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Service is good but the whole left side of building is noisey from Generators or Boiler systems. Consequently you need to shut your window fully to subdue the noise but then U have a lack of fresh air ..Or make sure U sleep on RHS of building if possible.

A lot of the time you will call a receptionist and get the same over used explanation and non answer when you are going to stay at a hotel, You have a list of questions and want your stay to be the best it can be. This treatment often gives you an opinion that can colours your stay. But rest assured, if you talk to Sally at the Titanic Hotel Liverpool, that will not be the case. I was extremely impressed when I called on Tuesday 04.10.22. I asked Sally a series of questions that helped me feel good about my stay and even though she said she was new , she found answers to all my questions. Helpful, through and efficient. Thank you Titanic Hotel Liverpool, you have a real asset in that staff member . Thank you Sally , I really look forward to my stay now.

Our experience was great, clean room very roomy. Plenty of facilities in room and on site. Staff were able to help with any queries and questions we had about the hotel and surroundings near hotel. The ice machine facility with ice buckets in room were a great to find to as this was a last minute booking we were very happy. Thank you

I usually stay over at the hotel Monday to Friday for business visits in their standard basic rooms. So one could say I have had a lengthy experience with the hotel and their service. The rooms are spotless! Thoroughly cleaned! Check in and check out is hassle free. The rooms have everything you need from an iron, hairdryer to operational AC. Most importantly, I would like to focus on their high levels of perfect customer service the reception staff provide every visit! 2 incredible members of staff and their outstanding customer service skills really stood out to me! Victoria: An absolutely friendly and bubbly member of staff went out of her way to offer me access to her own gym membership following the temporary closure of the hotels gym. She went out of her way to make my stay incredibly pleasant! She truly deserves a raise for her genuine smile and impeccable customer service! I hope INNSIDE by Melia recognises her as a true asset to their company! It’s not everyday a member of staff thinks outside the box and offers a solution from her personal life to provide a great service at work! Joaquin: This gentleman resolved an issue with my door swiftly and efficiently. It wouldn’t close and I had to rush off to work! He reassured me it would be fixed in my absence and it was! No need to switch rooms or anything! He resolved the issue without any hasstle for me. I feel like I am able to trust the hotels customer service a lot more because of him! Again 2 incredible members of staff I hope are recognised by Melia for their genuine work for the hotel!

Such a shame the staff attitude lets this property down. Drove to the front door and the elderly doorman quickly disappeared when he noticed my car. I took out my own luggage, parked and bundled myself through the main door! He appeared after I entered the lobby!! Went to reception and waited (it was quiet) - it seems the standard welcome is “are you okay?” - not warm or welcoming at all. Smooth checkin, went to the room & found another persons bag there. Came back down - no apology!! - just the offer to change to another room. Room itself was clean, comfortable and nicely decorated - well maintained. Lobby bar service was efficient but not special. After my late evening I arrived back at 1:30am - staff sitting on the back counter at the front desk. Made no effort to stand up. Ordered late night food at the desk, no menu available, told only pizza or soup, chose pizza. Hot and tasty. Checkout - not busy but again “are you okay?” was the question when I’m standing there with suitcases. No smile, no thank you for staying or welcome back. Maybe this is what CP wants..I don’t know, but I expected a little better. Shame because it’s a lovely hotel, with great potential if the staff step up their game!