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Check-in went fine, young lady was polite. Got into our room to wind down and the streaming service for the television was not working. Tried multiple times following the guide on the service without success, so called for assistance. Young man came to the room, wasn't knowledgeable on the system and after pressing the same buttons and suggesting Bluetooth, (there was no suggestion that this was an option?), we were left with ”Well I'm not sure, sorry” and he walked out. There was no discussion of other options to resolve the matter, (other rooms were available), or to discuss this with his manager and have a form of compensation offered, (not that it was expected but that is hospitality and customer service. Someone is paying a lot of money for things to work, and not to have to muck around when they are staying with you at the property, or are using your restaurant and bar). Decided we would go and have an early dinner and the staff behaviour was something I have not seen before after many years in hospitality. The chef was in and out of the kitchen walking quickly through the bar area multiple times, back and forward into but never carrying anything? (And yes there was an event in the event room beside us, but still didn't make sense or appear professional). Bar and wait staff seemed disengaged, considering it was quiet. Entree was very average, bruschetta was piled high with avocado, VERY little tomato mixed through, balsamic glaze was there, with a beetroot plate flare, but every flavour was sadly lost to the avocado. Mains were lovely, steak was cooked perfectly. Bed was very comfortable, hot water was speratic but pressure was nice. Overall had heard great things about the property after researching for a special place to stay, but left feeling rather disappointed. Unfortunately won't be staying again.

My second time visiting Lanai since last August. Similar experience: Check-in and out after hours was seamless. This time I was in room 607. The lift as well as the apartment was had a musty smell- likely related to the warm humid weather at this time of the year. The apartment layout is almost identical to the previous (see my previous review of room 307)- spacious, clean and neat. The balcony was very spacious and even bigger, having a table setting as well as outdoor lounge. The bedroom looked over the water. Main bedroom had queen sized bed while the other, two double beds. The leather dining chairs and couch was fantastic – can be wiped down for cleaning. Again, no blinds in the living room for privacy. Despite being near the street, it was quiet most of the time. Two exceptions- one evening when the apartment above had a gathering into late the evening on the balcony. Another morning, construction work started before 6am (not on the grounds). Both of these are of course, random events. The cookware and utensils were of good quality and range. The bathroom exhaust fan was not very powerful and did not combat the humidity. Shower door had a gap, resulting in water in the bathroom after a shower- slip hazard. However, I’m aware this is not uncommon for many showers. Comfortable bed. Both pillows were very flat but I’m sure they would’ve been able to provide a higher one if I’d asked (I don’t like to be troublesome!). No flyscreen door- so be mindful to keep balcony door closed in the wet season! Admittedly this is a very different experience to coming here during the dry season, where the doors can be left open and I enjoyed walks before and after walk. One thing I am conscious of, is indoor lighting. It would be much warmer and welcoming to have warm white indoor lighting instead of white light. Particularly in an era when so many are conscious of “blue light” and wearing lenses to filter that out. (White light = high percentage of blue light). The gym, sauna and pool were quiet (no crowds). Nor the lifts. I’ve never had to wait for the lift. Internet speed (wifi) can be slow and drop out. But it is secured with a password. Overall, a pleasant experience without any main issues. Special mention- The staff was exceptional. On mentioning the musty smell (I didn’t expect anything to come of it) as an aside to something else, Andrea (manning the front desk) notified the maintenance technician (Richard), who cleaned my carpet on the same day. Andrea is pleasant, professional, attentive and takes pride in her work. It does not go unnoticed! Thank you! I now specifically ask to stay here for work each time. (I realize this review contains many personal preferences but hopefully it’s useful for those who share the same ideals.)

The room was great. Big enough and comfortable also for my 4 granddaughters and myself. The beds were comfortable and relaxing. I would book again when i travel North.

Check in at reception a little disappointing... other then that, excellent would definitely stay here again 🙂

Rooms clean and modern even thought he external face of building is dated the room re clean and contemporary. Front desk officer a bit rude - but only one interaction . No problem to stay here again - good central location next to river and easy walk to shopping ,mall and restaurant.

Good service!

Disappointing experience. Would recommend looking elsewhere. I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated. Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival. Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running. The only positive I have from this stay was the comfortable bed.