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Hotel was alright the beds were whatever next time I need the beds fixed

The overall accommodation experience of the hotel is good. The room rate includes breakfast. You need to go to the front desk to get a meal ticket before dining. The breakfast is a little simple, but it is enough to eat. The public transportation is convenient, and there is a bus stop at the entrance of the hotel.

Quite location. Front desk was welcoming upon check in. Studio suite very comfortable and clean. Nice lay-out, adequate lighting. No hotel pen and pad, envelopes, or desk stuff like that available in the suites. Not enough bathroom amenities. Towels were plenty. Kitchen needs a few more things, such as a kettle, especially for longer stays. Coffee machine or using the small pot to boil water just isn't the same for making tea and other things. I requested if a kettle was possible to get, they said no, to just boil water in a pot. Most of the front desk staff were very friendly and provided great service. Housekeeping staff provided great service and very friendly. Marriott needs to be more honest with their website list of amenities etc. offered at each hotel, i.e. there is no post/parcel or bottled water, or a few other things listed. When I asked, they would not even provide service for a letter size envelope to be mailed for me. I did offer to pay a service fee as well as postage. They said to go to a post office or drop in mail box, but too far a walk and I had other things pressing to do. They did though when I asked for bottled water one morning as I had run out of my own, say that I could come down to front desk and get some (complimentary). One other morning I did not bother as I was tired and still in pjs, and wanted to remain so for a while longer, but missed my morning coffee. However at other times requests were handled very willingly and promptly with service with a smile. I think it depended on who was involved. In general though, very good service. Breakfast is ok, but could be better. It is a small buffet but several things. Breakfast staff were great and friendly. I find their coffee very bitter. Some mornings scrambled eggs were cooked enough and sometimes quite raw. A breakfast staff member noticed I wasn't impressed and closed the lid and she brought a bowl of properly done scrambled eggs to my table! That was very nice of her. They need to change up and rotate the breakfast option a little more often, because it is a Residence Inn in that a lot of guests are long staying guests. Pool and exercise room available and clean. Being it is a 3-star hotel, I felt a four star rating was deserved. Marriott Bonvoy on the other is very difficult with their rewards program and I am not a fan any more. As already mentioned, their websites for their hotels is also very misleading. Considering all the bother and stress caused by that aspect of things, I will not be using Marriott Hotels anymore despite being an Elite Platinum Member. The hotel though was upping their rates too quickly and too high during my stay there. It is a good value hotel when prices match what they offer. However, whenever overhigh rates start occurring, it is no longer good value for what you receive in return. I can recommend this hotel for stays when rates are reasonable and fair, and for storter stays rather then longer stays (unless they improve a few things)

Before going to the hotel, we called to see if we could do an early check-in. They couldn't guarantee but said they would call if the room was available for check in. We killed some time before going to the hotel as they didn't call. We went to the hotel after the check-in time (3pm). The room wasn't ready, even though check in time had passed. They told us it would be ready ”soon” but ultimately it wasn't ready until almost 5pm, two hours late. This type of inconvenience is challenging, particularly when travelling with young kids who just want to get to the room. They told us that staffing was an issue because of a snow storm, which I could see being realistic in the morning, but by afternoon, most roads were clear. The room itself was fine, but realistically it was pretty small to be called a suite. The fridge doesn't even open the whole way before it hits the counter. My other major issue with this hotel was the amount of waste generated. The CEO of Hilton said (2021 Sustainability Report): ”There has never been a more important time to double down on our commitments and raise the bar on our environmental and social goals. In the coming year, as climate science and best practices continue to evolve, we will set more ambitious environmental targets that will help preserve the destinations where we live, work and travel, and pave the way to a net-zero future. ” Hilton has a priority of Preventing Waste and Contributing to a Circular Economy. Hilton's ambitions include a 50% reduction in waste by 2030, but there are some very easy quick wins that could be implemented at this hotel today (breakfast had disposable plates/bowls/cups/cutlery). In my observation, I did not see anyone take their breakfast to go. Simply swapping our their disposables with regular dishes and cutlery would be an easy way to reduce a LOT of waste. Going further, there's no reason that the bedrooms need to continue using the small shampoo/condition etc -- they should be transitioned to the larger, dispensing models.

Housekeeping knocked yr door every 8:30am, even though u hv put the ‘No, service’ card outside the door on the check out date. It is insane.

The room condition was terrible I had to move out aftery first stay. They had this moldy smell and the sheet and curtain was uncomfortable.

The hotel is about 40 mins walk from the quaint, historic town of Unionville and about 45 mins drive from Toronto. There is a train that runs direct from Unionville to Toronto. There are a few restaurants in Unionville and Markham, close to the hotel. The lobby area is a great space with wide open bar and restaurant with an impressive ceiling helix-like decoration above them. The gym on the third floor had ellipticals, treadmills, bikes and plenty of free weights and several weight machines. There is a lounge on the fourth floor, sadly the coffee maker was not working on our visit, but thankfully we were offered delicious coffee from the coffee maker in the bar on the ground floor. We moved rooms because our first room looked out across the street to another block of offices and shops, which we did not like. The second room looked out over the parking area but at least there was no construction and the view was open and bright. A big thanks to Ashan (receptionist- I hope I didn't spell your name wrong) for kindly moving us and to the bar staff- Bernice and Watson for being so attentive. Thanks for introducing us to some delicious Canadian wine from Niagara! The rooms were clean but we were surprised to see that the cupboards and shelves were open and did not have doors to them like in most Marriott hotels.

Safe Secure sanitized Pristine Facilities. Very Friendly Front Desk staff...Ivy was as amazing as ever wearing full protective face mask and gloves. So happy pool and fitness center were open. Took a open shared shower each time before swimming. So quickly squeezed bikini dry after shower and put it back on. Pizza Nova Delivery is placed in hallway so no touch service. 305 is a 2 room suite with Whirlpool separate to vanity area. Beautyrest Signature Matress gave the best ride of my life and provided a deep quiet sleep. Will be back late October and Early November for additional electrifying recharging. Suzy is very grateful to Edward Village Hotel, my Vacation Home just down the road.

This hotel was very easy to book through Titanium elite services. They made the process very easy and gave us a nice upgrade. They were very helpful with accommodating with the suite that offers a small full kitchen including dishwasher, silverware, microwave, regular size fridge, kitchen sink, coffee maker Lots of living room space and tv in living-room and bedroom. Easy for parking. They have space outside for large F250 trucks since a truck won’t fit in their covered parking.