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English breakfast can be accepted, clean, extra bed needs to communicate with the hotel

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

We stayed at the Alexander Pope hotel last weekend when we were in London for a family wedding and booked three rooms, including for elderly relatives. Other family members also stayed as it was near to the wedding venue. What a wonderful and hospitable place to stay. All of the staff, from reception on arrival to bar staff and breakfast staff were incredibly helpful and friendly, even facilitating an early check in for one of the rooms so that we could get ready. Parking on site is a huge bonus. The rooms were very clean and comfortable with all the amenites you could need for the night and we had lovely river views. Great location too! Thank you! One small thing (but a big one if you are older or have any sight impairment) : The lighting in the rooms is lovely and atmospheric but it would be really helpful to also have a brighter practical ceiling light that could be switched on too as some of our party struggled a little to see in the room at night.

服務很貼心，每日打掃很及時，會根據客人的習慣贈送汽泡水、牛奶等飲品。餐廳的啤酒、羊排都不錯，比很多英國餐館強，入住客人用餐還有12%優惠。

We stayed here overnight whilst visiting Hampton Court Palace, the hotel is just a 10 minute walk away. Our room was modern and clean but we found there wasn’t much room around the narrow, double bed, barely enough space for the very small tables on either side. We were well supplied with complimentary coffee and tea and there were towelling robes available for our use. We had our evening meal at the hotel which we really enjoyed, the quality of the food was excellent and good value for money. We were a little disappointed with our breakfast experience. Several things could have been done better, the toaster was faulty and inefficient, it needs replacing. Both our breakfast orders were served with items missing or not ordered, my poached eggs didn’t turn up and my husband had a sausage which hadn’t been ordered. It was a while before we received our tea and coffee, then we had to ask for milk. Having said that, the staff were quick to apologise. We found Jack and Diane to be particularly helpful and efficient. The hotel seemed to be very quiet during our stay and at times the staff seemed to be underworked.

Delayed on check-in without explanation. Friendly staff. Good WiFi signal in room. It would be convenient to have a desk lamp in room.

The Mitre was recommended by our daughter who has stayed there a few times with her family. We stayed 2 nights. The room (308) was a lovely room to stay in, with a view of the Thames. We decided to eat in both nights, the food was very good. The staff were all very friendly and helpful. Being typically British we drink a lot of tea, so each night we would have to ask for more tea and milk, and this was brought to our room. We will be back in the summer to make full use of the parks etc Thank you all at the Mitre