickly by friendly staff. No instructions on how to navigate the TV etc…. Would be nice to have a book with info about restaurant etc…close by. There was. Bit of noise both inside and outside the hotel which was disappointing as I went there for peace and quiet. Overall a good experience with room for improvements

In the suburb of Preston. The rooms are large, apartment-style hotels with open kitchens where you can cook for yourself.

Tiny room, toilet in the shower, loud super heavy room doors. Loud hectic music in the lounge. There were two fire alarms during my stay, one in the afternoon and one at night. People were confused. I had to ask someone from the staff what was going on and whether it would be safe to go back to the room, the hotel staff didn’t actively communicate with its guests about it. The front door of the hotel was locked at all times from the outside. Overall, a strange vibe. I was glad to leave.

Close to the tram, clean and compliant hotel! Very pleasant staff! I recommend for a week's stay, there is plenty of equipment in the kitchen

The transportation is very convenient, the room is slightly smaller and there is free parking.

I don't know why this hotel is rated 4 stars. It is 2 stars at best. We stayed for four nights, and our room was never cleaned. We had to ask for fresh towels on the third day. We emptied the trash ourselves as it became apparent the property does not offer cleaning service. There isn't a coffee maker in the room, and just a couple of forks and a couple of plates. The room itself felt dirty. The main areas of the building, including the entrance and walkways, were littered with leaves and other materials. We informed a cleaner the area needed to be vacuumed and he said it wasn't his job. We informed the front desk, and they simply nodded their heads. There is a language barrier with the front desk staff. I would not stay here given the lack of cleanliness and service. There aren't many choices in Kew, but I would look in Hawthrone or Richmond, which are relatively close to Kew.