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We had a really enjoyable 2 night stay having booked a good offer directly with the hotel and our review reflects this. Amazing location, directly across the road from Hampton Court Palace. Parking is limited, but a super helpful, friendly, calm and welcoming gentleman manages the parking area with precision – a bonus is free parking for hotel guests. Our Heritage Room was nice, spacious and opened onto a shared courtyard. Most rooms do not have air-con and even in early May our room was too warm at night, even with all windows open. We were located on the floor below Reception and did have footsteps / creaking floorboards above us all through the night, so would choose a different room if we stayed again. Food was really good and nicely presented. Service was mixed – friendly, but our wine didn’t arrive and when queried, were asked if we wanted this after our meal was finished – not really. We had a few simple questions in the restaurant but staff had to check each time as didn’t know the answers. There isn’t the feeling of refined service of long-time staff. However, the front of house gentleman at breakfast was superb – super efficient, welcoming and professional. The outside river terraces were closed for private functions on the one sunny day of our stay. We appreciate the hotel needs the business, but many hotel guests were really disappointed and feel the hotel should have a small area / few tables for hotel guests, especially as there is no other dedicated bar area for drinks / food. Everyone therefore had to go to other venues for drinks. Not sure where you would sit in Winter – there is a very small ‘Library’ but seating only for a handful of people. Would we go back? Yes, but only if we could get another offer – we will be keeping a look out!

The location of the hotel is very convenient. If you take the train to weybridge, there is a bus outside the train station to get to the hotel. If you walk, it is 2.1 kilometers away from the hotel. The dinner in the hotel is very delicious and the breakfast is average. The restaurant service in the hotel is very good. But the front desk service is average; it can be seen that the hotel is renovated and more luxurious, but the room, especially the design of the bathroom, still has certain defects and is not very practical; the surrounding environment of the hotel should be very beautiful in summer. Overall, the hotel is good.

There are two reasons for booking this hotel. First, it is close to Heathrow Airport and driving for half an hour. Second, the next morning, I will go to a big junk market next to Amoy. The hotel is in a good environment, just a few steps to the banks of the River Thames, parking is free, the room is quiet, breakfast is good.

Very comfortable room and great location☺️

We booked to stay, as we were attending a 60th Birthday party at the Hotel. We booked and paid online so checking was very easy. We really enjoyed our stay. Our room was very spacious with a large king size bed. Which was extremely comfortable! We were impressed with the newly renovated bathroom, with lovely soft fluffy towels. The room has all the amenities that we needed ie iron, hairdryer and extra pillows. We booked a room with breakfast - which was excellent and was available till 10.30 which was great. A good array of hot food included quality sausages and bacon. All the breakfast staff were very helpful and genuinely cheerful, as were the reception staff and the bar staff and food servers at the evening function. We really enjoyed our stay.

The service was fantastic, Kelvin was friendly, professional and helpful. All the other staff too were lovely. Food a little disappointing and a bit overpriced for what we got. The tomatoes, vegan feta and nettle pesto sandwich was bitter and not very tasty. Celeriac and beetroot salad was good, but not much feta. The Provençal rose was great though!