Hamburg Konaklamanızı Bulun

My Wife and I stayed here for four days, originally booked it 2 years ago but was cancelled by the Hotel due to the Covid situation. Their policy is not to issue refunds but vouchers even though this was certainly not our fault. I will start with getting into the Hotel. the Station is right beside the Hotel so you would think this would be handy. Wrong. There are a million steps up to the Hotel and we nearly had a Heart attack trying to climb them with our bags. OK if you are twenty but at almost 60 I would not recommend it. When we arrived to the top we came on a door that turned out to be a closed Restaurant ( no sign on it ). We went around the back and saw a similar door with people out smoking and passed it by. No sign for the Hotel entrance/reception. Having walked around this three times looking for a way in ( in the pouring rain ) we finally discovered that this was the entrance, you had to stand back about twenty yards to see the sign though. Check in was very overcrowded and the girl we dealt with used a tablet to get us to enter our details. It was spotty to say the least, would not accept the phone number and after some 25 minutes proceeded to crash completely. She then reverted to good old fashioned paper to check in. The room, supposedly a ”Captains room”, was very small and cluttered and the bed consisted of two three foot mattresses shoved together. That was bad enough but it had two small three foot duvet type covers instead of proper bedclothes which consistently fell off both of us all night long. Quite frankly it was awful. Did not bother with the breakfast, a bit of a push at €23 per person. Far better options downtown or even the station. There was no Hotel Bar open ( the nautical themed one they have is closed so we could not get a drink on arrival. There is a Tower Bar which opens around 6pm till 2. We tried that on the Saturday night around 11 and queued all the was down the Hall and stairs and after forty minutes of that had enough and returned to our cramped room. Saturday night downtown Hamburg near the Reeperbahn, not a good way to end it. The Hotel is listed a a four star but hard to see how that can be with the lack of facilities, couldn't even manage to get a drink in it. The Staff very all very nice and genuinely helpful but it was a disappointing experience. finally, if you are anyway old or infirm, don't! When retuning we went out the back way and around a long winging sloping road back to the station. Could not face those stairs again with bags now much heavier with shopping etc. Ben

A night in Hamburg and booked via the Secretariat! Should be near the central and well reachable within the overnight standard (as a predetermined option). The Milano is actually a pension (formerly a residential house with 12 rooms). No lift and three floors. I had my room in the third floor (with laptop bag, small bag, small bag with extra shoes, keys, mobile phone what to say). The door to the room went up in the hall and unfortunately on the halfway a little hesitant (because the tape). View into the room: 1. bed 2m x 80cm left 2. The closet was only the front room and the right went to the main room with double bed, TV and a small balcony. The right to the bathroom, which was newly designed and mostly clean. The shower is very clean (i.e. without fungus & Co.). Breakfast: Something habitually needed as I am a coffee drinker and here like a latte Macchiato, this was unfortunately not eating and the filter coffee was not recommended right (then rather a tea, however, I don't like). Concluded: For business travellers with ordinary hotel chains, the hotel is usually needed for the first time but the location (only 10min to the outer elderly) and 35min to the port city, the top is when you see the price performance ratio. There are also two tank stations (24 h open), REWE and Lidl right around the corner, as well as some good restaurants and the UCI - cinema. However, it is clear that the parking situation and public transport - connection is not possible. Since there was a Holiday Inn next to our central, I would prefer this to Milan. Also or just because of the atmosphere at breakfast and the selection, lift naturally and parking.

Breakfast is not bad, not many styles, but enough. It's less than 5 minutes walk from the subway station, and about 10 minutes to the city center railway station by subway. In short, I am very satisfied.

The worst reception staff I have encountered in my life (and I travel for work and live in hotel most of the year). I am referring to the old grumpy man,whose name I couldn't get to know. So firstly, the check in. The receptionist did not seem very greeting. But the shady stuff starts happening once I pay for my stay. I pay in cash and he tries to keep 10 euros from the change to himself thinking I won't notice,but luckily I know basic math. He didn't seem apologetic or too happy to give me the right amount too 😁. Secondly, the room. I expected this to be a no thrills type of place, but I found it ridiculous how when I booked a double room for 2 people, only one bed was ready and had sheets on it while the other one was completely bare (in Germany they usually have 2 single beds next to each other as a double bed). During my stay I was also asked by the receptionist if he can call the booking company and tell them I canceled my stay and if they ask me that confirm it, but since I already paid I can continue staying as normal. I found that awfully weird and shady and of course said no since why would I do that. And the worst of all was when I had my friend come stay with me (mind you I booked and payed for 2 people to stay). The receptionist asked him to pay another 20 euros in Cash when he arrived. And when I was told this I was really not ok with this and went down to show that I booked a 2 person stay and already paid everything. The reception at first started saying that I had multiple guests. Then started to say he never asked for 20 euros when the second guest arrived and he also started to use swear words and for me to shut up and go to my room when I demanded the money back. I was shocked to have a receptionist speak to me like that. Clearly this person is very shady and if he is a staff member and not the owner, I would advise the managers or owners to find a replacement since I really don't think a hotel is a right place for this person and on the long term you're gonna ruin your reputation. I really would advice to stay away from this place since it was not a relaxing stay at all. I would say the only good things were the bed (which only one of them was ready 😁), but the room itself is a joke, there were no hangers and no chair by the desk. A change in staff or some training and a few basic things in the room would make this place really worth while since it seemed newly renovated and is in a convenient location. Though st Pauli is a bit trashy to begin with, but you should expect that.

Great location, fantastic views and perfect layout for our family. We were traveling with our 16-month old son and they provided a very comfy crib for his sleep and the room worked out great. We could easily walk to so many things. The kitchenette was perfect for a traveling family and even had a burner!

As I travel very frequently for leisure and business I have a broad frame of reference. This hotel has positively surprised me. Many hotels still use Covid as an excuse to strip down their service. Not this one: extremely friendly, helpful and anticipating reception staff (big compliment and thank you to Uwe Ahlburg at the reception - one of a kind customer oriented top professional - really OUTSTANDING). You get water, slippers and full amenities in your room. They offered a second bottle at check in just in case that you dont have to walk down again. Hotel still offers desinfection everywhere. Room is clean and was desinfected. Beds are very comfy, room not huge but big enough, bathroom has sufficient space to deposite all items, light is good and magnifying mirror is effective. Only item to improve is the coffee was only decaf and not sufficient milk powder and I could hear a bit from other guest through connection door. Check in and out very effective. Asked for a taxi in a hurry and staff walked over for me to get it as fast as possible. Its not a luxury 5 Star super fancy place but if back in HH I’d still prefer it over those as in the end service makes the difference and not the price / look of the furniture. Excellent value for money.

The hotel appears to be quite new. It was comfortable and nicely located midway between the railway station and the commercial/retail centre of the city. Our only concern was the shower floor which was, we thought, dangerously slippery.