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Please note the date of this review. The current owners have only been there six months, and they are pleasant and very helpful. Although the information is there, it is not immediately clear that parking is very, very limited and needs to be pre-booked. There is an arrangement with the local Westfield, which left me - an elderly solo female traveller - slogging uphill to return to the hotel on the day before garbage pickup. Very smelly and unpleasant. (Returning downhill after garbage pickup not such a problem!) Room was elegant and spotless. But also unclear from the webpage is that there is no evening meal service, only basic breakfast - with a very nice carrot cake - which left me eating a chocolate bar and chips for the evening meal. No, there doesn't seem to be any nearby cafe. All in all, this should be branded as a Hoilday Inn Express. And, no, a microwave oven doesn't turn a room into a suite. I suggest choosing the other Parramatta Holiday Inn. If I'd realised the problems in advance I'd have cancelled and swapped. It will be interesting to see what the new owners make of it when they've had a bit more time.

I have stayed twice in three months. I have booked this time. I am very satisfied with the double suite. The terrace is very large. The kitchen is fully equipped. It can cook more than six people. The fly in the ointment is another room. The difference is that the air is dripping.  No room, bed, room, lobby, suggestion, suites are better than standard double rooms.

Great for concerts I stayed here for kiss and it was only a $20 Uber ride (don’t take a taxi!) rooms were big but a-few complaints: Slamming doors kept waking me up Couldn’t mirror my phone to the tv like most hotels I’ve stayed at the tv is ancient not a smart tv so I had to watch my iPad Bed was two singles put together No radio so I didn’t know the time at night or tissues it’s the small touches like that that matter But I’d stay again for a concert much quicker to get home

We had a short break in Sydney and decided to stay here. What a wonderful experience. When we went to register our room was not ready and we didn’t keep waiting but immediately upgraded to another room. Before arriving, we received a call from a member of the hotel team welcoming us to the hotel as they saw that we had not lived here before. Parking is convenient, actually, we parked in the car park when we were there, it was easy to get to the train station in Parramatta (15 minutes) and then by train to Sydney (30 minutes drive). The room was very comfortable. Loved the overall ambience of this hotel - staff, accommodation, food and location. We'll be back.

I attended a conference held in the Lennox Ballroom, and it was easiest to stay at the same hotel. Check-in and check-out was ok, a bit slow and had to wait until someone bothered to look up and see me standing there. Location is good, next to many eateries and a short (about 10-15 minute) walk to Westfield mall. The room was average, with all basic requirements. The bed and pillows were comfortable, and basic necessities were there. Points for improvement include - no full length mirror in the room (only the bathroom mirror above the sink), shower head was about an inch above my head (I'm 158cm), the shower screen was too small to stop water splashing onto the floor while showering, unusual room layout meant passing through a narrow gap between wall and corner of bed to reach the bathroom, and unvacuumed floor despite putting up the sign for room cleaning. The sofa at reception was large and useful, unfortunately had a few small rips in it. While the hotel is adequate, more attention to details might help to elevate the customer experience.

Great Location - lovely sized apartment's - comfortable bed The only downside which is no fault of this establishment is there is several construction sites happening around the building - and it is very noisy

The room is very comfortable and clean. The kitchen is fully equipped. This room type is very suitable for family travel. The hotel is close to the train station and has developed transportation. There are many restaurants and bars nearby, and you can reach shopping malls, stations, restaurants, etc. within walking distance. It is highly recommended.

The gym, pool and sauna are still being built. Unfortunately, there was still drilling and hammering at 11pm at night when I stayed. Once construction is complete, this will be an amazing hotel.

The location of this hotel is great! It's only two minutes' walk from the train station, and Westfield Mall is right next to it. So it is very convenient to go to the City or anywhere in Sydney to do business. The front desk of the hotel is very enthusiastic, helping with directions or providing information, the impression is very good!

When we booked in, the Hotel took a deposit for 'authorization' but then took the same amount when we booked out. They have kept this amount of $305 for a week even though I have asked them to have it removed from my Bank account - no response. As a pensioner, I find the freezing of this amount of money very inconvenient & I'm not happy that the Hotel accounts area is too lazy to adjust. Apart from a dirty room that needs renovating, this really topped off the adverse experience of the whole night.