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We didn’t stay here but the reception staff were absolutely lovely and saved our day. We had been waiting for an hour at a taxi rank in the heat with my 5 year old and the man at reception very kindly called us a cab so we could return to our resort. Foyer looked spotless and everyone was super friendly. Cannot thank them enough.

Last weekend we were in Almería and we stayed at the Torreluz apartments because they had a kitchen and my daughter has severe food allergies, which almost no hotel establishment takes into consideration so that she can enjoy a restaurant meal. Upon arrival at the apartment, the only utensils available were glasses, a pan with a lid and a serving spatula, there were no cutlery, plates or a basic kit to wash the pan. When booking on the day, I explained the medical circumstances of the girl and they told me that I did not have to pay for breakfast since I was not going to consume it. When we went down to the hotel for breakfast, I myself brought her bread, cookies, milk, fruit, cold cuts, etc. In order for her to 'participate in the breakfast buffet', we gave her a glass of juice and immediately a lady from the dining room came up to tell us that if the girl consumed we had to pay (she even asked what the circumstances were). Of course, I explained the situation to him, I showed him the tupperware and the fridge with his food and at the exit I offered to pay for his breakfast, but they told me that it was not necessary. I just want to appeal to the sensitivity of the people who serve the public in these very special situations, which are not fashion or whim, and especially when they affect children, who are quite unfortunate because the hospitality industry does not serve them. It had never happened to me before and my daughter is 9 years old. I have always explained to him that his illness cannot be a limitation to travel or enjoy leisure in company. In short, my assessment cannot be positive nor will I recommend this hotel.

Location is amazing and the parking is also really safe and private. Apartments are trendy with modern contemporary feel. Ceilings are 2 meters (14 feet) tall and very Airey feel. Great to be able to use a washer dryer half way thru a road trip as it cuts down on baggage. Bar on the roof is trendy and chic. However - don’t agree with them sending the public guests through the hotel to exit - defeats the security aspect completely and it’s annoying to hear a bunch of drunks rolling through the hotel at closing time. Aside from that it’s highly recommended.

Friendly and efficient check in. Nice modern hotel, rooms clean and spacious. Good location next to shopping centre and good restaurants and tapas bars within a few minutes walk, hotel bar very quiet , over all a nice experience with no complaints, staff friendly and helpful. Breakfast is a buffet with the usual selection of ham, salamis and cheese with bread and nice cakes. The hot cooked selection was adequate. A good hotel frequented by many business people.

I cannot understand the bad reviews. We had an excellent experience here. The room was clean and nicely decorated. The location is very good at the city centre and close to the attractions. We had chosen a spa package, which is highly recommendable and included chocolates and prosecco. The spa experience was amazing, which we have also reviewed separately in more detail. The staff were extremely kind and helpful. When we arrived early at 12, they let ut stay on the rooftop pool all day until our room was ready. Great customer service! And when I forgot my Spanish abanico at the hotel, they found it for me, and kept it for a week until I returned to pick it up. A special thank you for your help and honesty! Breakfast was good and the views were stunning from the rooftop to the Alcazaba. Very luxurious. They even opened the breakfast serving 15 minutes earlier than usual, so we had the chance to enjoy the breakfast and still catch our early morning bus. Just a perfect stay here. No puedo entender las malas críticas. Tuvimos una excelente experiencia aquí. La habitación estaba limpia y muy bien decorada. La ubicación es muy buena en el centro de la ciudad y cerca de las atracciones. Habíamos elegido un paquete de spa, que es muy recomendable e incluía chocolates y prosecco. La experiencia de hammam fue increíble, que también hemos analizado por separado con más detalle. El personal fue extremadamente amable y servicial. Cuando llegamos temprano a las 12, nos dejaron quedarnos en la piscina todo el día hasta que nuestra habitación estuvo lista. ¡Excelente servicio al cliente! El personal fue extremadamente amable y servicial. Cuando olvidé mi abanico en el hotel, me lo buscaron y lo guardaron durante una semana hasta que volví a recogerlo. ¡Muchas gracias por su ayuda y honestidad! El desayuno era bueno con las vistas impresionantes de la Alcazaba. Muy lujo. Incluso abrieron el servicio de desayuno 15 minutos antes de lo habitual temprano por la mañana, y gracias a eso tuvimos la oportunidad de disfrutar del desayuno antes que nuestro autobús sale. Simplemente una estancia perfecta aquí.

The hotel itself is amazing but: - Shower door did not close properly and therefore we got ”floods” everyday in the toilet. - Mosquitos: I do understand that we are in a ”wild” enviroment but it was amazing every time we open the curtain of the terrace how were falling many mosquitos. During the night, going to the toilet was an expirience as well. Too many mosquitos...they should try to do something with this. - Meals: they do not include beverage, its normal until you are charged 3'5€ for an opened bottle of water when they should serve or at least give the option to have it for free since the law says that. - Checkin: the girl of the counter just told us, ”hey scan this QR code and everything is explained”, why shall I download an app of the hotel? is it so hard to explain just in few second all the activities of the hotel? - Breakfast: Bakery quality worse than any other hotel I tried... Speaking about amenities hotel is perfect, big pools, nice decoration, buffet was ok and it has direct access to the beach. Its a pity that the service is not at Barcelo level standards.