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My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

Ok, I’ll begin with the positives, the rooms are clean and the pool area is very well maintained, and that’s about it… every morning from about 8 a queue starts to form for the 8:30 opening and ‘sunbed charge’ if you happen to wander out at 8:45 the beds are gone… now then, the food!!! Absolutely shocking, mostly cold and not enough of anything, most people were microwaving their plates once they had served it up, Tenerife North is not a patch on the South and I certainly won’t rush back, if I had read the reviews before I booked it I should of realised so many people couldn’t be wrong, and cancelled, the hotel is on a slope that should be called cardiac hill, with about 150 stairs to get back to should you venture down towards the beach…

Can’t fault the Hotel it’s magnificent, rooms were very good , food was good but I am fussy about fatty meats etc so not the best to give a review but all in all there was always something to eat for even the pickiest customer, the lady on the grill making omelettes in the morning made our day she was always smiling and very attentive just such a lovely lady to start your day , pools were fabulous and there is an Adult only for peace and quiet , have to say though we did see a couple of young children there and nobody to tell the father they weren’t allowed so he ignored the signs , I would have given it five stars but , a couple of things could be improved, there is no minimart or shop to get basics like water etc but they do sell 500ml cans at €2.20 so not cheap, to be fair there is a daily minibus that takes you down the hill (except weekends) to the centre at a supermarket so that sort of compensates , otherwise you are isolated at the top of a big hill and being older I wouldn’t like to walk down never mind up , we had a Mountain View that was great view of Mount Teide but it’s also got a main motorway so the noise isn’t great , if I go back I would pick a sea view next time ,all in all a fabulous holiday with a couple of little tweaks it would be first class, definitely the best hotel I have stayed at in Tenerife

Hotel Clean and tidy, quick check in and Friendly staff, positioned a couple of mins over the road to a nice black beach. Pool area not mega large but clean with free sunbeds. Might be a little busy in season but was perfect when we were here recently. Entertainment in the bar area is just a guy with a guitar or a keyboard playing Spanish/English classics and seemed to attract ballroom dancers and we enjoyed watching this but don’t be expecting anything amazing. Breakfast had a good choice (everything from full English to pastries, bread and fruit but everything that should be warm was cold even at busy times. There is a microwave to heat it up though. Pastries were stale although the bread seemed nice and fresh. Our room had a sea view which at the moment is a view of a building site and football pitch. They started work pretty early on a morning and if your a light/late sleeper could disturb you. Until this work is finished I’d suggest a Mountain View. It’s about a 15/20 pleasant walk into the main area but there are a few restraints and bars close by. All in all we enjoyed our stay here and would recommend this hotel.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

The hotel is nice enough. The pool area and the recreational area could do with some updating. The food was good and the staff were friendly. The beds in the rooms were very comfy but the room itself is dated and there was a bad smell in the room which probably came from the bathroom as it did not have any natural ventilation. The location is perfect and i would come back if the hotel was updated. It is more akin to a 3 star hotel.

Here's a full review following a 7 night stay. Lots of positives but also a few negatives. Positives first: fantastic location as the hotel is right at the end of the promenade and lido. A 20 minute walk takes you to the original port area and great fish restaurants. There's a supermarket just behind the hotel for anything you may need. Rooms are a reasonable size, clean but a little dated ( I was in a privilege room, then privilege junior suite - moved due to noisey neighbours, then a poolside family room for a late checkout). Air conditioning in each room but it's location in the room could mean you wouldn't get the benefit if in the family room. Staff worked long days and very hard. Particular thanks to Miranda (customer relations). Pool area ok but again dated and sometimes in need of a clean due to vegetation. Negatives. Not enough staff at the bar leading to waits. Food was good at the poolside bar but wasn't so good at breakfast, lunch and evening in the buffet restaurant. Food not to our taste meaning eating out every night. This turned out a positive as there are some great tapas / fish restaurants around the port side streets. Eating/ drinking out very reasonably priced. I would rate the hotel 3.5 stars

This hotel is absolutely suitable for meeting basic needs. If you want full luxury services, you should look elsewhere. The staff is very kind and helpful. I cannot form an opinion about the restaurant, as I did not use this service. That is all.