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Every time I fly back from Charles de Gaulle, I have to stay one night at Citizen, an old friend. Check-in was very convenient and the bed was big and soft. The location is very convenient. The room is a little small, has no windows, and is a bit damp. Breakfast was very rich. It's also very convenient to go to the shopping mall nearby.

I've been visiting the SIAL Food Fair for 12 years. This was with great difference the best hotel I've been to!! Very helpful staff. Clean. Nice rooms. Way above average for this category breakfast, lunch and dinner. Calm and nice location. Close to the airport, walking distance to the fairground.

Inside Terminal 2 of the Aéroport Charles-de-Gaulle, this business hotel is 9 km from the Parc des Expositions Paris Nord Villepinte.

Nice and big rooms with lots of space for our two huge suitcases. Good gym and indoor pool. Food is nice in the hotel. Will stay there again.

This has been our go to place to stay at Roissy for flights back to the states. Unfortunately, quality has gone downhill. A/C was present in lobby and main floor but had been SHUT DOWN to all rooms due to time of year (September). Our room, 604 (22 Sept 2022), on the top floor was about 80F. The windows could not be opened because the handles had been removed for security. Hotel assistance insisted that if we turned off the A/C unit and restarted it that cold air would commence. On multiple attempts, the little green light next to the snow flake would not illuminate. Housekeeping was dispatched to take us on a tour of 6 other rooms, all with the same issue. The hotel was half empty due to price/demand and there were multiple rooms, all with defunct A/C. The housekeeper finally admitted that hotel management had shut down the A/C for all rooms in the building due to time of year with no regard for actual temperature inside the building or customer comfort. This is a relatively expensive hotel with many options in this price range available with working climate control. After wasting 25 minutes touring rooms on the 6th floor and the 3rd floor, we resigned ourselves to a poor night of sleep. After a second request, house keeping brought a handle to open our window. With it open, the room was cooler but we were subject to merciless aircraft noise. Note to Novotel corporate- A/C is vital for airport hotels because opening windows isn't practical with the noise. At minimum, have a thermostat in rooms set to a min temp like 75F rather than hot box your clients. If you are shutting down A/C, make certain your minsplits are ducted to draw cooler outside air to your upper floors. We noted that A/C was working fine in the lobby and restaurant to keep staff cool. It was only in the rooms that it was shut down. Running the fan on full simply pulled additional warm air into our room as it was obvious the AC mini-splits are not ducted outdoors. This issue was brought to the attention of hotel staff with no acceptable solution. Hotel staff are located in a very informal space at desks more suited to an office share than a hotel. Staff were often roaming around the space and it was difficult to ascertain who was actually in charge. The popup drain for the bathroom sink was stuck down and could not be opened. The pop up lever had become detached which was not identified by housekeeping before our room was occupied. There was soap scum from previous occupants that had never drained. There was a general lack of quality control or consideration for guest comfort. Bathrobes and two types of water in the mini-bar are a nice touch, but what we really want is to sleep in a temperature-controlled space and have basics like working sinks. Sleep is the primary goal! We will be staying at the Hilton or a competitor from now on.

very easy access to the airport. Fast check in and out. If you are planning to visit Paris from there, don't be late. Start getting back to hotel not latter than 9pm to be safe. If planning to stay latter, save yourself the trouble, and get a taxi. PER train to Paris is easy access around 12 euros, one way. Taxi around 50 euro. The hotel is basic but clean and convenient if you are traveling next day.

Was quite surprised to be asked for a deposit of 100 euros when I arrived, since I had already paid the full booking ahead. My booking was for a room including breakfast. On departure, I was refunded only 67 euros and told by the staff that I had to pay a supplement for breakfast which didn't make sense? Also the shower water was not warm, almost cold - left me shaking for hours, not very convenient for winter in Paris. Hope you will consider my feedback xx

Hôtel efficace, accueil chaleureux . Chambre propre et spacieuse. Literie comme nous aimons. Très bonne expérience. La réservation directement sur le site B&B permet d’avoir le petit déjeuner et le parking gratuit, ce qui est un avantage non négligeable. Petit déjeuner de bonne qualité