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This hotel provides an acceptable standard of accommodation and the service was generally satisfactory. There were some negative elements to our stay, however. On checking-in we were given information about the time of breakfast, which turned out to be incorrect. We arrived at 9am only to find that all hot food had been cleared away and all that was left was a small selection of cereals, cooked meat and cheeses. The following day, having established the correct time breakfast was served, we found a good selection of hot food in addition to the cold meats, cheeses etc. The other negative, which is of more concern, is that an unopened bottle of perfume (still in its plastic wrapping) in a duty free bag ‘disappeared’ from our room. Whether it was mistakenly cleared away when the room was cleaned or (hopefully not) it was ‘appropriated’ by someone I cannot say. We contacted the hotel who informed us that ‘nothing had been found’. I have travelled extensively over many years and this is the first time I have ever had anything disappear from a hotel room. I am not in the habit of leaving negative comments but I feel it is important to draw attention to my experience at this hotel.

Wir haben hier für die Übernachtung in der Nähe vom FRA Flughafen gebucht. Das Zimmer und Bade waren ok, sauber. Man kann mit dem Preis nicht beschweren. Die Situation beim Parken und das Service bei der Rezeption waren aber schlecht. Wir wurden informiert, dass die Rezeption bis 20 Uhr besetzt ist, sehe Foto. Und wir haben geplant, dass wir ca. 19 Uhr sollten. Am Anreisetag Gegen 18 Uhr hat die Rezeption uns geschrieben, dass er um18:30 Uhr gehen mussten !!!!! Wir waren um 18:20 Uhr da. Es gab keinen Parkplatz für uns. Die Rezeption war nicht so freiwillig zu helfen. Er wollte nur schnell schnell Check-in fertig machen und abhauen. Das Hotel hat nur einen kleinen Parkhof für 6 Auto, sehr eng, sehe Fotos. Wir haben dann an zwei Straßen weiter vom Hotel einen Parkplatz selbe gefunden. Das Hotel hat unsere Wunsch für Eine Übernachtung vor dem Abflug nicht bestanden!

This architecturally interesting apartment hotel is located in the middle of a business area. Due to the location, it is as good as nothing to find in the nearer surroundings. But whoever is on the road by car, can live here at a price and convenient price. My apartment was large and well equipped. A small kitchenette belonged to the room, as well as a glass balcony. The bed was comfortable, the WiFi quickly. The house includes a parking deck and a deep garage so there is no need for parking. Conclude: Great apartment at a cheap price

We are very satisfied with the service. Will clearly highly recommend it! It was a great rest! We waited a whole day for our boarding but our flight got canceled eventually and the hotel is the best thing that happened to us!

One of our favorite hotels in the Frankfurt area, actually in Europe. We switched to this hotel because it was much better than the Schlosshotel Kronberg, where we had been staying on our trips to Frankfurt, before discovering the Kempinski. The service at the Kempinski is outstanding. We were checked in by Marc who was helpful and friendly. Fortunately for us, Ali was also at front desk when we checked in. We really like Ali, as we remembered him from our last stay. As usual, Ali was welcoming, professional and just wonderful. Ali is a big reason why we return to the Kempinski. The porter Savio was so helpful and kind. On our checkout of the hotel, Hanif the porter was also helpful. Our room was lovely with all the amenities you could wish for. The room was so comfortable with a luxurious bathroom. The rooms at the Kempinski are beautiful and so relaxing with amazing views. It is a peaceful oasis. The bar area is gorgeous and the fireplace made it so cozy and romantic. Thank you to Malte, Victoria and Marco for the excellent service at the bar restaurant. The food was excellent. The breakfast buffet at the Kempinski was wonderful. The sheer variety of the different foods, both hot and cold would suit all different tastes. The food was delicious and the views from the restaurant are lovely. The Kempinski at Gravenbruch is outstanding. It is so convenient for the airport, and for us it is a home way from home. We will be back. Highly recommend this beautiful hotel.

Great for a short stay. We came for the Coldplay concert and the Hotel was great for a short night. Bed was comfy, however we had a double room booked and only one towel, one pillow and one quilt. We told reception before leaving for the concert (16:00) but when we returned at 23:00 nothing had been brought to the room and there was only one person at reception arranging everythung so we had to wait almost an hour for the Pillow and blanket. When we returned at night someone had ripped a light of the wall and there was glass everyhwere, we tol the night concierge but it was all still there in the morning when we left at 10am. Breakfast was very hectic and not enough tables for all the guests, the two women did everything they could but couldnt get everything cleared and restocked in time. I think the Hotel is clearly understaffed. We used our points for the stay but in fairness, you can get better for the nightly price you pay here. The area isnt the greatest either

The hotel is located in an industrial park in Neu Isenburg. There are few surrounding facilities, there is not much to visit, and there are few restaurants. If you don't have a car, it is not recommended to live here. The hotel breakfast is very monotonous, not suitable for the Chinese stomach. Because the rooms are tight during the Frankfurt exhibition, it is better to book the city early if possible.

Excellent service but because of the Covid measures we couldn't test breakfast. Clean, sympathetic reception even with a effort to speak French. Parking facility. Calm despite the nearness of the airport.