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Stayed overnight, room top floor really not suitable if you have a mobility problem, table booked for 7pm went to bar area to have a drink beforehand, no seats so we asked where to go a member of staff showed us where to go. We sat down when another staff member said we had to move couldn’t sit there ? We explained we had been shown these seats to sit on . Anyway we ordered two Irish coffees. They took an age to come and then they were just tepid certainly not a nice hot Irish coffee , we alerted a waiter who said sorry I’ll get another well that didn’t happen. Food came and was. Lovely. An altercation broke out where the manager was called ,whom in my opinion made matters worse during which she used bad language within her altercation with guests think she was Lisa. . Our twin room was small but adequate spotlessly clean and the comfiest of beds a good nights sleep was had . Would I recommend. All I will say it was ok for a night , will I return I very much doubt it I’ll stick to either Ramside or Redworth hall . At check out we did mention our complaints to reception he was very apologetic . Sorry Bowburn Hall .

Comfortable room with king size bed and en-suite with shower. Excellent response to COVID - spotlessly clean with contactless check in and out available. Lovely breakfast well cooked - best breakfast eating out we have had in ages. Excellent coffee. Staff very friendly and helpful - even coped well with a power cut while cooking breakfast. Would heartily recommend - hope to visit again some day.

My wife and I, along with our dog, stayed for one night en route to Scotland. The check in process was swift and efficient and we were allocated a courtyard dog friendly room. The room was clean and the facilities fine for a one night stay. We ventured in the bar for a drink and were served and told we were welcome to sit anywhere in the bar. We stayed in the bar for an evening meal and the meals were very good with large portions and well cooked. I especially loved the home cooked chips which came with the scampi. Drinks were reasonably priced as was the food. After dinner we sat out in the lovely beer garden with more drinks until the temperature dropped. Breakfast the following morning was excellent, with a continental selection and a huge cooked breakfast, Staff were all very friendly throughout our stay and we felt our dog was welcome. All in all, an excellent first visit and I would not hesitate to return if we travel this way in the future.

I stayed at the hotel for 10 nights when visiting Durham to help my younger sister. A huge thank you to Colin and Mandy and the reception staff for their welcome, kindness and dealing with any minor problems I had. Overall my stay was good , apart from housekeeping occasionally forgetting to clean my room.? This really is a management, supervision issue. The staff also experienced problems and were stressed with a huge ” Irish ” wedding which hardly affected me but management really need to look at their priorities re regular guests v quick bucks. Or ensure extra staff and security are ramped up. Whilst I did eat at the Health Club I found the service here varied from vastly efficient and helpful to unbelievably slow. Maybe the catering facility needs specific areas for hotel guests who really don't have all the time in the World to spare !!. Many thanks again and good luck.

If you're picky, this probably isn't the place for you but if you're more the straightforward, no-nonsense type, it ticks all the boxes that matter. My room was clean and tidy, the bed comfortable and the breakfast kept me sated until late afternoon. If you have dietary requirements, though, you'll have to speak up. I was simply asked what time I'd like breakfast. There was no mention of options, vegan needs etc. I simply finished my toast and cereal and a glorious full English was put in front of me. My only dietary requirement is 'generous portions', so this approach worked perfectly for me but it won't suit everyone. The gentleman serving breakfast was a man of few words. Not rude or stand-offish, just reserved. If you loathe morning people and small talk in equal measure like I do, you'll love him. And as for the night before, don't worry about being away from the city centre. There's a Sainsburys and Vietnamese restaurant within easy walking distance, so you won't starve. The final plus point for me was the price of £43. £40-£50 cheaper than more central alternatives in a city that seems to think it's Kensington. I would definitely stay at The Shoes again.

We have just returned from two nights at Hallgarth Manor having enjoyed our stay very much. We had a spacious deluxe room with an ultra modern shower room and a large comfortable bed. Breakfasts were wonderful with plenty of choice and served with a big smile from Amanda. Every member of staff we encountered went out of their way to be helpful and friendly. An extra bonus was beautiful, sunny weather so we were able to sit in the lovely garden for lunch and drinks. The hotel is in a very peaceful, quiet, country setting but ideal for trips into Durham and the nearby park and ride . I would thoroughly recommend Hallgarth Manor.

We arrived in Durham late afternoon after driving for hours from the Lakes district via Hadrian's wall in Hexham. We were greeted by the host William. After check-in we asked William for directions to Durham Cathedral. Unfortunately we got lost and couldn't get there. We got back to the B&B very tired and disappointed as we only had the date of arrival to visit the Cathedral. We were tired and told William that we will just rest up for our trip up north the next day. William wouldn't hear of it and offered to drive us to the Cathedral and even wait for us while we toured the Cathedral. We were embarrassed and did not want to trouble him but he insisted and took us in his car, acting as a tour guide he drove past many attractions and got us to the Cathedral. Once I knew the way, I asked if we could return to the B&B so I could drive us in our own car to the Cathedral and spend the evening around there. He recommended a few restaurants as we drove past them and took us back. We managed to drive back and attend evening song and then spent a lovely evening walking around. If it weren't for William, we would have just spent the evening in our room feeling sorry for our selves. Our room was at the top floor. As I was parking the car, my wife took a small suitcase in. An elderly woman insisted on carrying the bag upstairs and no matter how many times my wife tried, she insisted on taking it up. Breakfast was great. Although only street parking is available, William assured us that the area was safe and he was right. This is a family run B&B and William and his family could not be more hospitable, friendly and helpful. I would highly recommend Moor End Guest House.