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If your not used to off brand hotels you will not enjoy this hotel. It lacks most all comforts a business traveler has come to enjoy . First off the room size is so small you have to go outside to change your mind. The showers are ridiculously appointed with the shower head in the center of the tub not at the ends. This makes no sense and as a taller person. It's not very comfortable. Got to Shave? Better do your hair first or you risk electrocution. The sink fill to the very top with water and will not drain for at least an hour. If you happen to use the hair dryer and it falls into full sink, look out... Need laundry service ? Better plan for a day trip to some magical laundry mat . This is a huge inconvenience personally . Oh speaking of laundry . Took 4 days of asking for an iron and ironing board. Really how is this not in every room. Hungry ? Forget about it. Other than a subpar breakfast buffet which is like ground hogs day that's all you get. They have a full service restaurant buy serve no food. Guess you can order some McDonald's for 35 CHF. That's for 1 meal. Want to relax and watch TV? Well your laptop probably has a bigger screen. As I travel to Biel 8 to 10 times a year I will not be staying here any longer. I may not even complete my current reservation. Very disappointed. So either I have super high expectations or all these other reviewers have very low standards. Cheers.

I am extremely disappointed in the guest hospitality services of Hotel Elite. Certainly not befitting to an ‘4 star’ hotel, more like 1 or 2 star! And for such a price! After forgetting a personal article in the room, I contacted the hotel the very next day to schedule a pick up. (As I live abroad, hoped to avoid them mailing it.) There was an incredible amount of apathy to my situation (apart from the reception not picking up the phone) and only after about 40 phone calls, did they inform me tersely the article hadn’t been found! This couldn’t be true, as I know for a fact, that I had left it in the hotel bathroom. This could only mean that the item was simply discarded, or was taken by the housekeeping. I have wasted a good deal of time and effort, as well as lost an expensive possession. I would never recommend this hotel to anyone, consumers beware!!

The hotel is centrally located in a very busy area. The entrance is next to the Indian restaurant, which is also part of the hotel. The entrance area and reception are very narrow and small, guests can hardly cross paths. Advance payment on arrival is mandatory. The room is not particularly large and is fairly clean. Everything is old, worn and seems to need a general renovation. The bathroom is very small, you can hardly move in the shower. Unfortunately, it is also very warm in the room, even though there was a standing fan inside. Sleeping is almost impossible, as the room cannot be darkened properly. Leaving the window open at night is not an option, as it is still loud from outside even with the windows closed. It is just as loud from inside, as the walls are very thin. The breakfast is sufficient and OK. Fresh coffee is brought to the table. The price is not high, but still too much for what is offered. It is bearable for one night.

Absolutely loved this former convent turned into hotel, pretty much the single building on the St. Peter island in the middle of lake Biel. Reachable by boat, bike or on foot (a flat 4,5 km walk from the village of Erlach), this is the absolute perfect spot to unwind and forget that there is a world beyond the island. The rooms are beautifully furnished with modern amenities and appliances which hide many thoughtful, great ideas, such as lamps and perfect little nooks for your glass of wine by the bed. The on-site restaurant is a must do not because it is the only restaurant available but also because the ingredients they use are locally sourced and wonderfully prepared. There are lots of fish dishes with fish from lake Biel and they are definitely worth the try. Their deconstructed apple strudel was a creative, really pleasant surprise. All the above are well accompanied by the also local Chasselas white wine. Also loved their wonderful, prosecco-accompanied breakfast spread. Would love to return here again to enjoy more the amazing hospitality and the wonderful surroundings.

The hotel is comfortable. Well situated. With a parking. And the staff welcoming and smiling. We liked that. Out mixed feeling comes from the noise level. Not from outside. Not from other rooms, but from inside. The AC system is very noisy and we did not manage to master it. Our unit was pushing air at mac level all the time. Even if we would turn it off it would go back to full speed after 20 minutes. If we remove our door card, it would go to full speed immediately. At 2am we ended up removing the room fuses to cut all electricity in the room to sleep. I dont know if this is a defect or by design, but this was the first time I was faced with an AC systems with its own initiative :-). I would like to have control on the room AC and cut it if I need to. Here I had very little control even on the temperature setting.

This is a review of the Courtyard's restaurant Bluma - not the hotel. We were a group of 9 people who had lunch at the hotel's restaurant yesterday. The restaurant has a rather nice selection of smaller dishes (a tasting menu) from around the world (e.g. quesadillas, Bao buns, falafels, etc.). The idea is that you order 2-3 items and, if possible, share dishes at your table. In general, a nice concept and a nice looking restaurant. My issues with the restaurant: - COSTS: the costs are high, especially when going for lunch. The dishes cost from CHF 14.50 - 22.50 and a liter of water cost CHF 12. So, you are easily spending close to CHF 40 per person, assuming you only get 2 dishes. As some of the dishes were really very small, many of us needed 3 dishes. This is a very expensive restaurant, even for Switzerland. - SERVICE (1): the restaurant was empty except for our group (perhaps because of the cost issue above?). We all ordered fairly quickly, but the dishes came out staggered over the next 70 minutes. As I only ordered one dish, I sat there watching everyone else eat as mine (the Goan beef curry) came out last. Why would it take well over an hour to get all the food prepared? There was no one else in the place! And, one of the steak dishes was forgotten and had to be re-ordered, so we had a rather hungry teenage boy for awhile. - SERVICE (2): the wait staff did not understand even basic German, you had to speak French (preferable) or English with them. - SERVICE (3): we asked for separate bills by family which would have meant 5 separate receipts for our group. As the restaurant was completely empty, it should really not have been a problem. Yet, we still received one bill at the end and it was quite difficult to separate. Anyway, I hope the hotel F & B management is reading their reviews and does something to fix their cost and service issues. Again, the concept of a tasting menu is interesting and the reason we selected your restaurant. Consider offering a special lunch menu & price and please do look at the service issues.