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Excellent service from arrival to departure. The front office officer was very attentive and professional, she organized and met above my expectations. She was very meticulous and helpful. Breakfast set up was impressive with good services too. Am very impressed with high hygienic standards from guest room to cafe for bfast though is one night transit. I will continue to support Sheraton when return to London. Excellent!!

Fast and cheerful check in decent food and wine served by great staff. Basic room but clean with comfy bed and good TV. Limited breakfast choice but all cooked well. Perfect after a nerve jangling trip with lacklustre BA.

Once inside very pleasant. The Pods make it super convenient for accessing T5P Room was very clean and had full coffee making facilities and nespresso pods and biscuits as well as water. Surprisingly dark and quiet even though it's next to the airport. Also easy access on foot to open country.

We REALLY enjoyed our stay ❤️. The staff were friendly and very helpful. The room was very well appointed and very clean. The kitchenette in the room was fabulous (oven, stove, fridge, dishwasher, dishes, cutlery) and made our long stay easier in terms of meal prep. The breakfast was del8cious and a good range of food was on offer. We also took advantage of the laundrette and gym facilities. Overall, highly recommended. Thank you for making our trip more enjoyable ❤️😁

Pro's and con's for this hotel are at the opposite ends of the spectrum. The gentleman who greeted us at checkout was polite, helpful and happy. The member of staff who woke us up banging on the next door room at 6am. Not so much. After what felt like 5 minutes of loud banging outside our door and over 20 knocks at 6am both me and my wife were very much awake. I answered the door to a member of staff who said he was trying to wake the next room. I joked that our room were all awake and he just continued banging as loud as he could on the door. I did let the reception know and they acknowledged that this wasn't normal. The management however dismissed this complaint. I do think that most long haul flyers value their sleep, but that is the hotels policy apparently. In the morning we needed to print our COVID test results and the reception staff acted like a McDonald's worker who you have just asked for additional ketchup sachets. Breakfast however is great, a good spread of hot and cold foods and good coffee too. The sports lounge is an ideal spot to wait in before you head to the airport to check in too.

Very very good

the hotel is super clean and quiet. the location is great, very close to Heathrow Airport, with only about 7mins car ride from Terminal 2, which cost me 16 pounds taking the black cab. you can even see the runway through out the window if your room is in good position (mine is. the breakfast is great too, with many options and all taste good.

After a 15 hour flight, the Radisson Red hotel was the perfect place to relax. The rooms were large and the bed was the most comfortable I have ever slept in. We enjoyed the classy decor and the yummy selection at breakfast too!

It was a good stay, smooth and easy check in. Good location. However I feel housekeeping could have been a little bit better. Sometimes I spend the whole day out and came back only to find my room not done and they end up coming late at night to ask if I would like to have the room cleaned.