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Lovely suite with comfortable beds and good facilities in the room and the hotel. Extra bedding/ pillows available in suite. We used the pull out sofa for the children which was easy and sturdy / comfortable. Nice buffet breakfast served in the dining room. Local area is quite rural with sheep to the garden area around the carpark. The location was perfect for us. Having just visited Disneyland it’s halfway back to Calais, so breaks the journey well. Great location for exploring; It’s under 15 mins to the train station by car - we parked at station and for 10euro travelled into Paris (train stops by Eiffel Tower). Another ‘must see’ is Auvers-sur-Oise (which is 10 mins by car) to walk the footsteps of Vincent Van Gogh and see his final resting place. Lots of Impressionist/ arts trails close by if you have time.

Objectively speaking, this hotel can get 4.6 points, although according to Ctrip's calculation method is 4.3, the reason is that although the location is not in the city center, but the car is very convenient, the room size is good, convenient to stay, this castle hotel at night The building is free to use, suitable for friends and family gatherings, breakfast advice is not added, one person 14 euros, not worth

We spent a very good time, very well eaten, the staff is very sympathetic and welcome. The common rooms and spaces are impecable. The room and bathroom are functional, nothing is missing. Bravo and thank you

Last Thursday 15//12/2022 I suffered the worst hotel experience of my entire life, I wouldn't wish it on any human being. And yes, I'm venting because the hotel chain Hotel B&B HOTEL Cergy Saint Christophe treated me miserably. I was assigned to a project in Paris, and I was traveling from Berlin. My flight was arriving at 23:30. I had made my reservation through Booking.com and tried to pay with the digital debit card assigned by my company, Hotel B&B informs me that I don't need to pay in advance that I will pay at the hotel. Then, by messaging them I told them that my card is a digital debit card, and I ask if that would be a problem on my arrival. No one ever responded and I decide to travel. Then, I find myself two days later, at 0:40 in an industrial zone at -5°C with a thermal sensation of -8°C, the taxi drops me off and I realize that there is nothing around the hotel. There began all my tragedy, there was no reception or staff, only an automatic machine which asked me to pay everything with a physical credit card. Right next to the machine is an emergency button to call the hotel staff, I called by pressing the button, and I was answered by the most ruthless person in the world. Grossly he said ”I can't do anything for you, credit card or nothing”, I insisted explaining, grossly he said - ”Don't you understand? I insisted explaining, he rudely said ”-Don't you understand, credit card or nothing, otherwise you must leave, because I can't open the door for you”. I panicked when I tried to ask for an Uber back to the center of Paris and realized that no Uber would come because the area is so remote. I called again and begged him to at least let me go to the reception that I was freezing to death, that when I found a taxi I would go. Indifferent he said ”it's not my problem, I can't talk to you anymore because I have to talk to other callers”. After calming down myself and, after 45 minutes in the bitter cold, I tried the machine again with my personal debit card and was approved for one night only. So I managed to get into my room. The next day, I cancelled my entire reservation for the next days at the reception and I checked out of that hotel. Well, the last straw, 3 days after I checked out my email and the hotel charged my stay for 7 days to the digital card of my company... The worst manager of a hotel attended me, and promised to give me my money back. He does not do it in the time he promised and I went back to the hotel directly to solve this problem. The manager didn't even say good morning, and yelled at me ”what the hell are you doing here?, I told you I was going to solve it... Then we argued, I kept calm, he gave me a refund invoice, and told me it's not the hotel's fault that you arrive at night. It was all your fault, here is your bill. Au revoir!!! How can you Hotel B&B hire such persons to work in hospitality? and how can you Hotel B&B let them abuse and humiliate your customers?

Mercure Pontoise Cergy offers a comfortable stay with its spacious rooms and modern amenities. The staff is friendly and accommodating, ensuring a pleasant experience. The hotel's location provides easy access to Cergy's attractions. However, some guests noted minor maintenance issues. Overall, a solid choice for a convenient and enjoyable stay.

Pour une visite rapide, au top, rien de plus à dire, merci particulièrement à Abdoulaye à l'accueil de l'hôtel qui a été génial avec nous et à su répondre à toute nos attentes très agréablement. Je recommande !

The hotel has a large parking lot, the room has a sofa with a bed that is down, but the location is partial, but close to the station

J’avais besoin d’une chambre d’hôtel pour une nuit, étape de mes vacances Je suis adepte des F1 ou Ibis budget et en général tout va pour le mieux, pas le grand luxe mais très satisfaisant mais là quel ne fut ma surprise… Nous sommes accueillis par des rats autour de l’hôtel, nous appelons l’hôtel car nous ne trouvons ni l’entrée ni le parking Réponse pas de parking, garez vous où vous pouvez mais attention les environs ne sont pas sur pour votre voiture,trouvez un parking payant et surveillé , pour accéder à l’hôtel montez les escaliers ( 24 marches avec béquilles et valises) on nous souhaite bonne chance ( pas d’accès aux handicapés) Arrivé en haut, plusieurs minutes d’attente , la personne à l’accueil est au téléphone, ne nous regarde même pas, et ne parle pas au téléphone Incompréhensible ! Nous l’interpellons pour savoir s’il y a des toilettes quelque part en attendant de nous enregistrer, d’un signe, il indique le sous-sol, une odeur de tabac nous agresse, (l’hôtel est 100/100 non fumeur ) ainsi qu’une saleté repoussante ( je n’y vais pas j’irai dans la chambre… La chambre est comme le montre les photos jointes d’une saleté repoussante, seul les draps sont propres ( 1 point positif) nous entrons fatma salle de bain, plusieurs petites bêtes s’affolent et courent partout, des cafards ( une vraie ménagerie) il est tard et je ne peux plus aller ailleurs Et ça continue, on vient frappera notre porte, le temps d’aller ouvrir plus personne, d’autres clients semblent s’amuser, des cris, des bruits de porte qui claquent et d’objets qui tombent jusqu’à 1:30 du matin Ouf ! Enfin du calme, mais 5:30 c’est reparti, les bruits et cris ne laissent aucun doute sur ce qui se passe dans la chambre du dessus Fuyez cet établissement si vous le pouvez ou armez vous d’insecticide pour rampant et de tapettes à rats