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They considering their hotel is good enough due to location and doing nothing to make it’s service better. Room costing more than it’s worth. Too poor, with even no bottle of water inside. When we asked for a water they told that they get used to drink water from the tap in Denmark. Imagine you’re coming to a good restaurant and they will tell you the same ? don’t think so. It means hotel service is on the lowest level. Breakfast was simple, can’t say they taking too much care of it. The cheapest products. For ex..: in CPH you can find a room 2 times cheaper, which is renovated and caring about details to make your stay good.

The Bistro has excellent food. They have a very nice salad bar. My mother really liked her chicken that came with a nice sauce. The waitstaff was very nice, especially Peter. The place is small but worth the visit.

I was looking forward to our stay here, it was out most expensive accommodation for a 3 week trip. It was horrible. The check in girl was nice, but after that it went down hill. The room was a sauna. It was horribly hot so we thought we would just open the windows and get some air. Unfortunately it was surrounded by huge spiders and no screen to stop them from coming in. My husband killed a few in 1 window so we could open it for a few minutes but even he wasn’t getting near the big one (pic). No other resolution when we came to the front desk to tell them our room was so hot. Decided that well- if we are going to be hot we might as well enjoy our evening in the hot tub (a big reason we booked here) - but alas, it was cold. Again, no resolution for that from the front desk. They also don’t have towels down at the spa/pool area which was very odd- and if you didn’t look on the floor of the closet in your room under the slippers, you wouldn’t have known that’s where the towel is that you are supposed to take with you (we found it as we were leaving). It has a fridge, which was essential for us and a deciding factor (meds that need refrigerated) - but it didn’t work. Come morning, everything is warm and destroyed. We didn’t sleep well at all with the room so hot (it had to be at least 75f, 24c in there). Packed up and went to grab breakfast just before 9am. Was a breakfast buffet. The fruit and bread were good. Hot food wasn’t hot or the container was empty, so if you plan to have hot food you apparently need to go much earlier. It was nice to finally see the ocean though during breakfast since our room overlooked the roof and parking lot. We stayed in a 1bedroom apartment in downtown Copenhagen for half the cost of this place and it was far more comfortable. Maybe in the winter this place would be good when you need it warm inside. But in the summer (even when it’s not very hot outside) it is just far too hot inside the room without the AC working. The amenities are broken and need updated. The old tv remote was so large and heavy you could kill someone if you hit them in the head with it. Told the front desk all the problems and disappointment when we left in the morning. They didn’t seem to care. I highly suggest you move on. There has to be far better places than this at a much less cost.