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Een hotel waar je je echt als gast voelt. Snelle incheck. Ontzettend gastvrij. Fijne kamer (Champagne) met rolluiken en een goedwerkende airco en een fijn bed. Genoeg ruimte om gratis te parkeren. Lekker ontbijt. Zeker een hotel om nog eens te bezoeken en te genieten van de mooie omgeving en op korte afstand van Gent.

2 times in this hotel . All is just perfect ! And what we always see is the rest and silence , even a full breakfast room is still quiet ! Very nice that rest in this beautiful hotel .

Very tired rooms and way overpriced. We booked a dinner, bed and breakfast rate well in advance. When we got there we were informed that because dinner was not available at weekends ( not mentioned at all when we booked ) they would have to cancel our reservation and offer us the walk in rate for bed and breakfast, which wasn't much less that we had paid to include dinner. They suggested we eat at a very expensive hotel which was nearest to them. The receptionist shrugged and said take it or leave it. We took it because it was late and dark and we didn't fancy driving around looking for somewhere else. One of the bedside lights was broken, the previous heater had come off the wall and they had hot wired a normal one into the wall socket. Every now and then it gave out green sparks! There were no plugs in either the bath or the wash hand basin and one of the sheets had a big rip in it. Breakfast was pretty nondescript and the room had a large sign saying if you took any items out of the room they considered it theft. We have stayed in other Campaniles in the past which were fine but never again.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

I stayed for two weeks in the Holiday Inn, Akkerhage 2, Ghent. I really enjoyed my time there. I had a lovely, spacious, spotless room on the fifth floor. The staff are really lovely and so helpful, particularly the breakfast staff and the housekeeping staff. The local bus service is excellent and frequent. The hotel bar is a comfortable spot and the food there is top-class. Thanks to all the staff of this hotel for a warm, comfortable and friendly stay. Highly recommended.

Didn’t really know what to expect at Castelnou, however was pleasantly surprised. The apartment was spotless and had everything we needed for our 4 night stay. The bar/restaurant area was nice and there was also a small courtyard area. Breakfast was great, with a big selection and therefore something for everyone. The staff were friendly and helpful. The aparthotel was peaceful and we slept really well on comfortable beds. Great location as a 15 min walk into the centre of Gent, and close to Dampoort station and buses. Would most definitely recommend 👍