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The Hotel itself is an imposing building, so we had high hopes for our 3 night stay. Reception and check in went smoothly with the offer of a much welcome peach lemonade while we waited. Our 4-poster room was on the second floor of the main house. I had to ask for help with our bags. In a 5 star hotel this service should be standard practice. We asked to use the EV charging point, and were told to download an App and then follow the instructions on the charging unit. Unfortunately we could not get the system to work, so after trying several times, we asked for a member of staff to come out and assist us. Rather grudgingly a staff member did come out but was unable to sort the issue. We were told to ”try again later”. Just as well we have a hybrid vehicle, or we would have been in real trouble. We dined in The Mayflower restaurant. The room, staff and ambience was very pleasant. However, while the presentation of the food was lovely, we both felt the dishes lacked flavour. It was all rather underwhelming. Sadly, things did not improve for breakfast. While staff are polite, service is extremely slow. On two mornings we waited 20 minutes for our tea and juices to be brought to the table. On our second morning we had to return both our breakfasts. Yes, this was dealt with efficiently but dishes should be checked before leaving the kitchen. Similarly, if toast is ordered, then please don't serve warm bread! Thankfully, our final breakfast was much improved. We did not use the Spa facilities as it always seemed so busy. Our room was clean, spacious and very comfortable. The addition of fresh milk in the fridge is a bonus. We did enjoy our break but left feeling somewhat cheated. It is an expensive place to stay and eat, so should deliver high standards on all levels. This was a special birthday treat, but sadly it did not live up to expectations.

We headed to Plymouth for a surprise 30th birthday party and booked here as it was near to the venue. The reception staff were great, I received 2 free drinks vouchers which were part of my deal without having to request them. The star of the service staff was the young man, who was new to working the bar (Fri 17th March in the afternoon) He was clearly so passionate about getting everything correct, checking all glasses for marks etc. He is a credit to an employer. The room was spacious and the bed super comfy with loads of pillows. Shower and bathroom were really clean and had good pressure (something I always comment on, as there is nothing worse trying to freshen up under a dribble!) We were only on the 2nd floor but heard no street noise at all. The location is great for the barbican. Only small issue is that the car park is very grotty- but its a typical city centre car park. But its locked at night so fairly safe I would say. Definitely would stay again when we come back.

Hotel location is good, walk to the port for a few minutes, have the necessary kitchen utensils, parking at the door. Two adults brought a child, the front desk said that the room was small, not suitable for three people to sleep, plus 15 pounds for a room with a sofa bed, the room is large, living very comfortable.

We stayed here 2 nights and were really impressed by this hotel, it really has everything you need, safe, mini-fridge, kettle with tea, coffee, milk and biscuits, hair-dryer, ironing board/iron, bath and shower, nice toiletries, nice towels, lovely big bed, great bed linen, kept at a nice warm temperature, it really is hard to fault this hotel in any way. Breakfast was included and was up in the penthouse with amazing panoramic views of Plymouth, breakfast itself was probably one of the best hotel breakfasts I’ve ever had with a huge choice of hot and cold dishes, including vegetarian options. Most options were self service but there was also a menu of dishes cooked to order such as Eggs Benedict, poached eggs and salmon etc. Hotel itself was a hive of activity in the bar and restaurant on the ground floor but nice and peaceful and quiet up on our floor. One of the lifts was out of action when we were there which caused a bit of congestion and long waits with just the one lift working. Reception was friendly and efficient, we would definitely come here again, the attention to detail and affordable prices make it a really great stay. There are also other facilites here like a pool and sauna however unfortunately we didn’t have the time to use these.