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The rooms are basic, but with the necessary furnishings and fixtures to enable a decent stay for a short duration. There is some minor dilapidation in the rooms, but cosmetic rather than significant. The price is reasonable for what you get. Breakfast is available, but I didn't try it. Not too far away from the town centre. For me a walk of 15 - 20 minutes.

Very beautiful hotel, very pleasant welcome, we will return to it 😊

The hotel is very beautiful and situated with a prime view over a magnificent square in Arras. The hotel is in a building dating back to the 1400s and appears unique in the square. The gentleman who appeared to run the hotel could not have been more helpful and prepared various elements of the breakfast himself upon request. The twin room was a good size and very clean with comfortable beds, and the interior of the hotel is clearly well maintained in the classic style to be expected at such a location.

We had a lovely friendly reception in this city centre hotel. However, the finding the hotel was not easy and in the end we parked and walked. The centre of the city is beautiful, with huge pedestrianised squares and narrow side streets - the Ibis is near to the Grand Place, and the underground car park there is the best place to leave your car. The room was very small, but spotlessly clean, as was the bathroom. The bed very comfortable and for an overnight stay it was perfect. It is however, in the very middle of a lively city and if you have the windows open and are a light sleeper, you will be disturbed through the night. The breakfast spread was excellent, with ham, two cheeses, yoghurt, fruit salad, madeleines and a good selection of bread with juices, coffee and tea - however the breakfast room was very small and if you arrive at peak time it is a real scrum. All in all a great overnight stop off on the way south from Calais.

I'll start with the mad and bad aspects: when we arrived, it was 25C and forecast to get even warmer the next day (it did). The hotel description says all rooms are air-conditioned. Well....yes....but only if the A/C is actually turned on. The reception staff laughed and said Accor policy is no A/C until June (***!) and, sorry, they had no fans. So a sweltering night, trying to ignore the screaming, shouting and loud music from the inevitable youth gangs that congregate nearby. The next day, the wonderful Chef de Reception, Marjorie Albertier, managed to get the A/C turned on. So, yes, it can be done: and this isn't my first experience of Accor group hotels deciding that the guests can expire from the heat because ”it isn't June yet”. If I were to stay here again, I'd contact them in advance and ask if the A/C is indeed switched on (and do it via email so they can't deny it) Right, the good stuff: the room was clean, everything worked, the bed was comfy, the breakfast was good (more than adequate choice for the vast majority of people) and the staff can 'validate' the car park ticket for you (not free, but at least you don't have to mess with the machine). Excellent location, a short walk into the centre of Arras. Best place to park in the Centre European, approach from either the Place du Marechal Foch (which has a one-way system to make it easy) or the Bd Carnot (aim for the 'centre lane' to enter the parking - Google Street View is your friend). When we were there, if you're prepared to use the lowest levels, there's ample parking spaces, and a lift. Summary: good hotel if the A/C is switched on and working, but lots of external noise means it's miserable if not

Stayed here overnight on the way back to Channel Tunnel at the end of a 16 night road trip. The last of 5 hotels we stayed in it met our expectations in most respects. Well located. Parking directly underneath the hotel (public car park) with a lift straight to reception.(Parking Europe). Thoughtfully planned room and bathroom (full length mirror, quiet air con, fridge, water). Very clean and quiet (despite our room overlooking the station). Polite and efficient reception and bar staff with reasonable bar prices and a nice little outside terrace to have drinks on. The only negative was the included breakfast. We arrived at the breakfast room at 8.30th to find every table covered unused plates/mugs etc with chairs and tables randomly scattered. This wouldn’t have been an issue if there had been any staff hurriedly dealing with the mess (which we thought had maybe been caused by a coach party eating and leaving together?) but it was a full 20 minutes before the staff even noticed (despite there being 2 members of staff on duty). Items were slow to be replenished and all the honey and jam dispensers were empty. When the tables were finally cleared, it was by means of a large catering trolley with attached bin bag being pushed round the dining room, which we found quite intrusive. The actual breakfast offering was lovely - fresh orange juice, delicious yogurt and a great selection of pastries/ cereal etc, it’s just a pity about the ambiance, and lack of customer care shown by the breakfast attendants - perhaps they were just having a bad day? Despite the above we would happily return to this hotel if we visit Arras again.