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I was part of an all-female adult group who hired the whole property for the weekend via Air BnB. As we were coming from all over the country, the location was top priority and this guesthouse was in an excellent central location very close to the M42/M6. The property itself is clearly signposted and has lots of parking. It was quite hard to find a property that not only could sleep 11 adults but also had enough bathrooms which Haymills did, with every room being en-suite. Upon arrival, the first guest to arrive was greeted by the owner who was very friendly and showed her the basics, such as the key code to the front door (much easier than one person having to remember the key). The guesthouse is well decorated and has a modern feel throughout. The kitchen was very well stocked with cutlery, crockery, pans etc which is often an issue at some locations. There was also a coffee machine that we could use. The welcome basket was a nice touch including bottle of wine. Each room was different and some were quite small but fine for single sleepers. I stayed in the largest room which was very spacious. A few of my fellow guests mentioned that the plug points didn't fit with the furniture layout i.e. you couldn't use them easily and there was no mirror in our bedroom which would have been helpful. Our bathroom had a bath and large shower cubicle which was clean and we had towels/basic toiletries provided. The main issue we had was with the central heating which wasn't working. The host did respond quickly after being called and came to investigate. He had to concede defeat and called a plumber. Fortunately, the hot water was still working and it wasn't particularly cold for the time of year. The host did bring round several electric heaters which were enough for most, but not all, bedrooms. He did bring round a couple more the following day. Despite a visit from the plumber on the second day, the heating was not fixed during our stay. It didn't ruin it but it did mean we had to layer up and move heaters around to make sure everyone's room was warm enough. The lounge was pleasant and nicely furnished. It had a large TV which we didn't use. The large lounge doors/windows had blinds but no curtains (there was a curtain rail) so not sure if this is on the 'to do' list but curtains would have made for a warmer room (and look nicer too). The lounge door was a bit strange in that it had no handle/mechanism so was held closed by a door stop meaning that every time someone left the room, someone in the room had to push the door closed; again, a minor thing but it had a bit of an 'unfinished' feel to it. The house itself is located near the village of Hampton-in-Arden, a very attractive village. We went to the White Lion Inn on the Saturday night for a meal which was delicious. There is a train track running along the back of the property but it didn't cause any issues re noise, nor did the A452 which is a dual carriageway but surprisingly quie

This is the 2nd time we've stayed at The Arden as we we're visiting the NEC which is about a 15 minute walk away. The hotel represents excellent VFM and all the staff were very professional. We had a few drinks in the bar which had a lovely atmosphere and the leather sofa was really comfy after a day walking around the NEC! We then plumped for room service which arrived in good time and both meals were tasty, Cheeseburger for my husband and Gammon, Egg & Chips for myself. It was also really good that the member of staff that delivered our meals brought a card machine which meant we could pay for our dinner there and then, so upon checkout, we just had to drop our room card into the box and leave with nothing further required. We didn't use any of the spa facilities but I saw the pool and it looked very tempting! All in all, we'd definitely recommend this hotel and would stay again.

Yohan was very friendly & nothing was too much trouble. Rooms are small but spotless & clean. TV tea & coffee facilities as well as toiletries We had to pay for parking despite being residents, which is a bit off This year due to refurbishment to their restaurant there was only cereal, toast or cold croissants. Juice available but only Nescafé coffee Microwave available too Despite the above, it’s clean, it’s close to NEC Nothing is too much trouble, everyone is helpful & happy. Take always available in near by Marston Green, but hopefully the restaurant will be up & running soon. We liked it overall & booked it again

This was our first time travelling from Birmingham Airport (we usually fly from Gatwick). We always book a hotel stay for the night before our flight and due to the proximity of the Novotel to Birmingham Airport we chose to stay here. Prior to our arrival I had looked at reviews on here and reached out to the hotel requesting interconnecting rooms (we are a family of 6 - 2 adults and 4 under 12s). We were advised that the request had been noted but could not be guaranteed. Thankfully we were allocated connecting rooms with the added bonus of an amazing view! The rooms themselves were well appointed and had ample space. I really liked the mirrored doors in the bathroom! The beds were comfy and the children who slept on the rollaway & sofa bed said they were also comfortable! Rooms were clean. All the staff we encountered were welcoming and friendly - including the gentleman who delivered our room service order (which was well presented and tasty)! At the time of writing bookings are required to dine in the restaurant (there is a menu inside the lifts which is also the room service menu). If you wish to dine inside of the airport (before security) then your options are Greggs,, M&S, Spar & Costa - the restaurants on the first floor are closed - I believe they are expanding the security area. Overall a great stay and should we fly from Birmingham again we would definitely stay again.

Received a warm welcome at check in. Within a few minutes we were In our room which we found very clean and cozy. Bathroom was kitted out with shampoo, conditioner and shower gel in the shower area.Wash are has liquid soap supplied. Sleeping area had good electrical socket availability if needed. We had a kettle with tea, coffee, milk and sugar/sweetener. Wardrobes for hanging clothes with extra bedding and a hairdryer if needed. Restaurant staff like the other staff are extremely friendly and even enjoy banter with the customers. We had breakfast which is a buffet style. Food is cooked perfectly and clean with very little grease on the fried items. Nice atmosphere in the restaurant. It’s very hard to find fault anyway in the hotel.

We stayed here after we missed our flight and had to stay near the airport for the next day. The place was exceptional. The reservation receptionist was extremely welcoming, accommodating, and helpful. The facilities were excellent, and clean, refrigerator and kettle in the room with a gym and washing machine facilities in the hotel. The TV section is very good in the room. Check-out is 12 midday which suited us less time waiting in the airport. The airport is only steps away which has grocery shopping M&S, spar and restaurants for quick bites outside the hotel. There is a tram/bus to get into Birmingham city 6kilomteres away. The price is very good and appropriate for the quality of stay.

I used this hotel for 2 days business during the B2022 Commonwealth Games. Ideally located as I was flying in and out. Very good transport links although shuttle bus was not running for duration of Games. It will start up again once Games are over. Quick, efficient check-in. Very spacious executive room on 3rd floor, spotlessly clean and well stocked with coffee and water. Good shower and bath which again were spotlessly clean. Air conditioning worked really well and maintained a great temp. The breakfast is good. I have stayed in many hotels around airports and this airy seating space along with a fresh and wide ranging choice of breakfast food and drinks is right up there. Staff were all attentive and very professional. This is the first time I have stayed here but was very impressed and would not hesitate to return.

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

Kay, Joe, Majid, Mukesh, Joe and Adam- wow! Simply outstanding We are staying this weekend as we celebrate a 100th birthday party locally. Mum is also recovering from cancer and chose this hotel for all of us to stay at. We couldn't have had a warmer reception and the service has been second to none. Majid went above and beyond to make sure our dinner was perfect. We would highly recommend!