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We loved this stay. The room was large, clean with beautiful views. The staff were very helpful and friendly. We felt at home. We would wake up to the beautiful sound of cowbells in the hills. Hiking down to the bus stop was magical. If you don’t like to hike or walk, rent a car. We loved the hike. Felt more like locals. We would definitely stay here again.

We had booked 2 nights and arrived in the evening. The cable car and the cog railway end right in front of the reception. In the evening there was a wonderful 4-course menu that you can put together as an option. We were given excellent advice on the choice of drinks. We were seated and had another table the next night. We were lucky with the weather and were able to enjoy the sunrise from the bed. The breakfast is a buffet with everything your heart desires. We were given a valley and a mountain ride from the hotel. We came within 5 m of the ibex. The sunset is just spectacular from the highest point. The stay on the Pilatus is also an unforgettable experience thanks to the ”imperial weather” and the many photos.

Nice hotel, east to get into the city on the bus system, rooms were good, staff very helpful, there are plenty of good restaurants and fast-food places nearby. A little out of the way for the true Lucerne experience, but a very safe and friendly environment,

Fair deals specially living in Swiss, 2mins walks from the station and hotel will provide you a free daily travel ticket that you won’t need to move your car to the Lucerne city centre. Parking lots just opposite of the hotel and have discount to Euro15/day during your stay. Staff is friendly, but breakfast has a large room of improvement.

The hostel was very cozy and a convenient location. Although it is not actually in Lucerne the bus station is right outside and you get free tickets! The beds were very comfortable and we slept great. However, the check in desk has nobody there from 11 am to 4 pm check in... where were we supposed to put our luggage? Also, the shower wouldn't drain and was very small and gross. If you're a budget traveler, I would still recommend staying here!

Never have I come across staff that are so genuinely interested in your comfort and wellbeing. 99% of hotels have staff that are helpful and friendly but chatting to Samer at reception for 2 minutes revealed a person that really wanted to make sure you had what you needed and were comfortable. He insisted on going out of his way to make sure we had what we needed. We were travelling light (backpacks only) but Samer insisted on carrying our youngest’s backpack to the room (note, there is no lift). Located with a bus stop right next to the hotel and given a free city pass for all guests made access to town and the surrounds super easy - you’re only a couple of minutes from the main station. The rooms and hotel are neat and clean and set in a quiet and picturesque residential area. Our rooms had TV (that actually had watchable channels) coffee station, kettle, hair dryer, wardrobe, luggage counters and built in heating, but no mini fridge. There were plenty of plug points with USB-A plugs as well, making charging devices easy and convenient. Our bathrooms were small but had all the functionality offered in bigger and more expensive hotel rooms. I would highly recommend Hotel Spatz simply due to their staff - you can be confident that should something be needed in your stay, they will go above and beyond to assist you. Thanks for a wonderful stay to Samer and the team.

We stayed here over Christmas on a Leger coach holiday. I have mixed views about this hotel. The bedrooms are very comfortable and the bathroom is as good as any we have had on a coach holiday. The down side is the facilities. The food was basic but good, however there was no choice. It was a set menu each night. Also the bar is no longer used (as we were told). This meant that if visitors wanted a drink after dinner, they had to remain at the dining table, or use one of the two high tables and stools in the reception. While we are OK with tall tables, it wasn't to everyone's taste, and space was limited in any case. We wouldn't want to visit this hotel again.

Service: Super good. Since it is a long way down the stairs, there is a bell to inform customers to ring the bell and the hotel staff will help carry the luggage and send customers to the room to guide them to check in! Environment: Overlooking the view of Lake Lucerne Facilities: The bed and pillows in the room are very comfortable and soft