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Stayed for half a month before and after, the room was cleaned every day, the front desk ladies were also warm, beautiful, very good hotel, rich breakfast

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

European traditional hotel, facilities and services are very good. But old-fashioned hotels can be less effective. Not in the city, but it is very close to the subway station, 5 minutes walk. It's not very far to the airport by taxi. The surrounding area is clean and there are parks, suitable for a leisurely vacation.

Very convenient near airport location, great for overnight layovers. The room was clean and comfortable and breakfast was quite nice. Nearby shopping strip has myriad restaurant choices, one of which, a tapas bar, sorry forgot the name, was excellent and very reasonably priced. But hotel charges €3 for a bottle of water...complimentary would have been nice, but I guess that's the norm in Europe...nothing free.

Read before deciding to stay here So arriving in madrid I wanted to use public transport to get to this hotel however the nearest station to this hotel is la granja no one has ever heard of this train station and didn’t know which line I had to take I took the train from the airport and went to atocha which seems to be the main train station for all lines then no one knew where I had to go I ended up getting a taxi which cost me €40 arrived at the hotel which for a budget hotel is good enough I paid £62 through ba holidays which Inc breakfast the room was okish had twin beds there’s a telly the air con I couldn’t work it out seemed to blow warm air!!! Bathroom was a good size however the shower was terrible hot water but the pressure was awful there’s dove amenities avail in the bathroom which was nice the fact we came here and the heat was really hot I could of done with cold air as the room was quite stuffy !! The hotel location if u don’t have a car is Terrible and not much to do if u want to eat there is a tapas restaurant at the ibis hotel which is across the road but that was really expensive so stopped there for a few drinks also get complimentary olives and nuts which was nice there is a food outlet over the motorway called heron diversia but u have to get a cab there cost €7 there wasn’t much in food wise there which I found really disappointing no tapas!!! Ended up at Tgi Friday which wasn’t anything to rate about either The breakfast at the hotel was simple wasn’t anything to sing and dance about personally wish I stayed in central madrid tbh but I was only here for 1 night!!!

Very nice and clean, parking is also very convenient, seven euros a day. There is a restaurant next to it, the taste is not bad. You can have a good Spanish meal.

We recently stayed at Hampton Alcobendas for three nights (Jun 9-12) while visiting a friend who lived in the area. It’s a 10 min taxi ride from the airport (€20 approx). We Ubered it on the way back which cost €14. Uber arrived at hotel within 5 mins of being ordered. Staff at check in were friendly and helpful, the rooms were comfortable, the comfy bed was huge and the (included) breakfast was good and filled a gap for most of the day. For some reason the pool wasn’t open until my last day, and it was 36-40 degrees! (My mate seemed to think that was to do with local laws, because all the other pools in the area were also closed. No idea if this was true or not). An elderly American lady was giving one of the reception guys a hard time about the pool being closed when I arrived. Not sure why, it wasn’t like it was his fault. The pool was small (but adequate) it was very “concrete” though and in my opinion could do with some greenery around it to make it more appealing. Bar prices were reasonable for a hotel bar, €3 for a small draft and €6 for a large one. There is a very limited bar menu during the day and a slightly extended one at night, food was ok, nothing special, much better to be had out and about. I was surprised to find it busy returning after 11:30pm on all three nights I was there. Good place for a night cap. The wifi was excellent and since my company has now said we can “work from home anywhere in the world” for a couple of weeks a year (yeah I know, strange!) I’m seriously considering coming back here at some point. All in all this is a comfortable business hotel, close to the airport but with no real Spanish character. I stayed in another Hampton in Berlin a couple of months ago and this looks exactly the same. Not a criticism, it is what it is and did the job for me. Thought the reception staff all spoke great English, were friendly, very helpful and an asset to this hotel. Maybe not ideal for a visit for the centre of Madrid but it was handy for me. I’d happily stay here again. Iain, London

The name of the hotel is a bit misleading because it's not very close to any of the airport terminals. It's in San Sebastian de los Reyes, 6 km from the terminal 4 of Madrid airport. From the nearest commuter train station (cercanias, C4 line Alcobendas/San Sebastian de los Reyes) it took nearly half an hour to walk to the hotel. However, by taxi it's only a 10 minutes ride between the airport and the hotel. If you want to save time, I recommend taxi. It's about 20 euros. The hotel itself was very good. The lobby was stylish, the room was quite nice, everything was clean. Good customer service and friendly staff at the reception desk. But pay attention to the location especially if you have early morning flight next day. Next to the hotel there is Plaza Norte 2 shopping complex offering all kinds of shopping possibilities and restaurants.

Stunningly beautiful hotel right on the river in San Sebastian. The entrance hall is palatial. I was lucky enough to get an upgraded room, and it was huge! Staff were really friendly and welcoming. Location is excellent - it makes this hotel a perfect place to explore this gorgeous city.