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Ideal for one night stay with an early flight booked. Management friendly and courteous . Taxi was ordered for us because the shuttle service starts at 7am which didn’t suit our early departure. Our room was immaculate with all facilities provided including complementary biscuits to have with our tea.. not often seen these days ✔️comfortable bed which provided a good nights sleep even though we had to get up at 5am. Highly recommend for anyone needing to be 5 minutes drive to Tullamarine.

I was arriving at the Tullamarine airport late at night, therefore I had booked a night at the Ciloms Hotel before moving into the city the next day. The hotel shuttle was very easy to book, just give the hotel a call once you have got all the bags and the shuttle comes almost every 15 mins. The staff at the hotel were very friendly, room is spacious and clean.

With an early flight the next morning from Tullamarine and 2 young kids we decided to try the mantra and save the early morning drive and it was great. Great service and staff the facilities are exceedingly and we’d definitely recommend staying there.

The 3 bedroom apartment is so grat. There are 2 bathrooms with full facility you needed.If you need hotel near airport, the one is recommended.

Rooms are within a Pub, Restaurant, function centre and surprisingly quiet. 8 minutes in Uber to Airport for $20, was still a saving of about $130.00 of the cost of Airport Hotel we usually stay at so definitely staying here again. Bed comfortable and fantastic rain shower. Complementary water bottles and because we booked direct we received free breakfast packs and free drink each in the bar... Small issue in our room was quickly rectified by the Lovely Sarah, who also checked us in, very efficient.

I stayed here twice for 1 night, a week apart as a necessary stopover near Melbourne airport because of awkward flight times. The free airport shuttle is easy to access by phoning them on arrival (sometimes they might already be there), and it leaves the hotel every 1/2 hour, you just pre-book. My first stay I was in room 174 on the 1st floor. There is a lift but it's a long way around, and just a short stair climb. I couldn't manage my suitcase but a staff member was happy to help me. The room was clean, bed very comfortable, but the pillows were those very high ones, which aren't great for me. I didn't do anything about that since it was just the one night. The bathroom floor was incredibly cold though, so having the shower mat down was necessary. The only real noise I noticed were some very noisy squawking birds (cockatoos) at dawn. 2nd stay I was extremely impressed at check in. They'd kept my details so I didn't have to re-register; they remembered the trouble I had with my suitcase so gave me a unit on the ground floor (room 203 which I found to be nicer- easier to get out of the bed on both sides and a bit more spacious), and she'd remembered my passing comment about the pillows and had managed to track down some flatter ones and had them waiting on the bed. So excellent customer service :) Sadly I had to leave at 5.30am the next day! Just a couple of minutes away is a Red Rooster chicken fast food place, and a Hungry Jacks (aka Burger King), and it's about a 10min walk to a shopping centre with supermarkets. For a stopover I highly recommend this hotel and I will definitely stay there again if I'm doing a Melbourne stopover again.

This hotel has the worst service of any Hyatt I have ever stayed at. The overall staff was absent-minded, and no one ever answered the front desk phone or room service. Several times we had to run downstairs to communicate with the front desk. There are no bathrobes in the hotel, which is the first time I have encountered this.

Arrived at the airport at midnight and stayed here just for a night on arrival. The room was more spacious than I expected, kind of too big for one person. Clean enough, comfortable bed, enough amenities. One thing, when I got to the hotel, the door was locked because the receptionist was out for the airport to drive some guests. I was waiting outside for like 15 min and it was quite chilly. This is the only problem here. Yet, the receptionist was nice and helpful so I’m satisfied with the stay. Thank you.

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.

Great addition to the Melbourne airport precinct. We stayed 1 night as we had a very early morning flight. Room was very comfortable, spotlessly clean and we had a good night's sleep. Didn't notice ANY noise from outside or nearby rooms. Plenty of room for 2 of us, each with a large suitcase. The staff were all genuinely friendly and more than willing to assist. Check-in machines were a breeze to use and we loved being able to check-in quickly and be on our way (same with checkout in the morning). We noticed a lot of people lining up in queues which was unnecessary. We had a couple of drinks at the bar - staff here were also friendly and attentive. We had dinner at Boccata which was tasty, but we felt it was overpriced. We look forward to coming back once Amber State is open...feel like that might be more our thing! There is a shuttle if you need it, but as 2 x able bodied adults it was a very quick walk (undercover) through the carpark to the terminal. All in all, recommend it and we'll definitely be back!