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Service attitude is very good, the room is clean and there is no strange smell, parking is convenient, it is especially convenient to visit the nearby park after dinner

Eleven because to bring the cat back to his hometown, he chose to drive from Beijing to Hubei (15 hours drive), the road is far away, and you need to stay for one night in the middle. I specially did my homework and found that Atour Hotel ”pet friendly” can bring cats to stay. I chose a relatively smooth Liyang Yingzhou Wanda Plaza store. I booked the exclusive room type for cats on September 28 on September 9. I felt at ease and at ease. According to regulations, the automatic deduction was successful on September 27. At 11:08 noon on September 28, we received a call from the hotel front desk in the service area to confirm the check-in time and were told that an additional cleaning fee of 300 yuan will be charged. I indicated that I had not received any prompts for the fee throughout the booking process and the front desk said that you were not satisfied with the cancellation of the order (the free cancellation policy is 12:00 on the same day). I said that no one has prompted this thing for so many days. I have been driving out with the cat for more than 3 hours on the road. You now let me cancel the hotel on the same day. Don't you feel very outrageous during the 11th period? Then I looked up carefully in the ”Hotel Confirmation Letter”, ”My Order”, applet, SMS, and email again. I really didn't find any prompts to book so far. I didn't have any other choice with the cat. I continued to drive to the hotel. After 19:00, I finally arrived at the front desk of the hotel. The two staff at the front desk exchanged ”that cleaning fee” while the guest had already checked in at the front desk, and once again proposed ”you can cancel if you are not satisfied”. After the negotiation, the manager was called. After the store manager arrived, he was very tough on this matter, and then started to call. I told the front desk that it was so late. We took the children with the cat. Did we let us enter the room to rest first? How should you ask for instructions? How should I complain? The front desk asked us to leave the cat at the front desk first, and I laughed. . . Later, the manager followed us back to the room, and the attitude about the cleaning fee was still tough. I contacted Trip.com customer service. The housekeeper Yinyue solved this problem with three calls in 40 minutes. During the communication, the housekeeper said that the hotel was really strong and had the same attitude to their platform. Anyway, I still want to thank Trip.com for its powerful and efficient service. On the morning of the check-out, the front desk staff also asked me if it was inconvenient to write a good review on Trip.com , and I said that it was definitely impossible. As a professional in the outbound tourism business for more than nine years, and once the head of the department of the listed tourism group, I have also lived in hotels large and small in various countries. I have never encountered such a hospitality and such a arrogant and tough attitude. I don't know if the Atour Group does not lack guests, or Anhui Xiangyang does not lack tourists?

An amazing service, English speaking front desk. The room was very clean and neat, not very small. Everything was great. A robot delivered my takeaway order👍 I didn't taste the hotel food though. Next time I'll book a room with a bathtub.

The hotel room is clean and comfortable, the air conditioning is strong, the remote control button operation instructions are clear and easy to understand, the sound insulation is very good, and the night sleep is very fragrant. Check-in was very fast, Xiao Liu at the front desk was very warm and thoughtful, and there was a hotel details introduction. Breakfast is very good, rich in content

Nice hotel located in Downtown Fuyang, the room is very big and clean. The only negative point is that other guests were smoking in the public areas like elevator, lobby ect.

Warm by the hotel... After I checked in, I took a hot roast sweet potato, and then there was afternoon tea at 3 pm, there were porridge and porridge at 6 pm, and there was a supper in the evening. All the supplies were disposable. The stay experience was really great... I was particularly touched by the hotel after staying for so many years. This is really the first time, although the hotel is very small, the service is really too big for a star hotel! The details determine success or failure!

The room is very sunny, the facilities are new, and the single building! Continued to live, originally a few days ago, the last day to sleep late, the floor light has been on before going to bed, I feel that the object accidentally touched, the result is not moving for a while or will be on, originally it is the sensor light we are all in bed No one walks around, I took a schoolbag to cover it after affecting my sleep. As a result, the schoolbag will still be bright when it is blocked. I didn't sleep well all night and fell asleep at 6 o'clock in the morning. The young lady at the front desk was OK, and she patiently helped at 4 o'clock in the morning, although she didn't solve the problem in the end. And Trip.com shows three o'clock check-out, the front desk said it was two o'clock, and finally said that it was three o'clock to retire.

Wow~ This hotel is really superb! As soon as I entered, I was deeply attracted by the warm atmosphere. The little brothers and sisters at the front desk were super friendly and smiled as warm as the spring sun, which made me feel like going home in an instant~ The room is also super clean and tidy, the layout is super stylish, the bedding is soft, lying on it is like being surrounded by clouds, really super comfortable! And oh, the sound insulation effect of the room is also super good, you can sleep beautifully at night, you will not be disturbed at all~ The hotel also presented breakfast, which is also rich and varied, with all kinds of food. Overall, this hotel is really super recommended! Whether it is service, environment or facilities, it is impeccable, I will definitely stay here again next time! ~

體驗非常好，價格很公道，下次還回來住^_^衞生很乾凈，性價比比較高，前台進店還免費贈送爆米花，奶茶，門口就可以停車，停車位也很多，非常nice酒店設施很齊全。

”My recent 2-night stay at HAMPTON by HILTON Fuyang Guomao in Anhui, China, was truly exceptional. This hotel consistently fascinates me, making it my go-to for vacations. From the moment I walked in, the receptionist's warm welcome set the tone for a memorable experience. The interior design exuded sophistication, creating a comfortable and well-equipped environment. The facilities, meticulously maintained, added to the overall satisfaction of my stay. However, what truly stood out was the breakfast – a delightful array that not only met but exceeded my expectations. The culinary offerings were not only delicious but also reflected a commitment to quality. HAMPTON by HILTON Fuyang Guomao continues to be the epitome of excellence in hospitality, and I look forward to my next visit with anticipation.”