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Unknowingly we were given an upstairs room and were informed there was not an elevator. The stairs were steep and the walkways were very uneven, causing difficulty in reaching the room. At night the area was not well litl The room was fairly large, but there was no door on the wardrobe, no clock, no radio and no telephone. Not even a biscuit to have with our coffee. We were expected to use a QR code to familiarize ourselves with the amenities. The bed was comfortable. The shower was over a spa, and required dexterity to get into the spa. I have no idea how one would get out. As we are both very senior citizens it was therefore impossible for us to have a shower. The room was very uninspiring and dull, and the bathroom looked dated, although the taps were modern!! For the cost of $241.20 we were very disappointed in the hotel and the lack of amenities. All the staff members we encountered were very friendly and efficient.

Our stay was OK in as much as the bed and bathroom were acceptable for the price. - when the price is $125 or so. The trick is while they advertise $125 a night, Friday and Saturday night the prices goes off the scale. So read your proposal, even if you're in a rush. There are lot better rooms around at around $200 or more. We stayed 4 nights and extended another - a Saturday. (Family matters nearby). The gentleman said $120 for the extra night but when I got my statement it was $189! It was then I realised I was charged that for Friday too. Re-educated in touch and go and not bothering with the receipt. Sure these prices are not exorbitant in this day an age - for a reasonable establishment. While in the room the basics were reasonable, the room had a toaster and microwave but no bread plates or cutlery, only small bowls. Asked at reception and was give some disposable cutlery and pasta bowls . Great for toast! Apparently people keep stealing them or breaking them. So charge them and have something reasonable for reasonable people! The door didn't latch either without a heft with your shoulder and then caught only by millimetres. The chain was on and the chairs in place, don't worry. The room was only serviced once during our stay after we asked. The garbage truck came at 4.00Am or so and emptied multiple skips just nearby (on the premises) with all the beeping and backing, hydraulic whining, and diesel roaring you'd probably accept at $120 odd dollars a night, but really? My partner was ready to walk in the first five minutes with her usual abuse of my miserliness. As you might have guessed, the pricing issue is what really gets up nose. The rest you probably expect and accept for a cheaper deal. But next time we're near Lilydale we may well pay $189 but we'll be looking for $189 value.

We can not recommend this motel for a stay of more than 1 night. We had frequently stayed in the Yarra Valley Motel prior to covid19 and were very satisfied. When we booked we didn't realise the motel was under new management. We booked for 1 week and payed 169 dollars per night. The room service happened once in that week.I requested the bins be emptied daily a d fresh towels daily as the weather was cold and wet and the towels didn't dry.The bins were emptied 3 times and a banana peel removed but bin not emptied on the 4th day.Fresh towels were supplied 3 times.No vacuuming or bed making or linen changes occurred during the week.There was no net curtain over the window so for privacy the blind had to be drawn and light on.There was no drawer storage or bedside lamps. 4 coat hangers were provided in the wardrobe. The bed was comfortable and the reverse cycle air conditioner adequate.The shower and bathroom did not seem to be cleaned but the basin was wiped down 3 times. We were disappointed and do not have the same experience.

The surrounding environment is good, there are certain requirements for car technology.

Our 1 bedroom villa was clean and spacious overlooking the large pond that contained various water birds and at least 5 frog species that we could hear calling into the night. Breakfast (eggs, bacon, bread, juice, cereal) a bottle of wine and chocolate were in the villa when we arrived. The restaurant was also of high standard. All staff, at reception and in the restaurant were efficient and friendly. I'd love to stay again for the view over the pond with the vineyard in the background, the large, clean villa, comfortable bed, large shower and the sound of the frogs in the evening. Only thing I'd like to see improved is the showerhead which was of a standard I'd expect to find in a budget motel.

Hubby & I stayed here as our friends were getting married at sky high(2min walk up the road) The owl cottage was so perfect! We loved it here . So many small special things in the room that made it perfect! The fire place ! The tv which rotates to watch tv from couch or the bed . The spa bath is so good! Breakfast in the morning was perfect ! Red wine bottle , double shower! Extra blankets on the couch and chocolates . Cannot recommend this enough! So worth every cent! Management was friendly and quick & easy responses via email. Hassle free! So happy!! Thank you