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If there was one thing the hotel lacked its guest information, right across the whole stay we had to keep asking the staff who all looked very busy as it was a weekend stay with a Wedding party booked . On arrival the car park over the road at the railway was full as was the hotel reserved Garage so we found a space driving around at the back of the station so please do not presume its easy finding parking. The reserved spaces in the railway are not part of the hotel so dont use them. We arrived at 1pm hoping to grab a sandwich or lunch but were informed the hotel was catering for a conference so there was no food available until 6pm that evening but they offered us a selection of crisp. Why didnt they email or phone before hand to inform the resident guests there was no food? There were guests arriving asking about Afternoon teas but had to be turned away. The room on the 4th floor was recently decorated and very clean and served us well for a 3 night stay. But again no information in the room about spa/gym/ restaurant etc . Surely a pre printed laminate would be a good addition and might encourage resident guests to book extras. Our final evening we did manage to book into the 1881 Restaurant, dress code is casual and the Roast Topside of beef was awful, chef should not have served that and even the serving staff agreed. The staff though right across the hotel were very good and trying their very best to support the 'Not so Grand Hotel ' .

Everything was superb as it always is here. Staff are brilliant, special thanks to Karolina on reception and Charlize on the bar, not to mention Katie and Owen (Ops manager) Restaurant staff are also brilliant and very helpful. You can enjoy your drinks either in the huge bar area or outside on the lovely terrace overlooking the sea. Food is amazing which again you can eat in the restaurant or the bar area. Breakfast is buffet style and extremely good. My room was a single and everything worked. Spotlessly clean and very comfortable. I write many reviews and I always try to keep them accurate. A score of 10 is very rare from me, I can usually find a niggle somewhere, as in dead I have here before. But, on this occasion a score of 10 is well deserved.

Great hotel, the room was lovely & so was the pool area! We went on the weekend at the start of half term so there was a lot of family’s there & children. I heard the week is better if you don’t want lots of children around but for us this wasn’t an issue. The hotel is very big & there is lots around. It is also in a great location close to the beach, parks & walking distance from the town. We really enjoyed our stay here :)

A really lovely hotel restaurant with great food, stylish comfortable design, excellent live music and especially, fine dining. And don't forget the staff who were clearly well trained, and attentive. Having lived in Torquay for 6 years this is our first visit but it will not be our last and we are now recommending to friends. A really lovely night out.

Friendly welcome on arrival. Given a lovely king-size room with Seaview (meadow suite) The room was so spacious and relaxing to be in. All very clean. Great facilities such as pools,steam room,sauna and hottub. No issues with parking ,limited carpark size but plenty of street parking available. 5 min walk to the town. This hotel exceeded our expectations as a last minute booking. And came away all relaxed, calm and de stressed. Will definitely be back.

You couldn’t ask for nicer owners. So friendly, helpful and considerate. This place is in a good location as it’s quiet but near to shops and not too far a walk from the sea front. There is plenty of parking, decent rooms and facilities and a lovely breakfast room with food cooked to order. Thank you for a lovely stay