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A trial ! After 3 hours of driving, we just wanted to settle down, put the children to bed and turn on the TV... We had reserved a family room via booking, children's room on the mezzanine, super nice in the photos, favorable booking reviews for a bonus first... Arrival on site, 9 p.m., no one at reception, a not very friendly security guard, who leaves you waiting outside in the cold with children, telling you that you have to queue to access the reservation screen, A chance for us , only one couple was waiting before us, When entering our reservation number, it was impossible to find us, phew a nearby intercom put us in touch with a very kind Mr. who gave us our room number as well as the code Door . Arrival in the room: clearly not vacuumed, dirty carpets, no baby bed despite my request to the resa (our 17 month old son had to sleep between us, we could not let him sleep on a bed high up on a mezzanine with a barrier that didn't close!) In fact, we were still able to wash the children in the bathtub, which by the way, made us laugh 😅, we tried to turn on the television: no more signal! ! Obviously not connected to the antenna! Several attempts by “playing” with the antenna cable.. but nothing! Too bad, no TV! No problem, we said we were going to plug in the phone but…. Impossible ! Chewing gum sticks in the socket! See photos For information on room 52, to be banned! This morning, despite a not great night, we said to ourselves that a breakfast before our Parisian getaway would be nice… But the reception hall plunged into darkness at 7am…. Ah it only opens at 7:30 a.m. on Saturday….. ok… thank you bye!!! Experience never to be repeated! We strongly advise against this BB hotel!

Big computer problem in the hotel when I arrived. Impossible for the reception staff to check any reservation. So they asked all customers who had booked online on another platform to pay the price of the room, for the time being, as a deposit. Now the only concern that may arise since the computer problem is, a priori, not resolved, is to recover this deposit because in the end I paid once on your platform and once at the hotel, moreover, full price!!!!!! The Accor group is a disgrace in terms of managing this problem and my heart goes out to the hotel staff who are totally abandoned by the Accor group. Shame on them !!!!!!

Abbiamo alloggiato in questo hotel almeno 7 volte negli ultimi anni, poi, causa Covid, per 3 anni non ci siamo più andati, sino ad oggi, 29 luglio 2022. Se prima era un piacere soggiornarvi, ora è un disastro. La struttura è sporca, polvere, ragnatele, insetti, addirittura mutande dell'ospite precedente. Wc rotto, maniglia del bagno rotta, asta tapparelle rotta, spazzola wc e asciugamani x doccia assenti, lenzuola macchiate. Pagato 75 euro a testa senza colazione e oltre a trovare questo schifo, il ristorante era chiuso, il personale svogliato, i tavoli all'esterno sporchi. Insomma, una vera delusione, uno schifo unico, sicuramente non ci ritorneremo.

The room was quite grotty and old with a fusty cigarette smell even with the window open. It made my chest feel tight. The room had mosquitos in and had squashed mosquitos over the wall. In my friends room there was a blood stain on the wall. The bed linen was an off yellow colour instead of white and the pillows were old and lumpy. The floor was dirty and I didn’t want to walk on it barefoot. The toilet didn’t flush properly it filled with water but there was not enough power to take the paper away. The shower was hot and powerful however the shower head didn’t sit properly. If you used it pointing towards you it would flood the bathroom floor so you had to hold the shower head or have it pointing towards the wall. The bathroom door was wet at rotten at the bottom where this kept happening. The bath towel provided had a rip in it. I didn’t want to use the fan provided as it was full of dust. I didn’t get a good nights sleep because all I could hear were doors opening and closing and people moving about on the floor above. The soundproofing is not sufficient. Someone knocked on my door and tried to enter at 2.45am and woke me up, which I found a little scary as a woman in a room on my own. The breakfast didn’t provide any cheese like the previous ibis budget I stayed in the night before. Would not return to this hotel unfortunately. Stayed in other ibis budget chains at the same price on my trip which were excellent.

We had 2 nights at the Sturgeon with my mother and brother. We had booked 1 double room and 1 single room. The hotel is very well placed to visit Poissy and close to the station and the RER. The rooms are spacious, quiet and very clean and we had the view of the Seine was beautiful. Breakfast was very varied and quality. The restaurant was very good and very well presented.

I was given a smoking room on the second floor despite the non-smoking preference. The room was spartan and the furniture was worn. There was rubbish under the washbasin, the pillows smelled of sweat and the mattress was sagging. The window looked directly onto a motorway. You had the choice between ventilation or traffic noise. The service staff was friendly and tried hard (No everyone was able to speak English). On the third day we got an alternative room on the fourth floor which was ok! Breakfast was good! The breakfast room was undersized for the number of hotel guests room for 20 people, but in the period 07-08.00 o'clock there were twice as many people in the room. Not so nice after 2 years of Corona...