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Friendly reception, very clean, superb breakfast, great hotel, our only criticism was the room lighting was very poor. The bulbs must have been ultra low wattage.

Quite frankly we do not know where to start, If I could I would give ZERO stars The only redeeming feature for this hotel (calling it a hotel is a joke) is that it is very close to the M6 making it a perfect stop off on a long journey. The whole place smells of damp really smells it's quite over powering in both the basement corridors & our executive rooms bathroom. How could you possibly call this an executive room, the carpet was minging, the only soft seat chair looked like it was 50 years old which contained so much grime who knows what it had been used for previously. There was a bedside table missing, the furniture looked as if it was from the 1960's. As for the bathroom ZERO ventilation, mould all around the bath & basin, the shower had been leaking meaning the bath side panel was rotten, AND stains on the ceiling clearly from the room above leaking. The food was dire, served in dirty dark unattractive rooms. The night we arrived we went along to the restaurant NO one was seated & we asked for a table - the rude waiter said have you booked, I said no and was told to return to reception to book a table. Talk about jobs worth this attitude was beyond a joke. I wish we had gone by our instincts and ventured to a local pub. We sat down & we're given a fairly extensive menu but then told the chef was off, and only burgers & fish & chips could be served. Our food arrived it was passable BUT very expensive for what it was. The drinks prices were extortionate. At best it was Wimpy standard, but The Ivy prices. We heard other people complain about the poor choice of food available. The breakfast was poor, very slow service by people who clearly did not want to be there, why is this served in the darkest room in the hotel. Perhaps so you can not see how dire the whole experience is ?? All in all it is fair to say we will NEVER return. This place should be demolished and a new hotel built on site. Why are MacDonald hotel group management not aware that this hotel does not do their reputation any good? Xxxxxxxxx 33333 Reviewed 3 days ago Quite possibly the worst place we have ever stayed !! Quite frankly we do not know where to start, The only redeeming feature for this hotel (calling it a hotel is a joke) is that it is very close to the M6 making it a perfect stop off on a long journey. The whole place smells of damp really smells it's quite over powering in both the basement corridors & our executive rooms bathroom. How could you possibly call this an executive room, the carpet was minging, the only soft seat chair looked like it was 50 years old which contained so much grime who knows what it had been used for previously. There was a bedside table missing, the furniture looked as if it was from the 1960's. As for the bathroom ZERO ventilation, mould all around the bath & basin, the shower had been leaking meaning the bath side panel was rotten, AND stains on the ceiling clearly from the room above leaking. The food was dire, in dirty

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.

Rooms are spacious, good beds with lovely pillows. Super clean hotel, can’t fault the cleanliness. Really good breakfast. TV in bedroom but limited Chanels, lots of plug sockets in the room, beautiful bathroom with massive shower, parking on site, very lovely listed building, reception very helpful and very friendly, tea and coffee machine in room, lighting is good which you don’t get very often in hotel rooms. The breakfast lady was lovely, great service, good coffee. No communal seating area or lounge, no drinks bar but so close to the bars and local shops.

“'This review is intended to be objective and constructive. Firstly, the good points: A lovely building with fantastic grounds and an enormous terrace. Friendly staff. Now, unfortunately, the problems: Flies! Maybe the time of year, but there were flies all over - I think they enjoyed the food as much as we did. Also, in our room, there was an infestation of tiny black flies which I had to attack before putting the light out. Reception. A bit like a dinghy large cupboard, and usually unmanned. The room keys were on a large wooden fob, almost too large to go in a pocket. Very 1960s. Breakfast was poor. Yes, full English available, but no muesli, no weetabix, the granola seemed to run out as there was none on day 3, no fruit, either fresh or other. On two of our three days there was no white sugar, and pots of jam dumped on a table without a receptacle to take to your table. I went down to the bar on day 2 at 9.25pm. The bar was shuttered, as was Reception. Just had to drink water! Our room. Overlooked the car park, and had the smallest TV I've ever come across in a hotel. About the size of a laptop. The tiny bathroom had a loose loo seat, a damaged cord to the basin light, and a filthy, mouldy step up to the shower. These problems were reported - the loo seat was fixed, but a new cord to the light came away at it's first test. We were given a reduction to what we paid, but these problems should not happen in a 3* hotel. A makeover is badly needed as it could be such a lovely hotel. Obviously very popular with wedding groups, but for those staying there - Hmmmm!'”