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Sometimes you get a feeling about a place just by looking at it from afar. I'd passed Hartwell House dozens of times on the way to Oxford and always thought it looked very appealing. With my wife's birthday coming up I decided to gather the clans and give it a try. From Mirella who took my booking to the smiley sommelier Pepin everyone was so friendly and welcoming. And I mustn't forget Ellie, the lovely food and beverages manager and the very attentive lady who served our breakfast. My daughter in law, who is a coeliac, was particularly impressed with the attention to detail of her dietary needs. She even had her own gluten free canapés! Hartwell House is in a beautiful setting and steeped in history. My French wife was intrigued to discover that the French King Louis the 18th lived in exile at Hartwell in the early part of the 19th century. The grandchildren loved the pool and spa and the adults enjoyed the warmth of the open fires in all the comfortably furnished sitting areas. I am leaving the best until last. The food was outstanding, the best we have experienced at any of the historic houses we have stayed at for this annual occasion. It was 'Michelin star' quality without the price tag. I unhesitatingly recommend Hartwell for any occasion where the best comes as standard.

The hotel's renovation proceeds well, with the vast majority of the building looking very smart with excellent facilities. I had to point out to the hotel, as is the case in many hotels globally, that changes in facilities and policies leave all textual information (eg. the online guide, menus, notices etc) out of date. I read the small print and asked for everything it promised but was not present. I asked for the missing sofa bed, safe, bathrobes, chocolates etc. The staff work tirelessly but are short handed for the task. While I was there new staff were being hired so all these matters are being addressed. I am indebted to duty manger Raj KC who went above and beyond in helping me cope with my problems, as an elderly man with fading eyesight and hearing, and medical challenges typical of my age group in Britain, in sending a 30 kilogram item I bought to the North West. I very much appreciated his advice and assistance and wish him all the best in his future career.

I stayed one night here to attend a nearby birthday party. This is a charming, characterful hotel. The en-suite room was perfectly equipped, very clean and its quiet and peaceful - the garden is very tranquil too. Breakfast was great quality and service was personal and attentive. I can't go without saying a thank you. I left a kindle in the room and the owner immediately contacted me and posted it first class, taking care that it was well packaged. This is stand out service in my book and I have no hesitation in recommending if you prefer charm, character and service than indistinguishable chain hotels.