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We stayed here for 4 nights arriving from Zermatt. We felt comfortable from the moment we got picked up at the station. Our room overlooked the lake with a spacious balcony. The hotel service is impeccable and in these unprecedented times we found the hotel clean and prepared. We enjoyed the BBQ on Swiss National Day! It had a nice feel with live music sitting out on the terrace our 6 year old son was looked after and we’d like to thank all the staff for a wonderful time. We have been to Locarno a few times but this was our first at this hotel and certainly won’t be our last.

My family and I recently stayed at the Hotel Dell’ Angelo in Locarno. I was accompanied by my medical assistance dog. I was disappointed to find out that the hotel charged me a pet fee even though I explained that my dog is a medical assistance dog and was willing to show the clerk my government issued service dog ID from my home province British Columbia in Canada as well as the attached info which was issued by Hotellerie Swiss. The clerk was quite rude and didn’t want to see either and just handed me a business card and told me to email the manager/owner of the hotel. After my return to Canada I sent an email to the hotel and included the attached info and also sent a message via Facebook, but over a month later I still haven’t heard back. CHF12 isn’t a huge deal for one night, but that can add up quickly if staying at a hotel for several nights. Assistance dogs are considered medical equipment and aren’t pets. They are needed to help a person with a disability. Apart from the pet charge and the rude front desk person, we had a good stay. Restaurant staff was friendly and the food was good. Location is great as well. The rooms are tiny and old-fashioned, but I guess for the price you can’t expect more. Soap and facecloths in the room would have been nice.

Superbe personnel, serviable et d’une grande gentillesse. Notre séjour étais vraiment top. Super chambre, très propre et moderne. L’hôtel est calme et l’ambiance y est paisible. Le déjeuné a volonté au top ! Pas très loin du centre et parking à l’hôtel ! Je recommande !!

Professional and pleasant staff. Every one of the service providers at the hotel is smiling and happy to help. The room was very clean, and the bed very comfortable. The shower is great. Breakfast is rich and varied from most of the hotels I have been to. There is paid parking at the hotel. The lobby is also very comfortable for sitting with a computer and working. Great value for money!

Transportation: Don’t follow Google Maps when you come out of the train station (it’s not very useful in southern Switzerland, so it’s not allowed). It took me half an hour to drag the big suitcase and walked several sections of gravel roads to the hotel. , Just walk along the shopping street to the street near the hotel and then turn right. This road box is also easy to tow, the road is wide, flat, the slope is not steep, and it doesn’t feel creepy at night, see Figure 1. I tried it and dragged the big box for exactly 12 minutes, which is equivalent to 1 kilometer. When I arrived at the hotel after dark and held the navigation, I couldn't point to the hotel. The reason I couldn't find it was because there was no one at night, so I called the wall phone and waited for someone to come and go through the procedures. The old lady's English is very reluctant, but there is no problem with the check-in communication. She helped me pull the big box up to the second floor and carried it to the luggage rack. When I checked out, no one took care of it. The keys were left for cleaning, so she didn't know to help. Watching me go downstairs holding the big box. The hotel is beautiful. It’s very convenient to go shopping and eat. It happened to be a carnival, and there was loud music on the corner of the street until the next morning, the old lady gave earplugs in advance, not necessarily that it was impossible to sleep. The last picture is for the guest. The old lady in the picture on the wall speaks Italian, German, French, but not English. She said that she can be punched on the card and the other who speaks English but when checking out (no one at the reception desk in the morning) beat her I couldn't answer the phone, and I had to trouble the old lady in front. So you can live if you don't have much need, and it will be difficult if you have a lot of questions to ask.