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Booked in advance for my father and myself to stay in whilst visiting a stage of the Tour de France. No complaints about the location/rooms/carpark. Reception was fine upon arrival and no issues with payment booking breakfast etc. Getting a cold beer to sit outside was a little more of a challenge as the offered draught beer was 'unavailable' however no great loss. Dinner was awaited as we were pretty hungry after 7 hrs on the motorbikes, but oh dear what a car crash! The 'waitress' that was on shift was the most miserable/rude/obnoxious/ ignorant that I and my father have ever experienced, and we're both well travlled throughout Europe. Rude to the point of downright vile whilst placing our order, unpleasant in the way the literally threw the food/drinks on the table and basically needed removing from the business!! Kyriad we know you can do better, but for the sake of your business you need to sort out the 'large' middle aged woman that was on shift on Thursday night!! I'm sure you will serve up some platitudes in your response but I can personally assure you fellow travellers - beware of the the risk you take!! (Or equally a pleasant 20 minsute walk gets you to a superb French locals restaurant - L'AILE ET LA CUISSE) Don't risk your time here. Ps Breakfast was good and the girls on shift a pleasant start to the day!

When I arrive, I turn on TV that doesn't work very well, the image is shattered. When I go to bed, I open this and discover horrors, hair, yellow traces, so I go down to the reception to tell my dissatisfaction and to tell it, from there, The hosts explain that I have opened the bed wrongly and that it's just the stick ... SOLL, all the draps are not changed between 2 customers? At a time when the bed punishes are new, I will not be surprised to learn that there are! The next room idem, I resolve to sleep between the good flats. The hotel is very comfortable and very comfortable, and it is very good to stay in the hotel.

The hotel airport is very close, the room is very clean, the male receptionist at the front desk is very patient and enthusiastic. I specially arrived at the store in advance to receive us, and helped us mention the room with the suitcase, and called us to drop off at 5 o'clock in the morning. The driver also came in advance. Thank you very much.

Spent a night here before flying home from tarbes airport. Hotel is very close by. Views from the balcony of the mountains were stunning. Hotel is very basic but rooms were clean and comfortable. Receptionists were friendly and check in and check out. There is plenty of car park space. Not much around in terms of supermarket/shop. This Hotel was exactly as we expected for a cheap one night stay

As other people have mentioned on here, Tarbes is not usually a destination (though we very much enjoyed our evening in this very friendly and somewhat old-fashioned city) and like others, we were also just passing through on our way to somewhere else and needed a last-minute overnight stop. We therefore considered ourselves very lucky to have found this hotel quite by chance. Yes, it's ”old fashioned” (but in the best way - owner managed and family run rather than staffed by others; beautifully-made beds with pure cotton sheets and a boutis quilt, all immaculately ironed and tightly tucked in; and YES the shoe polishing machine on the landing deserves its own mention!). However, the rooms have been fairly recently modernised - to French tastes, not yours or mine maybe, but they are super clean, spacious and very well-equipped with air conditioning, hair dryers, powerful shower, safe, fridge etc. The biggest selling point for us, though, was the owner, who grew up in the hotel when it was run by his mother, and whose warm and friendly welcome set the tone for a very happy stay. He is an absolute gem, and was full of local knowledge and recommendations. The hotel is within easy walking distance of a good choice of restaurants and bars, but even sleeping with the windows open, we were not disturbed by any street noise as another review mentions - maybe because our room overlooked the interior courtyard. Finally, one review mentioned the poor breakfast - well, by French hotel standards we found it fine, with juices, cereals, pastries, cheeses, yoghurts, fruit all on offer and in abundance.

Pour vous décrire la nuit désastreuse que nous avons passé dans cet hôtel, je vais m'y prendre de manière cadencé et chronologique. Un peu de contexte s'impose, nous sommes un groupe de 4 amis venus à Tarbes pour participer à une compétition de Judo et nous avons trouvé l'hôtel de la Croix Blanche pour y dormir une soirée. Nous arrivons en face de l'hôtel situé en plein centre ville (ce qui à compliqué le placement de la voiture) après une longue après-midi de conduite. Nous entrons donc dans l'hôtel ou un homme (le patron) nous accueille avec un grand sourire. Celui-ci nous donne la clefs de notre chambre situé au premier étage et nous accompagne dedans en nous expliquant minutieusement chaque recoins de la chambre. Tous les interrupteurs, toutes les prises électriques, tous les tiroirs ont été méthodiquement pris comme exemple afin de nous expliquer comment la chambre fonctionne. Même le fonctionnement de la chasse d'eau a dû être expliqué. Non pas car les éléments de la chambre sont compliqués, juste parce que le patron nous à pris pour des personnes ne possédant pas un QI à plus de deux chiffres. Bref…La nuit passe et le lendemain matin au petit déjeuné, le patron nous explique encore une fois comment la petit déjeuné fonctionne. Un de mes amis lui a fait comprendre que nous savions nous servir d’un grille pain. Pendant que nous prenions notre petit déjeuné, le patron rôdait autour de nous jusqu’à venir s’adosser sur le radiateur à côté de notre table pour nous taper la discussion. Pendant ce court instant, le patron remarque qu’un de mes amis a pris 2 chocolatines du buffet (à volonté). Quel scandale !!! Un peu déplacé ce comportement. En bref