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Staff are lovely, welcoming.and very helpful. Food tastes delicious. Hotel is kept very clean. Loved it, thank you

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

The Sunley Hotel is located in Northampton University campus. Parking is convenient ion Car Park 3. When I stayed there it was during the heat wave so some areas were very warm. The bedroom came with a fan which made the room tolerable. The room is very modern and comfortable. PLeanty of power outlets and tea making facilities. Room was not too small either. Breakfast was in the dining hall opposite and was quite good. The location is very close tpo the centre of Northampton and I was able to walk to work along the river. Very pleasant. UoN Campus is very modern and pleasant.

I only stayed for 1 night on a business trip but would have been happy to stay longer, was surprised by the reviews but most poor reviews are now dated. There is a small car park next to the hotel and you just put your registration into the tablet at reception to avoid a parking fine. From the moment I arrived the staff were so welcoming, my room was on the top floor and there are no lifts due to the age of the building but there are plenty of landings to stop on the way up. The room was clean, warm and the bed could have slept 7. Lovely ensuite with walk in shower and the towels were hanging over a warming radiator so were toasty after the shower and they were super fluffy. I ate in the restaurant for my evening meal, it was very relaxed, even with a disco going on in the main room, the ceaser salad was tasty and a good sized portion, the bread and butter pudding was amazing ! Once you leave the bar area you can't hear the main room disco. Your breakfast is made to order and there is a selection of juices, cereals and bread for toasting while you wait. The food was served on a warmed plate and was just right to set you up for the day. The staff throughout the stay were nothing but friendly and helpful.

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

excellent location, 10 minute walk from Northampton station and right outside the central bus stations with easy access to the town centre. From an accessibility point of view, the hotel is excellent — the accessible rooms are very easy to move around, with brilliant walk-in showers with chairs and reachable lights and sockets with modern features like USB charging points and chrome casting. The restaurant was closed due to it being quiet which was quite annoying as the bar menu had almost nothing plant-based to order, and extremely limited vegan /veggie options for breakfast too.