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I booked this hotel to attend a nearby wedding in the afternoon. I booked it through *********** and my confirmation stated that I had booked two double bedrooms plus one extra person for each room. However, the hotel did not provide us with a sufficient number of beds. The double bedrooms had one bed each in it, German style, one frame and two 80cm mattresses. There was not enough space in either room for an additional bed. One of the bedrooms would have had enough floor space for one very small camping bed if you removed the chair. We begged with the receptionist to add a bed to allow us all to sleep that night but management refused. They offered us a junior suite with one double bed room and a sofa bed (120cm wide I think with one mattress) but told us that we would have to pay extra for an upgrade and the ”extra” bed that we allegedly had not paid for (irrespective of the *********** confirmation). I should note that after speaking with management the following morning that I was not charged for this upgrade but this didn't change how upset I was on the wedding day. The junior suite was a slightly better sleeping arrangement as it meant that people didn't roll off single mattresses but still not what I was expecting at all. My kids are 11, 9 and 7 and normal size for that age. A sofa bed of those dimension doesn't really work for them all but this seems to be this hotel's only ”solution” for a family with more than two kids. I was also alarmed by the receptionist's assumption that I could have slept with three babies in those double bedrooms with single mattresses non secured on the sides and a big gap between mattresses. This shows a clear lack of understanding how babies need to sleep safely. The double bedrooms we were given first were very small and despite 30 degrees heat did not have air con, a fan or the ability to create air flow. The staff/receptionists did not seem to know the hotel at all. None of the few questions we asked them were answered correctly. For example, they did not confirm the right charge for the hotel car park nor did they provide the right time for check in when I called them before our stay to confirm everything. It was clear to me that the hotel does not cater for families and does not read the booking notices/details they receive from guests/aggregators to ensure that their guests have enough sleeping space. And in German/und auf Deutsch: Uns wurden nicht genuegend Betten angeboten. Als wir dies dem Hotelmanagement/Rezeptionspersonal mitteilten, gaben sie uns die Schuld. Wir haetten angeblich die falschen Zimmer bestellt. Wir hatten ueber *********** als Familie mit fuenf Personen gebucht (so wie immer), bekamen aber nur zwei Doppelbetten (mit jewals 80cm Matratze auf beiden Seiten des Doppelbettes). Management hat sich geweigert, ein Zustellbett fuer unser drittes Kind bereitzustellen, obwohl unsere Buchungsbestaetigung ueber *********** angab, dass beide Doppelzimmer fuer drei Personen geeig

To summarize Hotel Zeppelin: a very service minded staff, clean and nicely decorated rooms and tasteful breakfast! Arriving late in the evening it was easy to use the self service automate to find our reservation, check in and get our Hotel keys by ourselves. The hotell looked newly renovated and the location was good for the aim of our stay. The room was clean, nicely decorated and the wooden details in bathroom, room and breakfast hall made the atmosphere warmer and more cozy than most hotels. Decent size on the room. The breakfast was tasty and delicately prepared. It had a good choice of different options with a very friendly and service minded staff. The lady even provided private transport for us when it was not possible to get a taxi Sunday morning!! it's really service beyond what I had ever expected and it saved us from 45 minutes walk with heavy luggage. Thank you very much!

Cozy little hotel, living in a triple room, a large bed plus a sofa bed. The room is small, it is a sloping roof, it is short, the bed is basically full, but it is very clean. American breakfast, similar to the average hotel, there are some, feel good. It is easy to find with navigation. In the small town outside Ulm, there is a free private parking at the door, suitable for self-driving. The front desk is off work at 8:00 in the evening, and the bar is self-service after work. Please enter a checkin first, please drink a cup, this is a bright spot

Also im Vorfeld gibt es ein paar negative Dinge zu berichten, aber hat man das hinter sich gelassen, gibt es auch sehr positives zu vermerken. Bevor ich eintraf, ich hatte über *********** gebucht, wurde ich 2x via Email kontaktiert, ob ich nicht den mobilen Check-in- Service benutzen möchte- im Room Key Express Kiosk bekäme ich einen persönlichen ( davon gehe ich aus…) und einen desinfizierten ( sauber reicht …) Zimmerschlüssel aktiviert. Ich habe mich beim Empfang vorgestellt und wurde begrüßt. Auf dem Zimmer fand ich keinen Sprudel und auch keinen Wasserkocher zum Teekochen vor, Nespressomaschine war vorhanden. Leider konnte bezüglich des fehlenden Sprudels nach meiner Mitteilung am Empfang keine Abhilfe geschaffen werden. Ich wies darauf hin, dass bei 165€/ Nacht das wenig gastfreundlich sei. Warum das so sei, müsse ich nicht wissen….Also habe ich einen Späti gesucht ( nach 18 Uhr) und 2 Wasserflaschen besorgt. Das Zimmer zur Hofseite war ruhig gelegen, das Bett gut, für mich allein war die Größe des Zimmers ausreichend, aus Schweden kannte ich bereits die Möglichkeit die Kleidung nur in einer Art Gestänge und nicht in einem Schrank, aufzuhängen. Das Bad war klein, aber fein: Dusche mit Regenschauer,Bodenheizung und angenehm duftendes Showergel. Die Sauberkeit ließ nichts zu wünschen übrig.Das Zimmer und das Hotel insgesamt hübsch und angenehm eingerichtet, Frühstücksbuffet gute Backwaren, Eier, Wurstwaren und Käse insgesamt qualitätvoll und lecker. Der Checkout sollte auch wieder automatisiert vor sich gehen, aber noch gibt es eine freundliche Dame am Empfang. Insgesamt wirkte das Hotel recht durchökonomisiert, was andere Göste nicht stören mag.