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The hotel is nice and pretty good , some times the problem is that outside Spain the service in Asia or sud America from the AC is made with care and details , on Spain they make nothing even help a old lady to move the bag , that is not nice !

Just returned from this hotel and it was absolutely brilliant. Fantastic positioning right on the marina. Absolutely spotless rooms and the best breakfast ever, certainly couldn’t complain. Only 10 minutes walk to Gibraltar border. And the town doesn’t have much to offer during the day but on a evening it comes alive with fantastic restaurants and atmosphere. We had and unbelievable time.

The hostal is located almost in the city center, close to Santuario de la Inmaculada Concepción, which is makes it easier to find the hostal in pretty densely built town. The room was quite large, but with no fridge and not optimal bed alignment, which made usage of space slightly inconvenient. The bathroom was large with a bathtub. There were two electrical sockets in the room, TV, AC, and wardrobe. There is no elevator in the building. The hostal is quite quiet, especially if your room windows are not facing the Calle del Sol. The Internet is stable and quite quick. You need to ask for the password as there is no mention of it in the room. There is small Dia just around the corner in 100m, El Jamon in 300m, Mercadona in 500m. There is nice large park on the border with Gibraltar in 700m. There are a lot of restaurants and bars in the area, where hostal is located. The bus station is also close in 750m, where you can take bus to Algeciras/Tarifa or towards Malaga. And Gibraltar crossing point is is 1.1km from the hostal. 500m to a beach Poniente on the West in the bay of Algeciras and 1.4km to a beach Levante on the East, which is very long ***** of sand facing an open sea. I do not recommend Gibraltar beaches as they are pretty small. The western beaches are in the Algeciras bay with lots of ships in it. And eastern beaches are far away and are in the shade of the rock in the second part of the day.

I've got to say, this was one of the best hotels I have ever stayed at. The value for money is incredible, they have lodge style rooms, so ground floor level, walk in straight from your vehicle with your bags which I love, not having to schlep our bags through the hotel. The rooms are amazingly well equipped and very nice, loads of cushions, all you would expect from a class hotel and ours had a veranda with a table and chairs, then the extras, a Fridge, coffee machine :) with pods, great TV, great wifi, little toiletries and to top it off a robe and slippers (guess this was for the pool but too cold for the pool for me in January) The staff were very, very helpful, kind and caring, the bar etc is lovely to sit in and have a tipple, we didn't use the ****** as this was a work trip but we certainly would go back and stay again and maybe try the ****** :)

I decided after Stay 1 I wouldn't mind coming back... and in truth I did return later that week. So I was a repeat customer. Positives: -offered 2 PM late checkout as IHG Platinum -rooms are quiet -price was great and I got to earn IHG points Negatives: -no conditioner provided in the shower (if you're only going to provide two bottles in the shower to save on cost, make one conditioner!) -the mattress, a Pikolin, was definitely a budget mattress for a domestic audience. In the US, that mattress would be a problem for the hotel. Very, very hard. -they should install a credit card reader for their vending machine. I know Spain is a little behind on going 100% cashless, but I saw credit card readers on vending machines elsewhere so I think they would see the benefits of doing so. -they should just charge for parking. It's ”free” as it is, but most nights I could not get a spot and had to go into the neighborhood looking for one. -AC turns off after 10 hours regardless of what you do. So if you turn it on at 8 PM for an evening, it will turn off at 6 AM while you are still asleep, waking you up in a sweaty mess.

Please do not come here! I’m here now writing this all I want to do is go home! This is one of the worst hotels I’ve ever stayed in, and I come on holiday a lot! Firstly we checked in they said live holidays had cancelled my holiday even though I showed them the hotel and flight voucher that I downloaded before we came, they basically threw our passports back at us and said it’s cancelled. We sat in reception for 2 hours trying to sort this out, love holidays knew nothing about any of it rush hadn’t cancelled our holiday at all I had my 9 year old daughter with us we had been up since 3 that morning she was so tired and hungry they didn’t even offer her any water she was so worried, they didn’t even care, they then said they hadn’t got any rooms in the hotel and they had booked us in an awful hotel about 15 minutes away which we had to pay taxis for! It cos us 26 rep there and 22 back. I’m still trying to sort this out with the manager I’ve sent 9 WhatsApp’s and an email to the manager none of which the manager hasn’t got back to me. I asked to see the manager the people at reception just looked at me as if to say they didn’t know what I was talking about. The website is so out dated there is no entertainment at all on any night kids are so bored here, there is. Kids club in the day which seems good at night time forget any entertainment it’s no existent. You are in the middle of no where you can’t hire a car unless your at the airport there is McDonald’s and Burger King down the road that’s about it but you need to get a taxi! They seem to dislike English so much the staff are so rude you get one or two of them the lady with the blonde hair I forgot her name works in the bar and restaurant always says hello and has a smile forgot the other staff you won’t get nothing out of them please do not come to this hotel please you will waste your money food is awful also it’s a disgraceful hotel we have spoken to lots of English families they are going to write reviews also, we aren’t the only ones and we are not fussy people we know nothings perfect by all means but this hotel please don’t waste your money you will recreate it.

We stayed at this hotel due to our travel plan. Did not like the experience at all. They do not recognize your GHA Discovery status and provide no benefits at all. The receptionist was very rude to us and claimed that she was tired, I told her we would like to check in and she looked at us and said ”what name?” Am I checking into a 4-star NH branded hotel or a hostal? LOL. The first room we got had strong cigarette smell and we had to ask to change the room. The food we ordered was cold and the chicken fillet was dry as if it was made in a microwave. The breakfast did not offer a lot of variety. Will not return.