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Spent two nights 21/22Dec my family were all staying here for a wedding nearby, the room No10 stayed in, was warm, very clean and a great comfortable bed, but it was the staff that made this visit so special. Clare on reception who was so welcoming and even carried our luggage up two flights of stairs. Emma who waited on our table at breakfast and seemed quite honestly to do everything and anything you needed to make your stay special, lovely girl. Our fabulous North Carolina waitress, who service was second to none. Henry our barman whom we kept very busy 😂 such a gentleman. The ladies who cleaned the rooms were also so lovely. In all I can’t remember the last time I stayed in a hotel that was so welcoming, warm and cared about its guests as much as these guys. Congratulations and Merry Christmas 🎄

We stayed here for 2 nights Monday and Tuesday , we arrived to find the free parking is actually out of sight the other side of the shops in a public long stay carpark . The room although large and spacious was not really furnished that greatly the bed was a standard double not very comfortable , the wall paper was the same I decorated my daughter's room over 10 years ago with , and in places the paint was coming of the wall or was flaking and dirty mainly on the corners and around the shelf the kettle was located on . The breakfast wasn't the best but was adequate . However on the second night we had the neighbours from hell in the next room coming in at 2330 playing computer games ,watching TV and imitating the noises on the game this went on till 0200 I. The morning . I tried calling the reception but no one picked up . no where could I find an emergency contact number either . I e mailed the hotel so they would be aware of it the following morning . Well if you ever experience this hotel don't expect tohe management to show any empathy over remorse infact one of the directors /general manager denied any responsibility for the hotel at all and his sister when she finally called me claimed they could not be held responsible for the other guests actions and did not have any members of staff on after the bar closes so guests can effectively run wild it it's not down to them . She offered about 17 quid compensation. For aa nights disturbed sleep and would not enter into any form of negotiation and offered no apologies what so ever .my advise if. Your looking for a very tired hotel and don't mind not sleeping well then fill your boots me I certainly won't be returning and as for compensation it's now in the hands of my card provider to dispute the payment under section 75 failing to provide the basic service as advertised.

We spent the night here and were very impressed with the marquee and had a great time at the party . The family room we stayed in was clean tidy and comfortable. We then all had breakfast and the staff was very attentive and helpful especially for my daughter needs as she’s gluten free , so we decided to stay on for lunch which was also very nice . I would highly recommend