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Having visited Hard Rock in Ibiza, I was disappointed in this hotel as the standard did not live up to expectations. It was my sisters 30th and the hotel did not want to accommodate us as a family party of 10! The service was extremely slow and the staff were rude. The adult only pool had been closed, with no prior warning, due to maintenance and the pool bars were closed. As much as I appreciate that it isn’t fully into the season yet, it has put me of visiting again or recommending to friends!

This is an absolutely outstanding hotel with impeccable staff. If you are looking for peace, tranquility and stunning surroundings then this is the perfect hotel for you. Our room was the royal river room I believe it's the basic room, but when we walked in we felt like we'd arrived at a Maldivian island (we've visited there twice). The room was very large with a separate sitting room, double closing doors to the bedroom and then a double sink bathroom with a beautiful bath and rainfall shower. Outside there was a smallish pool similar to what you'd get in an over water villa in the Maldives, a gorgeous double bed, egg chair and corner sofa which we used in the evening for drinks. From our pool you could swim out to the river and take some amazing photos of the tree canopy covered river. They offer theme food nights we did the Asian and French nights both of which were incredible. But it is only a 5 min taxi ride to caleta where there are many other restaurants too. My husband had a small issue with hotel laundry with an expensive shirt however duty manager Daniella was incredibly professional, concerned and helpful she recompensed us for the cost of the shirt. And aside that in all our dealings with her she is clearly a real asset to this hotel. The only very slight comment is about the bathroom soap/shampoo dispensers they seem a bit cheap which was a complete surprise given that EVERY fitting in this hotel is clearly very expensive. It wasn't a problem just an observation. Thank you so much for our wonderful stay and we will most certainly be back.

We’ve just returned from seven days of heaven, what an amazing holiday we all had. My husband and I took our adult kids with us, aged 22, 19 and 18. Each one of us said it was the nicest hotel, most accommodating staff and fantastic food that we’ve had in an all inclusive hotel. When we checked in we were given a glass of champagne to welcome us, taken to our rooms, showed how all the gadgets in the room worked and felt very welcomed! We did all three al a carte restaurants and each one was fantastic, you really did feel that you were in a proper restaurant. But the food in the Central Market was lovely too! We were in a swim up room, which is sunny all morning but then goes into the shade. But it was welcomed as the sun can be deceivingly intense. Comfiest sun beds ever! Finally thank you to all the staff. They were all so friendly, professional and as I say just smile! Best smiles and teeth ever! Best holiday I’ve had in a long time - thank you to everyone there.

My Mum and I stayed at the Ritz-Carlton for 4 nights as part of her birthday celebration and it was perfect! The rooms are so comfortable and the bedding is sublime! The team who work there are so fantastic - nothing is too much trouble and ever so helpful. There are beautiful towels by the pool which don’t slip down and you get two as standard so not everything is wet when you get out! There is even suncream at the pool so you don’t have to bring your own! Wifi is brilliant throughout the hotel. Cocktails are beautiful, about 17-18 euros each but worth every penny! Absolutely delicious. My only criticism was the lack of food choices in the hotel by the pool - not a huge amount to choose from, very fish based (I don’t eat fish) and the service was a little slow for drinks but that could be the time of year. But there was fabulous popcorn cones and fruit kebabs which were shared in the morning which was great. When planning you’re trip, just be aware that there is nothing around without a taxi from this hotel - there’s some lovely local places nearby but you will need to get in a taxi. The beach area is incredibly well set up - the little train takes you there, there’s a full bar and restaurant, toilets, suncream and sun loungers. Overall it was a brilliant stay and would recommend the hotel for sure - would be even better once the refurbishments are done and there are a few more pools and the restaurant with a view is open again! Thanks for a lovely stay!

I stayed almost 3 weeks at Pensión Alcalá. I liked the cleanliness and tranquility of the rooms. There is a small fridge which is very handy. It's very clean and very quiet, the beds are comfortable. The ocean is only a few hundred meters away and in 10 min. by foot you arrive at the very pretty beaches of La Jaquita and the natural swimming pools. There are bars and restaurants close by as well as a shopping street and two supermarkets within a few minutes walk. Parking is very easy, there are plenty of free parking spaces.

This was our 7th time of returning to the resort - that figure alone says how much we love this place! The facilities are what you would expect of a 5-star resort - it’s the staff and the service they provide which keep us coming back, year after year. Special thanks this year go to the Red Level for Families Team - Rosana, Naomi, and Alicia. They help us in the week before our arrival with advance requests and bookings. Then, when we’re at the resort, they are our angels in disguise taking care of our every need. We wouldn’t holiday without them! The Red Level for Families breakfast team were great. Jorge, Beatriz, and Kare looked after us wonderfully as always. For Jorge in particular, this is our 5th year with him - his big smile and infectious happiness start the day off in a perfect way. Oscar, the Head Chef, made some amazing character pancakes for our boys! At the Oasis Bar, Jacob is our bartender extraordinaire! Nothing is too much trouble for him, even going above and beyond by bringing our orders to our Bali Bed when the service from the Pool Concierge Team wasn’t as we would have expected from previous years. He made sure we had relaxing days where we were very much taken care of. Thank you Jacob! Our experience on the Bali Beds didn’t start so well. Management have changed the way they are serviced and it means that they are now looked after by Pool Concierge and not the Oasis Bar staff. However, there aren’t yet enough staff members at Pool Concierge meaning each individual staff member now has to look after far too many Bali Beds and the service sometimes suffered because of this. Charging a premium but then not delivering a premium service didn’t work for us. Despite this, and after we’d raised our concerns, Aaron, Leonardo and Fernando did their absolute best and were really good. Our feedback to Management is that more staff need to be hired or you need to go back to having the Oasis Bar Staff servicing the Bali Beds like in previous years. It was so lovely to see German on the Terrace Bar. In previous years he has looked after us on the Bali Bed, so he’s always been a special member of staff for us. The team at Diversion once again took us out on an amazing scuba dive. This was our 4th time diving with them. Our boys started with lessons in the infinity pool and then have progressed over the years to sea dives. The next step will be for them to do a PADI qualification which they can also do with Diversion! Their passion for scuba diving shines through. Their care and attention mean we always feel safe with them. A final note for the DJ who plays on the Terrace on a Tuesday and Thursday. He was the DJ the first time we came back in 2018 and we loved him then. We were absolutely gutted that his contract wasn’t renewed for a few years, so we were delighted when he was back this year. He is very talented and creates an amazing atmosphere on the Terrace at sunset! Please keep him for many more years to come.