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So we have stayed in caleta de fuste for the last 4 years, we have stayed at the barcelo fueterventura and the Elba carlota but this year decided on the Sheraton. I would say this is my favourite hotel, the staff absolutely make this a 5 star experience. From the moment we arrived by private transfer to getting a free glass of wine on arrival and the bellboy taking your luggage up to your room you know it's going to be a great holiday.. The hotel is a little tired in places it has a more old glamour style with dark wood furniture rather than white and modern. But everywhere is super clean and lovely. We stayed half board, the breakfast was good something for everyone, the food at the evening buffet was good but we just prefer to eat out and get waited on rather than stand in line. The fresh fish and meat cooked to order was a nice touch, the bar area has lovely outside and indoor seating. The staff work super hard and come and take your orders so you don't need to queue at the bar. Pool area fab always get a sun lounger. The pools weren't super warm but once the sun's out they soon warm up. Pool bar food was okay nothing amazing. We had lunch at the beach restaurant at the end of the pier right on the beach. It was amazing. The beach is lovely soft sand and clean. Lovely promenade to walk to shops and harbour. There is a shopping mall next door with a spar supermarket and a McDonald's. So can always buy food and snacks. The rooms are huge, lovely big sun terrace. Seperate bathroom and toilet, bath and walk-in shower. Rooms get cleaned and beds made and towels replaced every day. You get free pool towels at reception every day which is a nice touch. We booked with easyJet holidays and it was fab. We loved it so much we have booked again for 11 Nights bed and breakfast with a sea view for February. We can't wait to go back to our happy place.

Only stayed one night as late booking due to poor punctuality of Ryanair . It is in a very remote location so I could not stay for more than 2 days but was ideal for a short notice overnight stop . See views were nice and the double glazing stopped at the noise from the sea. This was a waste as the walls were so thin your could hear someone cough in the next room. Felt like the cleaner next door was in our room with us . Never ate as had to leave early the next morning .

Check in muy fácil y rápido, el señor que me dio las llaves muy amable, la habitación muy limpia (¡olía riquísima!) y con mini refrigerador y ventilador - ATENTOS que no hay aire acondicionado. La cama era muy cómoda también. El hotel está cerca de todas las atracciones principales de la capital majorera. ¡Espero volver pronto! Check in very quick and easy, the gentleman that gave me the room key was very friendly, the room was clean and smelled amazing (with mini fridge and a fan inside - BE AWARE that the hotel doesn’t have air conditioning) and the bed was very comfy. The hotel is close to all of the main attractions the capital of the island has to offer. I hope to return soon!

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

We stayed at beach bungalows the bungalow was clean and in a perfect location x we had a good nights sleep the beds were comfy xx

Hotel little bit tired but certainly one of the best 3* AI I've visited. Apts were large, I slept on sofa bed which was OK, only issue is shower over bath had no safety bars to assist in/out so bit precarious. Housekeeping visited daily, very hard working. Food was pretty good, afternoon snacks at pool bar especially popular! Usual drinks available, very little queuing required, bar staff were all very friendly, had a good laugh with most of them when trying to get weaker measures!! Special mention to Johnny (entertainment) who helped us to our room on arrival (due to our mobility issues) & to another one of the entertainment team (female, name sadly unknown) who noticed I didn't have a bookmark so presented me with one she'd made by hand the following day! Both went way above & beyond, very much appreciated. Reception staff were also very helpful, nothing was too much trouble. I'd say it's the staff that make the place worth a visit unless you want a beach ”on the doorstep” (Caleta approx 2.5km away), I walked via promenade but free buses & taxi less than €5 so not a massive issue for most. Will definitely be back. Thanks to all