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Quiet location and nice surrounding. Comfortable good size bed and clean.

Checked in yesterday after a lovely lady from reception called to check what time I was arriving so she could arrange an ice bucket to go to the room like I requested via email. Staff all very welcoming and friendly. Went to my room, which was more than suitable. All very clean. They had decorated the bed as a romantic gesture for me and my husband. The details were wonderful and put a smile on our faces. Robes and slippers were provided and neatly laid out on the bed. Before my husband came to join me, I was there a while to pamper myself, I ordered room service, and had a ham and cheese sandwich that came with delicious hot fries and ordered a large Diet Coke. Delivered by a spritely and pleasant gentleman.The food looked great all on a tray, fresh and tasty. The bed was very comfortable, everything was easy to find and the curtains were brilliant, kept all the light out. Really happy that they had a heater that you could control and as someone who gets rather hot, it had a fan setting. This made my stay extra enjoyable. We had dinner in the restaurant, it was a lovely bright room, good choice of music. We both had steak with was cooked to perfection, we both went to a restaurant in Ongar last week where we paid £40 EACH for fillet steak, it was awful!! Your steak beat theirs hands down!! Everything in that plate was absolutely delicious Desert was delicious and we had a well needed rest on our comfy bed. We had a breakfast in the morning, and we were more than happy to wait as we were told there would be a slight delay as there were large tables that had sat for breakfast from yesterdays event. It was nice that the lady advised us but showed us the way to get some refreshments tea, coffee toast juice you name it, it was there. Breakfast was delicious, all cooked very well. We stayed here half board. We would definitely recommend staying here.

I would give it 11 out of 10 if I could. Fell upon this by sheer luck and ended up staying 4 nights instead of 1, we were so comfortable. Can’t understand some of the negative comments on the reviews. The staff are incredible, hardworking, happy, friendly, anything you want they will try and accommodate you, always someone available day and night, really flexible to special requests and caring regarding special diets. They make it like a home from home and the level of customer service is something that is very rare these days. They found me a room with a microwave when I told them on check in that I travel with my own food due to dietary restrictions. Our room was spacious and had every amenity you could think of, bed was comfortable, big soft thick towels. Everywhere spotlessly clean. Lounge area really homely, warm and cosy. Very good breakfast options, pub type menu available to order until about 9pm with some good quality hot food and gluten free options. Really good bar and service. Free tea and coffee 24 hour self service machine plus hot and cold water dispenser. Very good security both building and car park. Residents only hotel so always plenty of tables in lounge/restaurant and no need to worry about who might be coming into the hotel/restaurant. Most of the hotel including the lounge/restaurant has had a refurb/makeover/redecoration. A big personal thanks to all the staff for being so helpful to me during our stay. Wouldn’t hesitate to return and highly recommend. Easy to find and access and plenty of free secure parking. Very fairly priced and good value for money.

Our 2nd stay here. Large parking area & lovely gardens. Last stayed in sept 2021. Nice room above the spa area. Large bathroom with shower above & clean fluffy towels. Bath panel timing was falling apart so possible recent work under the bath Not sure the help us to stay green message works with plastic throw away cups wrapped in plastic bags in the bathroom is very green!? We didn’t have dinner as were visiting friends. Breakfast last visit was pretty chaotic as was this one. Very busy hot food not kept stocked up. Ran out of bacon & hash browns so lots of people standing waiting for at least 5 mins while they refilled the pans. 3 weddings on last night but no noise. Would certainly consider again when revisiting the area!

The beds were very hard and uncomfortable. I often stay in Premiers and Travelodges, the beds at this IBIS were much harder and I felt bruised in the morning ! There were only 3 pillows in the twin room for 2 people, I have never had to ask for ”extra” pillows before. The staff searched for about 20 minutes to find 1 spare pillow. Finding the hotel using their postcode was very difficult. Weston Avenue is an access road to a large retail park with several junctions and roundabouts, ooh look shall we take Weston Avenue this way or that way and there were absolutely no signs to help us find the IBIS until we were at the entrance to their car park.