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I stay here regularly when in town because the location is great and the Accor group has a commitment to Covid-safe cleaning practices. On this stay, there were very high winds and I discovered this trip that the building has a unique wind-tunnelling issue. The hallways ”sing” with a high-pitched squeal through the vents. No worries, the rooms have fire doors and the minute the door to the room is shut, the sound is blocked out. In my case, the little mechanism at the bottom of the door didn't seal off, which meant the sound continued. The concierge changed my room immediately - brilliant! Only issue was that there are many fingermarks on door handle backplates, so I cleaned them all myself. Also, I was verbally harassed by a guest for choosing to wear a mask in the lift. Not at all the Sebel's fault; just a disappointing end to a lovely stay.

For $400 a night - there are issues. The room lights were so high tech that we could not turn them off or control them in any way we wanted. We were not drunk btw. A lovely person from reception came to turn off the lights so we could sleep. The lights also randomly turned off when we weren't moving enough in the room. Silly to use this system in a hotel. I would get breakfast in the Shop Centre next time. the hotel can't cope with the numbers and it's a very strange crowded food set up with average food. Luke warm lattes. Waited 15mins to be seated at breakfast table, when pre-paid, so they knew the numbers coming. Its very much a family destination, which is great, but the pool on this weekend was full of kids at 7.00pm. I don't think a quiet swim with a view is an option on weekends. It also seems weird that we had to pay for parking when we had shopped all day in the centre. Food and drinks are well priced - I would go again, but will wait for a cheaper deal to make up for the cons.

We were looking for an overnight stay, family of 5, and our well behaved and well trained Labrador and pet parrot. The gentleman on the phone was lovely, very friendly and helpful. The day before arrival we were informed that we would be provided a different room (as due to heavy rain the night before, the room we had been allocated was flooded). On arrival, the entrance, reception, exterior and courtyard looked nothing like the online photos. It was in a state of disrepair, rundown, untidy, messy, rubbish around the place, overgrown, peeling fading painted signs etc. We hesitantly checked in, and went to our room. Entering our room, there was a strong unusual smell, and looking up we saw black mould on the ”popcorn white” ceilings (in the living area, bedroom and the bathroom), hence the smell. The room was extremely run down, peeling paint, cobwebs and spiders, the 'grout' in the bathroom had been painted, and was peeling in places. The back of the bedroom door has splotches of different colour paint and tape stuck to it. Due to some of us having asthma we did not want to stay here, for numerous reasons - particularly the mould on the ceilings. We explained to the young girl at reception that we could not stay there due to the black mould on the ceiling and she happily gave us a refund - no further questions asked. We were pretty surprised at the state of disrepair that we didn't really even stay long enough to take photos - we just wanted to leave as soon as we could. We left immediately.

The single room shared bathroom, I did not expect to have no air conditioning, 38 degrees high temperature can not sleep before midnight.

Will never stay here again. Main purpose of a hotel is to sleep and shower but couldn't do either here. The bed was a rock. Pillows were bricks. Even though we had a back room, the noise was still bad. After a terrible sleep, wanted to wake up with a coffee, but milk pods weren't replaced. Though I'd wake up with a shower, but the shower head flopped against the wall, and would not tighten to stay up. Tried to shower by holding it up, but water shot out of both joints and hit me in the eyes, so would need 4 hands, one to hold it up, 2 to stop water spraying me in the eyes and and other to wash. Room was filthy with marks on walls that could easily rub off, bottle caps under couch cushions. Fixtures were coming off the walls, paint was badly chipped. Toilet seat was too far back, so if you sit forward, you pee on the floor, if you sit back to end up with brown mess down the back. Don't mind if a hotel is very dated (which this one was), but expect a hotel to fulfil the basic needs of a hotel. Spend $50 more and stay a block down the road and a much better place. Stay anywhere but here.

We were initially hesitant about booking this hotel (for 14th June, 2022) after reading some previous negative reviews all written at the same time ”4 months ago”. Also very similar wording and from what appears to be people of the same ethnicity. Coincidental? We were glad we decided to book as we were pleasantly surprised. Hotel reception was polite, friendly and helpful from the moment we rang to make the booking to the moment we were handed the keys at check in. It was a cold winter's night and we found the room cosy, clean, large and comfortable. The tariff was most reasonable and we felt we had value for money. Little additional touches were the breakfast pack, free bottled water and complimentary alcoholic beverage each were appreciated..

We arrived at around 4pm on 26.12.21. I wasn't impressed by how filthy the floor of reception was. No one was on the check in counter so we followed the instructions and let ourselves into 307A. Walking down the corridor towards the room, we started to smell what could only be described as mould. When we opened the door, the stink nearly knocked us out. Of course, no one answered any phone calls we could make on this, being Boxing Day. We then found a supermarket open to buy some air freshener so that we could tolerate the stink for the night. We also composed an email asking for a refund on this night, of course, even now one month later, no response. By 10am on 27th December, a trainee was on reception and managed to find another room for us to stay in that night. We cancelled the third night accommodation be had booked and went elsewhere. This was a horrible experience.

Very clean and tidy room. No noise. Great bathroom. Friendly staff. No Ross noise or noise from other rooms. Great atmosphere as well. Great parking even though it’s a $10 fee per day. I don’t like that but live with it as it’s off street parking. Safe in the motel as well as you need your keys to access lifts etc. we have stayed multiple times now and will be back

Too expensive for what it is..basically a cheap motel..and why the hell do I have to use 200 words to write that?,to put me off?well it obviously only made it worse,cuz this website wasn’t very helpful on that night either,as I couldn’t get in my room after I payed for it,on time..and before the final check in time..

Next to the hotel is the coles supermarket, you can cook your own but the kitchen is a little old, there is free Wi-Fi in the room, the signal is good, the speed is very fast. The most important thing is that the boss can speak Chinese. He is an old Chinese who has lived in Australia for more than ten years. His service attitude is very good.