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The hotel is generally very good. The staff are all very helpful and the food is of good quality. The issue we had was that two hours after our arrival at the hotel, my husband decided to take a shower. Due to the hotel not providing any nonslip mat either in the shower or on the floor, and the fact that the shower tray did not have a lip meant that the water came out onto the floor which made it very slippery indeed. This had obviously happened previously as the bottom of the fire escape door in the bathroom was clearly rotted at the bottom through water ingress. The only item the hotel had provided was a small towelling Mat which he put on the floor and obviously it was no use against the very slippery water covered floor and he fell awkwardly, causing extensive swelling, pain and bruising to his elbow and arm. I contacted reception to have this put into the accident book and ask for a first idea and We were given ice to put on the elbow to ease the swelling. We were also offered a different room but were told it would not be a feature room, which we refused as we had paid for a feature room. My husband is disabled in any event and during our short break away he was unable to sleep much at night due to the pain in his arm, which worsened when we arrived home. The night this happened, he didn’t feel like eating in the restaurant so we asked if we could order from the bar. The hotel bought bar food to our room and I was a little surprised to see they had still added a service charge onto the bill for that evenings 2 sandwiches and coffee. We stayed for a further three days, as planned but did not use the shower again during our stay.

Originally chosen for being in walking distance from the centre of Cirencester, as well as good reviews. It was a time of torrential rain in the local area, but the warm welcome we received and the excellent level of hospitality and friendliness experienced throughout our stay made all the difference. An historic building with steep narrow stairs to some of the upper floor rooms, it suffered from some unfortunate water leaks during our stay, but the staff kept smiling and looking after everyone despite the problems. Outstanding level of service. The breakfasts were amazing and the evening meal was top quality. We will certainly re-book if we are in the area again.

The location is very good, in the city centre. The hotel is very new and very design. The room is very spacious. The hotel should have been transformed from a historic building. If you park your car, the parking lot at the entrance of the hotel will stop at 6pm-8am, but you can only park for two hours at other times. I will arrive after six o'clock, go directly to the meter to pay, you can stop until 10 o'clock the next day. If it is going to take longer, the hotel will recommend stopping to a public parking lot a little further away.