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The apartment is large with a good terrace, the great problem is ke gives directly to the kitchen area of the splash hotel and morning trucks are already starting to download the food, etc and night the same with the waste etc that pull the cages workers,with cries,shots etc. along with the lights open all night lighting the whole apartment so rest is nowhere There is almost never anyone and when this is a girl extranish who doesn't know anything And at the hotel reception there is always a cola extremely expensive daily price for carrying a dog,the expensiveest I've never paid We have been 6 nights and I had to pay extra to change my towels at half the Stay could have been a better stay

On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'

We have just returned from a week at the Hotel Promenade. We had a fantastic room on the fifth floor, a penthouse suite with a large terrace and a huge outdoor bath tub. I really loved the outside bathtub after dark, looking up at the stars and the moon and listening to the sound of the waves crashing on the beach. Sheer bliss! Worth the extra money for the room, especially as the pool area was in the shade for most of the day. We only sunbathed on our on terrace and it was so peaceful. The food in the hotel was very good and it offered good variety. The staff in the hotel were all very friendly and helpful, I don’t know all their names but Ana, the restaurant manager was extremely efficient and the restaurant staff including Oscar and Fatima were all nice. Everyone at reception was very friendly. Peggy, who organised our check in was very helpful. Unfortunately the hotel does not have a very good swimming pool, and as someone who loves swimming, I was a bit disappointed in this, but this was the only downside. However, we did use the indoor pool in the spa a couple of times. It costs 15 euros for two hours and it’s totally worth it. It is a really lovely spa, a real oasis of tranquility and was a perfect option for a couple of cloudy afternoons. The hotel is close to the beach and although the railway runs between the hotel and the beach there is an underpass right in front of the hotel that takes you right on to the beach and there is a really nice walkway the length of the beach. All in all a very enjoyable and great value holiday.

Hotel de dos estrellas con ascensor cerca de la estación del tren, precio calidad correcto. La habitación que nos dieron tenía buen tamaño, aire acondicionado, colchon y almohada un poco duros, a mí me gusta asi, armario ropero grande, baño con bañera, TV pantalla plana y terracita con mesa y dos sillas con vistas a la calle. Servicio de menú desayuno, bocadillos, bikinis, hamburguesas, pizzas, platos combinados, comida hindú, también tenían bebidas de todo tipo y cocktails, tenían hasta Shishas con diferentes tipos de sabores, todo a precios económicos para ser un hotel.

Perfect hotel, right near the beach. It’s quiet and clean. Hotel breakfast had a lot of choice and same for dinner €22. The only down side is the lack of sunbeds but plenty of chairs to sit on instead! Would definitely recommend to others! We can’t wait to come back again!

A hotel where you can lose yourself whenever you want prepared, comfortable and careful for thousands of stay options.

Just back home from Calella holiday. Stayed in hotel 5 days with full board. Good sized clean room changed and cleared every day and reasonably friendly staff but catering experience is quite mixed. Not a best choice of dishes and no any liquid for lunch and dinner trying to force you to buy from them. Once came to lunch directly from walk with bottle of water staff take it off from me and offered to buy one from them. Pool always full of kids, very noisy, and by afternoon there is muddy water as they don't bother to go toilet. Pool also opening quite late and closing far too early at 8pm. Fortunately there is 5 minutes walk to beach. In average stay was ok but I don't think this hotel will be our choice in a future.