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Beautiful hotel, lovely friendly staff, comfortable clean room with new upgraded decor and great facilities, relaxing and easy access to parks, the hotel needs more staff to cater to guests as there are not enough staff members to accommodate the amount of guests especially when it is dinner time, some food was served cold but only on certain days so I am assuming they have different chefs for some days, as mostly the food was perfect and amazing!

Not a bed place very quite

There were 8 of us. 5 adults and 3 children. We had a family room and 2 other rooms. It was only 10 minutes from the family party we were going to. The hotel had an event booked, with music. They did warn us in advance, and the music did go off at midnight as promised. Unfortunately the design of the hotel is that the family rooms are the closest to the function room. We went into the bar for food (nearly 3 hours in the car). The bar manager rearranged tables and furniture to accommodate us all together, nothing was too much trouble. Above and beyond. Totally understanding of hungry 1 and 5 year old, whilst not misbehaving, were loud. The gluten free option one of our party chose was not available, so they accommodated with another meal, and didn't charge the extra. Other staff were also great, offering to help on the corridor etc. Next time we visit family, this will be the first choice. The rooms were spacious, clean and had everything we needed. Only wish we had had the time to visit the spa.

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.

The good points: Huge room and bathroom, both clean and comfortable. Decent bed, although mattress too soft for my liking (personal preference). Huge TV but with dreadful intermittent WiFi despite there being a hub outside the door. Not too far from town centre and on a bus route. There is plenty of free parking at the rear of the hotel. Not so good Had to request a towel for the hubby as we were only given one and a hairdryer as there wasn't one in the room (ladies will understand how much a pain it is to drag your own bulky hairdryer). There was no WiFi code in room and when hubby mentioned it whilst getting a towel and hairdryer it wasn't offered. The heating was on all night and we couldn't turn it down/off and even with the windows open, it was quite stuffy. It is advertised as having breakfast but they had no chef. Shame, as the dining room was lovely. I'm surprised they didn't offer continental. The shower didn't work initially and when we mentioned it, we were told that it should as it was recently refurbished. When we did eventually get it to work, the water was freezing cold. An electric power shower should give instant hot water. Luckily there was a hand held shower attached to the tap. So we managed. A couple of things which I found slightly worrying. There was no evacuation procedure on the back of the door. Every hotel I have stayed in, both UK and abroad, has this on the door. There was a copy on the reception desk, but we didn't notice it until we were leaving. The other thing which my husband said could potentially be dangerous, was the piping to the taps. They were the wrong way round. They should be hot to the left, cold to the right. He's a construction manager, so knows about these things. The taps weren't marked so anyone with a visual impairment might be in for a shock. All in all, not a bad hotel but not brilliant either.