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Arrived to be told that £30 extra taken from my account due to 3 people and small dog visiting. This was detailed on my search when booking and as you can see from your request for a review it it addressed to Andrew, Kat and Anabel (2 parents and nine year old daughter), hence us booking a family room. On arrival we were also informed of a party taking place in the building adjoining our room. Very noisy and little sleep for my wife's birthday night away. Nice farm in good location. Awaiting refund for my daughter who was always visiting the family room.

We stopped off at the Coach and Horses with some friends for a one night stay whilst on a short road trip. We had visited Bognor Regis earlier in the day and so arrived at the hotel late afternoon. The hotel is part of the Coach and Horses public house and is easy to find located on the A27. We drove here and there was plenty of (free) parking for patrons. We checked in, in the bar area of the public house and met the owner who seemed very friendly and helpful and after being allocated our rooms we moved to the adjacent (separate) accommodation building which is of much newer construction. Entrance to this building requires a room pass key giving a good level of security. The interior is very clean and contemporary in its decoration, our rooms were located on the first floor and this is reached by a flight of stairs. Our room was a good size, very clean and decorated with light brown walls with a darker brown feature wall behind the bed and a shining white ceiling and windows looking out over the green fields at the rear of the property. The room was furnished with an ornate wooden double bed with bedside cabinets, a table and two chairs, a dressing table with mirror, wardrobe and flat screen TV. A small chest of drawers was also available and complimentary tea and coffee facilities were provided. The room had free Wifi. The bathroom was all tiled and had a bath and shower, basin and toilet and ‘built in’ hair dryer. There was a ledge above the sink giving lots of space for our own toiletries and a heated towel rail, which is always welcome. An electric shaver socket was provided and a small collection of complimentary toiletries were also provided. Everything about the room looked relatively new being both clean and well maintained, it was very welcoming. Being at the rear of the property, there was minimal road noise from the busy A27 and we slept well that night with the windows ajar. Our host was welcoming enough, quite friendly and helpful really and later that evening we dined in the public house (subject of another review), after having an early evening walk along Worthing seafront. We thoroughly enjoyed our (short) stay at the Coach & Horses and would most certainly consider a return visit if we were in need of accommodation in this area. We would not hesitate to recommend this to others.

The fire alarm activated on Wednesday evening and early Thursday morning (0610). On both occasions I went to the reception to try to get a status update. On both occasions the reception was unmanned but I could see from the public side of the reception desk that the Fire Alarm panel was showing an alarm activation. All fire doors were in the closed position, having been automatically closed once the fire alarm had activated. On both occasions when the manager returned to the reception desk they confirmed that it was a false alarm activated by someone using the shower in one of the rooms. The fire detection system does not appear to be fit for purpose if it falsely activated when someone takes a shower. The manager I spoke with today following the 2nd activation said that they had spoken to a guest and told him to make sure the windows in his room were open if he took a shower. We won’t be staying at this accommodation in the future due to the level of disruption experienced during our stay, together with my concerns over the fire detection system. This is disappointing as the accommodation, although basic, was very clean and reasonably priced.

The hotel is in a good location in the middle of Arundel, near the castle and the river. We stayed on a Saturday night and also had dinner at the hotel. We stayed in room 6, which was a bit small as it’s sold as an ‘Indulgence Room’ and does not even have a wardrobe. The bed was comfortable and the bathroom was fine, with a nice shower. The hotel menu was good, with a good selection of dishes, and the food was very nice.

We had our wedding breakfast and reception at the Norfolk Arms, and we couldn't be happier. Everything went as well as we could have possibly hoped for, both leading up to and especially on the day. They met and exceeded our expectations, with both the food and service being exemplary and the staff being eager and available any time we needed anything. Especially we were grateful for, when faced with a difficult situation with two of our elderly guests, they bent over backwards to accommodate them and we are extremely pleased with how they handled it. I also have to single out their wedding planner who did amazing work, and we were suitably impressed by her dedication and attention to detail. Without her, and the rest of the staff, the day would not have been the success it ended up being. Of course we were also happy with the room, which had a quaint and historic charm that we hope to be able to more properly enjoy at a future date. Our guests who stayed the night were all happy with the accomodations as well as the breakfast on the following day.