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We are a family of 4, parents and adult children, with a Great Dane. We were going to Andalusia and we wanted a stop near Bilbao. We found the Palacio Urgoiti, which met all our criteria: accessible to PRMs, because I am disabled, dogs allowed, rooms with terrace. It is an old renovated palace, with a decoration with a slightly old-fashioned charm, which gives it a lot of character. The rooms we booked were very large, bright, with a furnished terrace overlooking beautiful landscapes. The bedding was perfect, the bathrooms were ultra modern and very well appointed. We only had one problem: our mastiff is my emotional support dog and as such she can go with me everywhere. However, we were refused access to the restaurant in a very unpleasant manner: although I explained and showed the medical certificate giving me the right to a service dog, the man in charge of the restaurant was downright rude and didn't want to hear anything. So we went to the snack bar, but there, the height of the tables and stools made access extremely difficult and uncomfortable. I think we should explain the law to this obtuse gentleman, so that he allows service dogs in the restaurant. This was the only downside in our stop at Palacio Urgoiti, which is truly a superb establishment that we highly recommend!

Nice hotel, near airport with shuttle bus every 20 mins. Nice rooms and bathrooms with normal IHG comfy bed. Ac in room wd good. The restaurant was very nice considering there are none in Uk express hotels. The Wi-Fi worked well so a hotel to use again.

Close to the airport. The hotel has a free shuttle to the airport, which is very convenient. The rooms are relatively new, the decoration is simple and the configuration is relatively simple. The whole is still relatively clean. Breakfast is simple and there are not many choices.

We booked this hotel specifically for proximity to the airport. It's close, less than 10 minutes by shuttle. The hotel is deceiving because its a very large building that happens to have a hotel on the 5th floor only. No clue what else uses the building. Check in was easy and seamless. The clerk was also able to schedule our 0500 shuttle the next AM (free shuttle!). We stayed in a family room which is very large and spacious for a family of 4. The room was nice and quiet..only downside was were not really able to get hot water for the shower despite several adjustments to the faucet handle. The hallway getting to the room needs more lighting and perhaps a lighter colored carpet. For airport convenience, this is a good place. For proximity to downtown--this is pretty far.

Hôtel un peu défraîchi et près de l’aéroport, d’une église dont le clocher sonne régulièrement et de l’espace communautaire où se font les festivités de la ville de Loiu. Nous avons eu du mal à nous endormir car il y a eu des bruits de fête très bruyants jusqu’à 1h00 du matin. L’hôtel est loin du centre-ville de Bilbao. Les chauffeurs de taxi ne savent pas comment s’y rendre. Par ailleurs, le personnel était fort sympathique et l’atmosphère agréable.