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The staff are fantastic, all very efficient and friendly; they all do a great job. The swimming pools are very nice, both indoor and outdoor. It is a large resort and it was not full when we visited so it felt peaceful, I am not sure how that would compare to peak season. The main reason for my low rating is that I booked a junior suite months in advance and specifically asked for a quiet room. We were assigned a room above the kitchen (noisy and smelly), next to the tavern restaurant and to the noisy generator/pool engine (or whatever it is, but very noisy all day and night). The window also faced the busy stairs that lead to the restaurant and beach....so not my idea of quiet at all. The decor is dated but that could be acceptable. The bed (king bed made up as two singles pushed together with 2 sets of duvets) had a very uncomfortable mattress and the pillows were lumpy. This is not acceptable in a high starred hotel, in my opinion. When I mentioned this at check out, the lady suggested that next time I book a more expensive suite.... We had one dinner at the restaurant and while the food was good, it was extremely expensive for what if was. Breakfast was good, nothing special. On a bright note they seem to have adopted a large number of cats and they seem to take good care of them.

Nice place but something is lacking from other Sensatori hotels. Assumed 24 hour all inclusive like others so this hotel you feel tied to meal times, no snacks after restaurant closed no drinks after 11.30pm. Entertainment was repetitive and a little flat in the evening. Rooms ok but definitely not 5* we had some kind of animal in the cavity were air conditioning was that kept us awake all night was reported and dealt with quickly. Fridge was more like an oven so no chilled drinks and coffee milk not replenished often. Only 2 bottles of water left in room which you have to re-fill at water stations. Sometimes house keeping had extra bottles at 6pm but you have to ask for these. Beach towels are free but you have to walk to other end of complex for these between 9-6. Adult pool bar was fantastic Kemiyla and her husband are a credit to this hotel she works so hard and always has a smile on her face and remembers your drinks order she really did make this holiday special. Overall a good holiday but too many small niggles to give it a 5*.