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I stayed here from Friday 30.09. to Monday 3 October 2022. It was my first time at Oaklands. It appeared to be primarily a hotel for drivers: it is some way out of the centre of Norwich; the narrow driveway leading to it has no provision for pedestrians; and it has a large car park. The hotel had told me of the fairly frequent bus service from the railway station, which did not take long. Arrival and registration was smooth and fast. My room (no. 20 - photos) was easy to reach and generally quiet, apart from faint noises from the corridor and adjacent rooms. When I arrived, I was correctly told that my room was far enough away from the birthday party in progress for me not to be disturbed; this was not so true of the event on Saturday evening: the music’s rhythmic thumping continued and appeared to grow slightly louder until 24:00. The staff were consistently courteous and helpful. My room was well equipped and comfortable, including a comfortable bed and quickly accessed WiFi, a hair dryer and a spacious bathroom. The wall television worked well. The tasteful decorations incorporated two still life paintings. The refreshment tray included delicious biscuits and drinks, including (most unusual) hot chocolate. Room service was efficient and discreet. There were however a few irritations: A) the bedside light and the ceiling light were linked, so that it was apparently impossible to turn off the bedside light without going to one of the two (why?) switches on the wall by the door; B) the room was warm when I arrived, as was the towel rack in the bathroom; the next day, the heat had vanished, and I was unable to turn it on again; outside night-time temperatures went below 10°C; C) there was no lamp on the desk; D) there were far too many cushions and pillows on the bed; E) there was no clock in the room. The package I had booked was for bed and breakfast. The breakfast room was large, including a terrace; the menu (table service, no buffet) was extensive, with a lot of local produce; the portions were generous and tasty. Fruit juice, normally a standard component of breakfast at such hotels, was available on request.

Location: The hotel is in a mixed residential/commercial area of Norwich, its quiet and feels safe. The hotel is a short walk from The Riverside for restaurants, bars, cinema, etc. and close to local pub etc. it is a short walk from the station. There is no onsite parting - the street parking has daytime restriction. Facilities: There is a card secured front door and reception desk which is not 24hr. There is an onsite Indian restaurant. I didn't use it but it looked good. There is also a bar. The hotel offers a number of guest services such as a luggage locker, laundry etc. The public areas of the hotel are clean, well maintained, etc. The room: I had room 2 on the gorund floor. This was clean, spacious, and well equipped. So pleased to have a proper wardrobe! There was a tray of stuff such as fruit juice and biscuits. There is a small room safe also. There is an en suite shower room which was modern, clean and worked great. The bed was firm and comfortable. The linen was fresh. I like the characterful decor Service: Everyone at the hotel was friendly, professional and helpful. I was prepaid booking so I didn't need to do a full check in/out. Everything seemed organised and efficient. My only gripe was that the people in the next room to me were noisy at 5am interupting my sleep and had the TV on very loud. Oh well, an earlier start than expected! Thats just bad luck I guess. I would recommend this hotel and I will stay here again next time I am in Norwich.

I had a wonderful stay at this first-rate small three-star hotel within a short walk of Norwich railway station where you can take the train to London and the rest of East Anglia or where you can access the local bus network with direct transfer to the city centre and the rest of Norwich. The welcome was friendly and efficient felt like a valued customer from the outset. The communal areas were well-maintained and nicely decorated. The room was marvellous, also well maintained and presented, the bed was extremely comfortable with great linen, duvet and pillows, the television was adequate and the Wi-Fi worked well. The en suite bathroom was superb with good water pressure to the shower and nice towels. The whole hotel was spotlessly clean. Great stay and hotel which I can highly recommend to all.

I stayed here when I was on a business trip in Norwich. The environment is great. It's just a manor hotel. The facilities are too old. The floor is creaky. The facilities in the room are very old. The third and fourth tier hotels in China are better than this. If you are a pretentious person, forget it. The environment is still very good. The air is very fresh. The breakfast is also OK. Anyway, it's just an ordinary British meal.

A little far of a walk from the clubs but not too bad. The desk man seemed a bit grumpy, whoever has good customer service. I called up several times with questions and they were always very nice over the phone. They have a 24hr front desk so, perfect for late check ins. However, early in the morning the cleaning crew tried to get in my room (but I had the top latch on, so they kept banging the door open and shut in attempts to take it off), and I had to get up to let them know I was still there. I was then told that in the system it said I had checked out an hour prior.